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need to reset password

masonL097
Great Neighbour / Super Voisin

my account has been locked because i forgot password i can not sent reset my email to long in xxxxxxxx please send me the link to reset that

                            Than you

 

Edit by Dunkman: removed personal information 

3 REPLIES 3

Anonymous
Not applicable

@masonL097 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

 

Here’s How To Contact Customer Support Agent by Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

HALIMACS
Mayor / Maire

@masonL097 wrote:

my account has been locked because i forgot password i can not sent reset my email to long in xxxxxxxx please send me the link to reset that

                            Than you

 

Edit by Dunkman: removed personal information 


And after waiting, (which may be around this time), do the following:

 

  • clear cache and cookies
  • open incognito tab
  • try accessing from a completely different browser from a completely different device

 

Dunkman
Oracle
Oracle

 

@masonL097 

If you try too many incorrect passwords, you get locked out of your account and unable to reset your password.  

 

You need to wait about one hour and you can try again to reset your password.

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

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