Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does anyone have trustworthy unlocking services other than carriers for iPhone 5? I am under Virgin/Bell and am looking into my options. There are a lot of online options but I don't know which ones are successful/trustworthy, would love to hear any ...
Hi everyone, I'm having an issue with billing after switching from the 90$/90days to the 111$/90days plan. I sent the request on my self-serve account to switch on August 9th and my renewal date for autopay was August 10th. I don't really remember wh...
Hello - my credit card was recently compromised and so i missed the payment date for my phone. I got my service suspended. I was trying to log in to put in my new credit card info but my log in attempt failed. I tried resetting my password but it ask...
I was reading on various speedtest apps and the data they used to conduct the tests. On an average the app uses 18-20 mb of data for one speed test. However I also read another article which states that T-Mobile now does not count data usage for spee...
So I recently requested via PM's email support system to have my 90-day plan switched to the new rate plans that were recently announced. On Monday evening (August 8), someone from PM emailed me back saying that they had applied my plan switch reques...
I just signed up as a new customer. Had some timing out issues, so went back and entered everything again, and somewhere in the confusion, I forgot to pick texting. I picked provincial calling, 6 GB data for 90 days and meant to add texting (I paid...
What is the process to transfer a number I have with voip service to public mobile? len
Just wondering if it's mandatory to port over your current number if you want to use public mobile. I'm planning to get one of the plans on PM while keeping my current plan for my brother.
Hey Guys, So I want to give my mom my old phone, but I'm not too sure of how to go about it. It's a moto g first gen, which needs a micro sim so right off the bat I know we're gonna need a new sim (her old phone is using a regluar sized sim). In whic...
Hello people, I tried out PM in downtown Toronto. Although I do not work there, I had to go there today for two meetings. One in the Financial District and another near Eglinton subway station. Well happy to say that PM worked great throughout and mo...
I am getting Call Failed message whenever I try accessing voicemail from my iphone. I setup vm by diallng my phone number but wondering if anyone else has experienced the same issue and how they fixed it. Thanks
Sorry newbie here. I get this when logging into my account. Exiting and or closing browser and returning to the login page, same result. Anyone know how to resovle? Generic ErrorOh no!It looks like something went wrong, but don’t panic. Log out a...
Hi I added $30 more of data to my phone. But it hasn't been applied. My phone wont connect to Internet please help asap . Thank you
http://www.cafr.ebay.ca/itm/iPhone-6-PLUS-16gb-Unlocked-Smartphone-in-Gold-Silver-or-Gray/272289617452?hash=item3f65b9d62c#viTabs_0 Its basically an unlocked iPhone 6 plus. And this one : http://www.cafr.ebay.ca/itm/LG-G3-D850-4G-32GB-13MP-Unlocked-A...
Have two-factor authentication set up for my PayPal account. The text messages sent from Paypal with a six digit code for the authentication do not arrive since I have switched to Public Mobile. Has anyone else noticed this issue? The PayPal text me...
I am just trying to understand the badge system. Here is a screenshot of a badge I have not yet earned: What does the number after "Earned by" refer to. I cannot figure it out.. lol
Hi, I have just activeated within the past couple days. So far, I am only able to see the 3G network, although since subscribing I have only been in and around the Pickering area. Using an Iphone 6 and LTE is turned on. Is this nomal, I am not ex...
Good evening Public Mobile,I have recently become a member and have created a new phone number. I have not been able to receive all incoming text messages. I am only able to receive a couple text messages from certain contacts.Please help.
If I have the plan with the global texting and data will I be able to use PM in the USA (1) Be able to use the internet in the USA? (2) Text from USA to Canada? Appreicate any information on this. Thanks. Randi
Does anyone know how long it takes for a SIM card to be sent from PM once you order one? Randi
Since the new $47 price is out, I have decided to renew my account with that current price but it still shows my account expired and that I still owe $3.00. Help please! Really need the phone to work.
If I bring my PM device into USA, and forget to jump into airplane mode. Will I be charged roaming fees? Or is the device shut off from connecting to any local out of Canada towers?
I topped up my account with sufficient funds and changed my plan before the original plan expired. But nothing has worked since the original expiration date (Aug. 5th) - cannot make or receive calls. Whenever I tried making a call, a message stated...
When ever I try to make a phone call, I get a message saying that talk is not included in my plan.I do not have talk included in my plan, however I do have a 400 minute add on.
I had bad reception at home when I was with Telus many years ago, I am hoping the addition of the Bell towers resolved this reception issue. I want to test the signal strength with a 10 plan before committing to a $150 US calling + 6Gb 90 day plan.Bu...
j'ai recue ma nouvelle carte sim et quand j essaie de l activer je reste bloquer a choisir un numero, quand je clique dans l espace pour la zone d'appel la case reste blanche.Alors j apprécierais que vous m aidiez svp
Hi, I wanted to port myFido number over to Public mobile after one day's test, sent the online email support according to the request on Thursday, but got no response yet. Have been carrying two phones... I would need help on this matter. Meanwhile,...
Spoiler Hi - after signing my son up with pm we've had some trouble transferring his mobile #. We filled out the required form in 'contact us' but I haven't heard anything back yet and it's been a few days. Currently he can get data and make outgo...
My impression is that my concern has been ignored. I sent a private message since yesterday to Shazia_K regarding my phone plan which was scheduled to change on my renewal day and that didn't go through. Could I get help with that or do I need to buy...
What's going on. Just switched over to public from virgin. Not to happy s9 far. Please help
