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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 71863 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 74566 Views
  • 180 replies
  • 32 Bravos

Visa is declined, even though card works everywhere else

Hi there, my plan has been suspended as my payment was declined when I tried to enter my visa information online. I have tried others’ suggestions such as entering my billing information in all capital letters, etc. but nothing is working. Any help w...

heidikhani by Great Neighbour / Super Voisin
  • 2174 Views
  • 6 replies
  • 1 Bravos

Sim Card Invalid

new card just bought today and trying to activate sons SIM and says invalid 

NormaD2469 by Great Neighbour / Super Voisin
  • 2511 Views
  • 9 replies
  • 0 Bravos

Resolved! Model number

So on the page that list the models accepted on this network I can get a phone from any other country? Example I live in Canada but can use an US phone?

Marco3 by Good Citizen / Bon Citoyen
  • 4851 Views
  • 21 replies
  • 1 Bravos

Data overages ? What happens when you exceed your monthly data ?

I was reading on chatr their data policy is no overages, just reduced speeds after exceeding monthly data limit. Does PM also have similar policy i am trying to find more details on overages and costs associated with data overages with PM. This is wh...

htcuser by Good Citizen / Bon Citoyen
  • 5252 Views
  • 19 replies
  • 0 Bravos

Not working without wifi

Added a new credit card this morning as my previous one was lost. Account completely paid in full. Not working outside of wifi

AyahReslan by Good Citizen / Bon Citoyen
  • 1006 Views
  • 3 replies
  • 0 Bravos

Resolved! Badges

Is there somewhere I can see where I am with badges each week or if I'm in th top 1 or 50%. I don't really understand how the community rewards work. Who wants to help me?

cros1378 by Good Citizen / Bon Citoyen
  • 2366 Views
  • 6 replies
  • 1 Bravos

Resolved! rewards

is it hard get community awards? ive been on here for a little while now and havnt received any :smiley

jros2978 by Good Citizen / Bon Citoyen
  • 3334 Views
  • 9 replies
  • 0 Bravos

Walmart refuses to sell standalone SIM

I told my brother about PM (because it rocks!) but when he went to our local Walmart (Hurontario St & Bovaird Dr in Brampton, Ontario) he was told by the employee working at the mobile kiosk that she could not sell the SIM without signing him up for ...

4n2t0 by Good Citizen / Bon Citoyen
  • 5596 Views
  • 25 replies
  • 1 Bravos

Resolved! Two cell phones on one account?

So my friend wants to join with two cell phones. She will use my referral code for the first phone that is obvious, can she use her referral code to sign up her second phone? How will that work? TIA. 

Rob1963 by Good Citizen / Bon Citoyen
  • 1831 Views
  • 4 replies
  • 0 Bravos

Resolved! Will my phone be active while I port the number

I am trying to see if I should switch over, my concern is if I port my existing number over (which I would like to do) I understand I should keep it active while I do it and it can take some time to switch over. Will my phone be down while it is swit...

TDDIMPLES by Great Neighbour / Super Voisin
  • 7633 Views
  • 9 replies
  • 1 Bravos

Resolved! plans

Hi just wondering if I can purchase the $40 plan now and upgrade to the $50 plan in a few months?

Writer56 by Good Citizen / Bon Citoyen
  • 2870 Views
  • 10 replies
  • 0 Bravos

Borrowell - Public Mobile not supported

Hello !Any one here encountered issue with creating Borrowell account with Public Mobile number ?https://borrowell.com/mobile-phone-providers@CS_Agent Request to get the support for Public Mobile ?

PM_Borrowell_Error.png Borrowell_Supported_Mobile_Providers.png
raknahss by Good Citizen / Bon Citoyen
  • 3179 Views
  • 4 replies
  • 0 Bravos

Resolved! How many days you have to wait before referring second time?

I recently referred my friend while they activate their new PM connection. On the same day for 2nd referral the website did not accept my referral code. I was not at the shop and I dont know exactly what error message was shown. Shopkeeper told that ...

glany222 by Great Neighbour / Super Voisin
  • 2049 Views
  • 6 replies
  • 1 Bravos

Resolved! Add On

Good morning,  I am in the US and just added the free holiday give away international and LD calling. I'm trying to call my voicemail, and it's still not working. Help? 

mrswrsy by Great Neighbour / Super Voisin
  • 1193 Views
  • 3 replies
  • 2 Bravos

Resolved! Mobile hotspot, no internet

Hello! I'm doing a mobile hotspot on my Android phone, other devices can connect, but there is no internet.I have searched forum already and tried to add dun to APN type, but it doesn't help at all, making my data connection to stop working. I have s...

