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Changer forfait svp

Bonjour,J'ai effectué 2 paiments de 60$ chacun avec des bons de paiments. J'aimerais profiter de la promo forfait à 40$ 4Go.J'apprécierais les ajustements dans les plus brefs délais.Merci

BEING IGNORED BY YOUR NEW PHONE COMPANY

It has been three days since I switched to PM, just like many frustrated new customers, my phone is not working properly. No incoming calls, no texts!!! Someone contacted me to ask my account number, but after I have given them the information, NO RE...

email address is not verified

I've just signed up to activate my SIM card. My payment has not yet gone through. I was able to click 'Finish' and to get to the login page for my account. When I try to login I receive a message that my login attempt failed. So I tried to reset my p...

PM sim cards

Hey guys!Loving the PM life so much I have been pushing it hard on friends and family.Need SIM cards and keep ordering... found a guy selling 2 sims for public mobile. Any way to make sure they will work? Any issues I might run into?Thanks for the he...

Changed to the new 12GB 90 days plan but plan didn't update and I am still on the old one

I changed my 6GB 90 days plan to the 12GB one a week ago and I clicked chaged on next renewal (which is Nov 8th). I just logged into my account but still seeing I am on the old 6GB plan. The plan change was submitted successfully as I was still able ...

Tried to top-up to change to new plan, but it auto-charged me the old rate plan?

Hi there I was previously testing the service for 10 days using an unlimited province-wide talk only plan.The plan expired yesterday and I tried to change to the $120 90 day plan - it prompted me to top up and so I did. However, it then automatically...

Help please

Please help my phone is still not working after changing plans been 24hrs and can't text or call.. everytime I try to call it says it's long distance.. I have provincial wide calling and texting.. I've spent money on this and sitting with nothing.. I...

Well no port completed for me 24hrs plus..

Anyone know how I should continue with this issue... I'm supposed to tag a moderator or something.. Thanks

SIM Card Activation Failed

I tried to activate my new sim card and got all the way to the last page with porting my number over from Rogers and then got this error. "- Sorry, your account activation request has failed. Please visit our online community at href=" https://public...

Account Activation Request Failed

Hello, I just tried to activate a second PM SIM card I received for my wife. However, at the last step, it failed with the error message: "- Sorry, your account activation request has failed. Please visit our online community at href=" https://public...

More than one phone under one account?

Ok new member, going to put a second phone on public shortly, I notice in my account settings there's a pull down for a second number in the account number.  Is there a way to add a second sim card to my account?  Ideally I would like one login and b...

Random Connection Loss Until Reboot?

Hi, I just switched over to PM last week and I've noticed that occasionally I'll turn on my phone and realize that I'm no longer connected to the network. If I leave my home and walk around outside it doesn't come back either; it just stays disconnec...

Ported number, but no incoming calls

I Ported my wind number to Public Mobile and just found out it had recently been rendered inactive. Now incoming calls receive a message that the number is not in service. I can make calls and use data, but no incoming calls. I received an error text...

Porting Issues

Hello, common porting issues, @Shazia_K please look into this issue, I pm you already. Thanks in advance.

Can I port my number if I still have 5 months left on my contract?

I want to make the switch to Public Mobile from Fido. Our account is in good standing, but we still have 5 months left on our contract. We're happy to pay the penalties to swtich, but want to know if we can port our numbers over without issue?

Cannot transfer number

Hello, I just received my sim card, and I'm trying to activate it, but when I get to the numer transfer page, I get this message: "Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assist...

Sim card isn't working..

I have been trying for the past week to get this sim card to work and it won't.. I just paid for the service 9 days ago, so Have already wasted 7 of those days!!! Please help.. I have already tried to get a new sim but got nothing!!  It's like I am p...

Help, can call out can internet,but people can't call in

Finally - all fixed thanks to Shazia_K

After many days of waiting and some bumps and glitches along the way. I am happy to say Shazia_K took very good care of me today. I am all set up and they found a way to allow me to keep the number I set up through self-serve. Shazia_K took the time ...

Nothing is working

Hello, so i just recently switched over from koodo to public mobile and after about a day of waiting, i was sad to see that nothing is working. No data, cant call or text, cant transfer my koodo nunber over. ive tried every solution i can on the foru...

Help

I reactivated my account my since reactivating it says every call is long distance and I can't send or receive texts or calls.. I'm paying for time I can't even use.. I have sent public mobile 2 emails and no response. . PLEASE HELP. it shows I'm on ...

Getting some insanely slow data speeds, need help

Hi guys, I switched from Koodo to PM a week ago due to the 12 gig promotion. Unfortunately the data speeds I'm getting have been embarrassingly bad to the point that I can't take full advantage of the offer. I can't even watch videos without having t...