MODS PLEASE HELPPPPPPPPPPPPPPPPPPPPPPPPPPP - No response in 4 days and now disconnect

[summamo]

Hi,

I have been trying to get ahold of someone for 4 days - my second account that I am trying to get set up gave me an error when i activated and my card was charged.  We are unable to log into the account and the SIM is showing as unregistored.  To top it off the other cphone company has now been cancelled and we have no phone.  VERY unhappy at this point!

@Mary_M @Shazia_K

At this point he would like to cancel the entire process and get a refund!

[summamo]

Hi Mary - You are helping me out with this already!  Thanks for all that you do.

[Mary_M]

Hey @summamo,

Sorry to hear about that ! Rest assured that I'll be looking into this for you right now!

Thank you for your patience,

Mary

[jeffcotton]

If that's the route you want to take, you should be able to find info about chargebacks on your bank / cc providers website, the number to call, etc. 

[djv]

Anyone know if we call credit card company they can refund the amount.

[lauramichelle12]

HAVING SAME ISSUE.  WTF.  

[gbokodi]

excuse my language but this beyond fu.cking PATHETIC

I rely on my phone, missed calls/clients and we need to rely on mods to message us back to fix our service?......its a fu.cking JOKE!

no cue

no line

just throw your money high up in the air and see what happens

[wshrews]

I referred 2 people as well and I don't even know what my temporary phone number for my half-activated account is for them to input it when they signed up. Hope I can get this fixed after the fact.

[wshrews]

4 days here also. Private messages not even read. Very frustrated... Can't even get an answer about having our services prorated since we paid for these missing days. C'mon @Jeremy_M @Shazia_K @Mary_M

[jeffcotton]

Same situation here. Credit Card charged, old provider cancelled previous service, 4 days later still no response from Public after multiple private messages to multiple mods.