Screenshot_2019-12-13-11-50-19.png
tabarnice by Good Citizen / Bon Citoyen
  • 22142 Views
  • 19 replies
  • 0 Bravos

loyalty reward

If I active the phone on Dec16, should I get the loyalty reward on the Dec16 next year?

missorange by Town Hero / Héro de la Ville
  • 2869 Views
  • 14 replies
  • 1 Bravos

My wife's phone dropping calls with US roaming add on

My wife is visiting  my Daughter and Soninlaw in Texas. She will be there for quite awhile to help with a new baby.Just before flying south she added the US roaming/ Talk t/data /10 day add on.It worked perfectly for ten days. I suggested she let it ...

worntorn by Good Citizen / Bon Citoyen
  • 3289 Views
  • 15 replies
  • 0 Bravos

Account closed when I ported out number

Hey, I ported out my number today, but it also closed my account immediately once ported. I did not want this to happen. My plan was paid until january 5th. So I should still have my services available with an alternate number until the paid date, or...

Gbrandon1995 by Great Neighbour / Super Voisin
  • 1508 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting

Hello I want to cancell my sim porting please because it dosnt work

sabati by Great Neighbour / Super Voisin
  • 2007 Views
  • 5 replies
  • 0 Bravos

Cannot send emails

Hello, for about a week I've been having troubles sending emails. It's happening specifically in the new building I work. I can't send on wifi because they've purposely blocked those ports, so I turn off my wifi (yes I have data, yes I can send email...

katiefleming by Good Citizen / Bon Citoyen
  • 1461 Views
  • 4 replies
  • 0 Bravos

Resolved! $15 plan - total cost?

I am not a customer as of yet, could someone tell me what the total bill would be after tax etc. on the $15 and $25 plans? Any issues with network coverage?

Rusty by Great Citizen / Super Citoyen
  • 3706 Views
  • 14 replies
  • 1 Bravos

Resolved! Black Friday 5GB bonus?

Will I lose Black Friday 5gb bonus if I Change plan? Like switching from $40 to $15 plan?

jchlo by Good Citizen / Bon Citoyen
  • 2562 Views
  • 11 replies
  • 0 Bravos

Resolved! Using a phone temporarily

Have an android and the battery really sucks.  Waiting for boxing day sales to get another but I have access to an iPhone 7 that I thought using temporarily (a week or two or three).Is it as simply of inserting my son card in the iPhone (sum indicate...

rossputin by Model Citizen / Citoyen Modèle
  • 1770 Views
  • 5 replies
  • 0 Bravos

Resolved! Receive texts in the US

without getting  roaming,  AM I able to receive texts while in the USA?

BH28 by Good Citizen / Bon Citoyen
  • 2562 Views
  • 11 replies
  • 0 Bravos

Resolved! Can't receive texts, can send fine

Any advice? I can send texts and make and receive calls with no issues. But I can't get incoming texts. Haven't changed rate plans or phones or anything like that just started happening out of the blue this afternoon. Did recently get back from a tri...

Irelandtmd by Great Neighbour / Super Voisin
  • 1878 Views
  • 7 replies
  • 0 Bravos

1GB Bonus for New member?

Hi, I just transfer my phone number from fido to public mobile because I received a promotion message from public mobile said the new member can get 1Gb data for each month when sign up and keep a $35 and up plan. I ordered my Sim card on Dec.6 and a...

kimwen by Good Citizen / Bon Citoyen
  • 1535 Views
  • 5 replies
  • 0 Bravos

Resolved! No data on iPhone 6S

I've just switched to Public Mobile and I am not able to use data. PM documentation suggests to change APN settings but I can't get to them on my phone (not to the ones they show in the how-to articles). The ones I see don't have options that are nee...

Kidsmom by Great Neighbour / Super Voisin
  • 2945 Views
  • 11 replies
  • 0 Bravos