Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi everyone, just signed on to PM yesterday and I'm having some issues with it. Activated my SIM, but it errored out at the end. From the person who referred me, they told me they can see my account was activated and I can see that I was charged on m...
has anybody had issues with their phone not receiving calls? I have had multiple people tell me that when they call my cell, that the call does not go through, it does not ring and the call is dropped?
Hi there, Considering public mobile for personal phone service after having work plans for over 20 years. Questions: 1. Work plan with Rogers. Is it possible to transfer your phone number to Public Mobile? If so, is there a fee associated? 2. For...
Hi. New to pm. Trying to keep old number 705-870-xxxx form t-bay tel. System won't let me. I have my sim and trying to register but it won't let me keep my old number. Anyone know how I can? Thx.
Long story, but due to a credit card company error, my online account is suspended for a year. I want to purchase a roaming add-on, how do I do that without being able to access my self serve account? Can I use *611?
I exceeded my plan's data limit and purchased a 1 GB data add-on to get me through to the next billing cycle. This add-on gave me LTE for a few minutes or hours, then disappeared almost as suddenly. I have paid for one or two more since... it is not ...
I have a credit card registered on my account, but also have money in my account. Do I need to put money in my phone account if I want to pay using my card? The money I put on my account is used first, instead of being billed on my card. I originally...
Is there any plans for PM to allow users to pay roaming charges (after the fact) in the USA for which they did not previously purchase an Add on? living so close to the US border and often shopping in the US I would love to have the security of being...
Hi,While adding my US talk and text plan.I made a payment for one add on because it wouldn't let me add otherwise even though i am on Auto Pay.Then while checking my add on, I accidentally added the same Ad on again.Can moderator please fix it ?
I tried multiple time to use my credit card to order a new SIM card. After no success I ordered from Amazon instead. Later I discovered my credit card had been charged for the SIM card from Public Mobile. How do I cancel this order?? The automated ch...
I currently manage my moms Public Mobile account, having my email address and alternate phone number connected to the "My Account" login... and obviously I am the one who utilizes the Community forums...I am seriously considering switching to PM and ...
I currently manage my moms cell service provider with Public Mobile (talk & text only) but I am considering switching over my own service to here. Just wondering if anyone else had a similar issue and how "switch" affected their use of data and if t...
How can i change to the 35$ 1 gig plan? In the addons it wants an additional 30$ for 1 gig. I already have the 25$ plan that is supposed to have 500mb but it doesn't. So am i supposed to actually pay 65$ for the 1 gig addon each month?
I've registered, selected a phone number, paid initial payment, and signed up for autopay.However, when I fire up the phone, after the Nokia logo clears, it says phone restricted. I clicked the undo and it asks for a code.I tried the SIM number, my a...
I am trying to figure out how to contact a moderator through the ticket process but having trouble figuring out how to start one,I have created a community account but now I am lost,any help be greatly apprecited.Thanks in advance.
I'm looking at going down south for 3 weeks this spring and want to purchase 20 days worth of US talk & text roaming. 1) I understand that for some reason, PM won't let me buy it all at once and insists I do it in 2, 10 day purchases, a minimum of 1...
I checked my Nokia 3710 flip phone, and this is what was reported:"Learn about your phone's compatibility with our network:3G 850MHz, 1900MHz (Has checkmark in front of 3G)4G LTE Device does not support 4G LTE bandsDisclaimerPublic Mobile utilizes th...
Hi, I purchased an add on months ago but never used it. I can still see it on my plan. Does it charge me monthly? Because I noticed I am being deducted the same amount of my add on every month. I am enrolled in auto pay.
Hello there.Okay my father bought a sim card and registered an account at Walmart. Everything was working well until he realized they had given him a temporary password to sign into the website and continue payment. My phone deactivated today cause o...
