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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No Service

I've activated my account and my phone number has switched from Koodo. The phone seems to recognize in the settings that it is a Public Mobile phone now, but in the top left corner where it should say Public it just says no service. I went to the sit...

Resolved! Help! Public Mobile assigned me wrong area

Hello, so I signed up with Public Mobile half a year ago at London Drugs in Calgary downtown, I chose 403 area code. Since then I have been given a couple of feedback that my number is an overseas number when people tried to call me. I shrugged it of...

Resolved! No caller ID

Hi, I got calling from “no caller ID” recently. How can I track their number.I searched google there’s some options, however since I’m uisng public mobilenet work, are there anyway I can track the number?

Resolved! unreachable numbers

Hello, i noticed that the numbers not listed on the buy addons page are unable to be reached by our Public Mobile phones on this network at this time. i really would like to know what the reason is for us customers not being able to cont...

Resolved! Porting my number

Its been 2 hours and my number still hasn’t ported over yet please help I need my phone for work

Resolved! Upgraded Plan Charged for Both

I upgraded my plan last month from and switched it from a 90 day cycle to a 30 day one. My credit card was charged last week for the new plan but my account has not been updated to it (I upgraded for more data and I do not have any more). Additionall...

Resolved! Deactivate my services and refund

I want to be refunded my money that you had taken out of my account. Your company had cut my services and then few days later took money out of my bank. Within that time your company cut my services I had changed cell providers. I would like to deact...

Credit card over payment

This is my 5th time in emailing you and twice you said you will look into my problem and it is still not resolved, you have charged our credit card 5 times for a one month payment, if i do not hear back i will put a stop payment on our credit card by...

Resolved! 4G VoLTE

Looking to replace my phone....Will PM support 4G VoLTE network?Samsung Galaxy A10 is the phone I am considering, suggestions are invited.

No services

I already active my new sin card. Why there is still no service , instead my old sin card from Bell still working? How can they be switched?

I cannot receive incoming ,and cannot do outing calls, even local calls,from one week, is anybody re

I cannot receive incoming ,and cannot do outing calls is anybody have same issue since one week

US DATA FAIL...want a refund

Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

Phone keeps disconnecting.

Hi, I frequently use my phone for long hours talking to my fiance. I always get disconnected before 2 hours and then more frequently afterward. Generally, this doesn't bother us but I now need to make long business calls and I got disconnected today....

Resolved! how do I monitor / manage data usage while on a US roaming Add On?

I purchased an Add On for roaming in the US recently but was unsure how to monitor my data usage on that Add On (the amount of data allowed is so small that one has to be very careful not to just let it run away.) I am going to the US again tomorrow ...

Made a late payment after Autopay failed. Balance is now paid but data is not working

Title. My CC info changed and I neglected to update the info for autopay. I've now gone in, changed it, and paid off the balance. Still no data on my phone. This is only 1 day after it was due, so my account wasn't suspended

Resolved! Hello, Do I get $2 Auto Pay Reword for $15 / 30 days Unlimited Incoming Call + 250 MB Plan?

Hello, I signed up on $15 / 30 days Unlimited Incoming Call + 250 MB yesterday. I also enrolled Auto Pay. Do I still get $2 Auto Pay Reword for $15 / 30 days Unlimited Incoming Call + 250 MB Plan? I only receieved one-time $10 credit. Thanks in advan...

Resolved! $10 monthly charge

Hi there, Just realized I got $10 charge every month, and $22 for the plan. What does the charge $10 for?

Activated card not working

I already activated the sim card and paid the plan . Why no services still?

Can not receive texts

Can not receive text messages from anyone even myself. I have powered off phone, removed battery and have cleared memory and storage. Anyhelp would be great.

Resolved! Going on an Alaskan cruise, do I need an add-on if my plan includes intn'l text?

My mom is new with cell phones to begin with and new to PM (as am I). My folks are going on an Alaskan cruise leaving early June for 10 days. I have two questions - 1) how is international texting defined? (we both have this in our current plans, al...

Need help with enabling my new credit card

credit card info needs updating new expire date it wont allow sayin itd the card issuer i caled everything is uo to date. so i deleated old to put in new now phone has been down cant add new one need my phone for business HELLO ive tried for days no...

Resolved! Switching plan

Hello,I am currently on the $10 plan with autopay, I would like to switch to the $15 plan on my next billing cycle. Do I need to have the funds in the account before the switch? Or will the plan switch automatically with autopay?

Payment

My plan was suspended and i want to reactivate plan by making a payment, cant make a payment.

Resolved! Unlock phone

Good morning I just returned to Canada after 9 yrs in South America. I have an iphone my sister gave me to use. I am having trouble unlocking it so i can use the public mobile sim card..... any suggestions?

Locked out - ignore please private message sent to moderator

hello, I am locked out of my account and the forgot password link does not work. Can a moderator assist? Thank you.

data add-on

Hey,tha data from my plan is extended, which is why I just purchased a data add-on (1GB). However, I can still not connect to the internet.Do I somehow have to activate the add-on or anything?Thanks.

Payments that have been taken from my credit card when my account with you is already cancelled

I had an account with you, I moved to Koodo, I tried to transfer phone number but it looked phone was already cancelled, however I have been charged some payments from my credit card from you, why?

Blocked USA Phone Numbers

I see in the Termas and Conditions that for USA calling there are some numbers that PublicMobile blocks. Is this the complete list, and will this ever change? There are numbers I would like to call that are very close to whats listed, but do not matc...

No signal in a place where Koodo (also Telus) works

My parent's camp is a place with marginal cell coverage. Bell works barely at the lakeshore, Rogers doesn't work at all unless you go to a hilltop with south view. Koodo works best of all. Phones get signal over most of the camp and solid coverage...

will my phone work with Public Mobile

I am 72, so be patient if I seem to be asking a silly question, this is all new to me. I went to Freedom and was told I could not get their service as they need 2100mhz. I have a Galaxy Note 5, which I bought second hand from a used phone dealer. My ...

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