Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is anyone else not receiving and offer for koodo? I didnt recieve a text or an email at all. *Edit*Im on the $35 unlimited talk and text and have been on it for 4-5 years now. I had it back in highschool and i always had offers but i dont get them an...
Hello, I have enough money at my account and I need to renew my plan earlier - what can I do? I'm hurry, please help me asap. Thank you!
In fact, I have Canada wide calling on $10 plan (50 mins). Why can't I get into my voice mail?
Samsung J1-6 (J120W)Cell Phone: is unlockedIMEI: is compatable under 3G network onlyAPN: is configured to exactly as posted here in the community.Plan: $30/mth for 500 mb of data; payment was taken by P.M.Moved from Freedom to Public Mobile Data is w...
I had my plan changed manually yesterday by a moderator. It shows on my account the plan is active but the data, texting or calling does not work. I tried restarting my phone and checked that data roaming is on. Any ideas what could be wrong?
Has anyone heard that the 5gb for 35 and 8gb for 40 can be done at best buy and you could get 200-300 in gift cards as well as other credits on top of the 180 being offered? Does anyone know if this is true, and if so what was your experience? What d...
I've recently received a text saying "Due to popular demand, we are extending your offer for a limited time! Switch to Koodo...". Is there a specific date/time for this promo's extension? I'm asking because:My only credit card has been deactivated du...
Where can I check to see when I signed up to public mobile in self serve? (I know I can see my community account sign up date in the profile) but what about actually signing up to the cell phone company? Thanks
I have been on Public mobile for 8 months now and I have an Alberta 587 area code and my plan includes province wide calling. My boyfriend and daughters just recently switched to public mobile and have phone numbers with the new 825 area code and I’m...
This fixed itself, please see my reply. Hi, Community! I just ported my number from Rogers to Public on a new device and mostly everything (data, outbound calls and texts) seems to be working. However, the following inbound services are not working,...
Hi all, My data randomly stopped working with a "X" on the mobile data icon on my phone. I've checked the APN and account status. What I've noticed is that the data no longer shows up on my online account (12GB per 3 months from a Sping promo). Any h...
I put right password, but couldn't log in.And locked out..Please let me know how.Email address 'xxxxxx'Thank you.
My base plan data has been used up (4.5GB) so I purchased an additional 200MB to get me to my next bill. The funds were available when purchasing. Upon purchase, funds were taken but I have no access to the web. On my profile it says I have no data a...
Charged outside of billing cycle. Reg charge is 45 dollars for my plan.What is going on?
Hello Experts, Could anyone advise me how to change the language in my voicemail from Franch to English? Thank you in advance!
Hello, I am new to public mobile and having a lot of difficulties, being quite disappointed with this phone company. 1) Registering an account. When I input my phone number it says "The phone number entered is invalid or you may have created your p...
SIM card was installed yesterday. But not working properly as it says newtwork is not connected.
I’ve been with PM for less than a month now and I have a few questions to which I could not find an answer:I'm currently on the $30 unlimited Canada wide talk and text and 500mb of data; when I was with virgin, I would wind up with data overage charg...
One week into my $10 plan and my 50 texts ran out. Now what am I to do with my now useless plan? There is no add on for texts and no option that I can find to renew my plan. The only option that I can find is to upgrade to a $30 plan. Anything I’m m...
I'm a snowbird who spends 6 months living overseas. Can I retain my cellphone number while without paying the monthly fee? I know say Bell has such option. Does Public has the same option? Thanks Terry
I tried to PM the Moderator team, and am waiting for a response. I also tried to transfer my number through self-serve, and received an automated text telling me to activate my SIM (which was already activated!) and now can no longer receive calls a...
Hi. Can someone post a hyperlink to private message a Mod? Every time I try to send a new message is keeps saying ‘searching for users and it never loads. Thanks
So I just switched over to PM and activated my sim all that. But when I sign into my account, the first thing I see is Available Funds: $0.00andBalance: $0.00When can I use my phone? I'm confused. Also just in case this part is important: I transfere...
Just installed SIM card No service. Tried all rectifying steps. Help?
Hi there, I went to London drugs last night and the guy helped me sign up for public, yet my Fido sim still works. Looks like it didn't port over properly! Can anyone help?! @CS_Agent Thanks!
I have been trying to get a real response from Public Mobile since the 3rd regarding this issue. Some mod named, "Cedric", said that he would help me on the 4th. I sent him the info he required that day. He wrote back to me, stated that he needed mor...
At first I was thrilled with my new $10 PM plan but very soon after activation I ran out of texts and there is no 30 day economical option to add additional texts. Perusing the other available plans at first glance seem to be a good value but again m...
I started with PM in part for the CanadaLine train coverage. Just as the promotions started to increase the number of areas with zero coverage started to appear and keep increasing. Increase membership. Decrease coverage. Why?
i need some help
The “email” that is suppose to be sent withThe link to change password in self-serve option Is taking an excessive amount of hours to be delivered.. unable to access account at all.and when it finally shows up the link is expired and still locked ou...
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