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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bonus offer not correct

OK, so I got a text saying I could change my plan to 10GB +2GB for 6 months. It just reactivated a week ago, and I checked the website today and it is only giving me 1GB bonus data... Anyone else have this issue?

Can't Re-Activate Account

My purse was stolen with my wallet and cell phone (with my public mobile SIM).I deactived my account so the thief wouldn't be able to use it. I also cancelled my cards immediately. I now can't reactive my account because it says my account was suspen...

Resolved! Can I use 1GB Promo in USA?

Can 1GB Promo received from Public Mobile as a gift be used in USA instead of purchsing USA Add-on?

Not Getting Referred Discount

I've activated my SIM using a referral code. However I'm not seeing a message for referral discount? Why is that?

I can't update my credit card information for autopay

I have a new credit card, but every time I try to update the autopay CC number, I can't. I go to the "payment" tab, and click on "remove autopay", but the cc information never gets removed. Am I doing something wrong?thx.

No internet

My phone suddenly won’t get any data. When I’m away from home and want to use my data to check something on the internet...I have been getting “no connection” for a week now. What do I do?

INCOMING CALLS

Need help with my phone as I am currently not able to receive calls. I have tried everything from resetting my phone to taking the sim out and waiting 30mins, to calling my previous provider to verify the issue.thanks,

Autobilling not working, then get talk is not included in your plan message

This happens every few months. I have to prepay the account or i get this message. I am setup for auto billing and get the autobilling credit each month but it does not work. Tried several phones with same SIM. Very frustrating. Is there no way to as...

Strange email...

I received this email from PM, something's wrong in your database, guys Bonjour ${thread.topicMessage.author.login},Votre sujet a récemment reçu une réponse.Question Sujet : ${thread.topicMessage.subject}Date : ${thread.topicMessage.postDate}Votre p...

Resolved! Missing AutoPay Reward and New Customer Credit

Hi there, I signed up for PM on 25 Oct 19 and still don't see the $2 AutoPay Rewards or the promotion discount of "one time credit amount equal to the plan activated" (valid 25-27 Oct 19). Can someone help me with this? Thank you, Nick

Resolved! Call sheet.

Hi,Is there a way I can get a detailled call sheet every months? I can see the usage history with text I sent or received, but can I only see calls? Thanks.

Resolved! How do I transfer my number from Koodo Mobile?

How do I transfer my number from Koodo Mobile? When I was registering it said that I have to choose a new number first. What do I do next to transfer my old number from Koodo?

Resolved! Transferring number (no incoming calls but everything else seems to work)

Hi,I am new to PM. Transported my number from Virgin Mobile. My Virgin Mobile number was not active during transportation. Message I received was - number sucessfully transported. Here is how things are for me right now:Texting worksOutgoing calls wo...

Resolved! How can I print my monthly statement?

How can I print my monthly statement?I am looking for an invoice where it shows my name and address as I need it for utility bill proof. THX

Resolved! Do I get slow data after my date amount is over.

Eg: I have 250 MB as I have autopay, so after my 250 MB gets over can I still use mobile data but at slow speeds or it completely shuts off my data, or they start charging me for my usage??

invalid sim

I went through the application process to the payment page then realized an error on the birth date. Going back to correct the error it will not now accept the sim card #

Resolved! Reward credit use.

Hi all me again! I noticed in my self serve that although I received the auto pay 2$ credit, and the amount due is 38 dollars, it say it will still charge me the full 40. Available Funds: $2.00Payment Due Date (One-Time Payment): Nov 12, 2019Payment ...

Cell phone booster recommendations?

Hey! Wondering if anyone is willing to provide some recommendations when it comes to cell phone booster? Quality preferred but not bank-breaking! TIA.

Resolved! International minutes not working

Hi, I bought the 400 minutes international calls to try call Ireland, but every time I do I am told I do not have minutes with my plan. Can anyone help? I've tried all things such as reboot phone etc.

SIM card PIN number

where do I find my publicmobile SIM card PIN number?

Outgoing emails

My first full day using Public Mobile. My incoming emails to my phone worked fine, but sending was slow. It stayed in my 'outbox' for a few hours. Is anyone else experiencing this or slow response in other data use?

Resolved! Suspended account

Made a payment still suspended.

Resolved! Increase Data Through Text Message?

I have a friend that wants to get a cheap cell phone plan for their nephew. But one that is impossible for them to go over the plan's limits. I know on some providers, if you reach your data limit they let you send a text to them like "yes" or reply ...

Resolved! Registered credit card

Hi, I've been paying my account for a while with the same credit card using 611. My payment is due...I dial 611 and the system tells me they're is a problem with my credit card. So I called the credit card company and they are no problem on their end...

Resolved! Changing account owner

How do I go about siging my number over to my spouse? The account is in my name, but he's using the phone and paying for it and I'd like the account to be his as well. I want to remove myself from the account but let him keep the number.

Resolved! No network connection

Hello! Since a few hours I have no access to the network of Public Mobile. I have a galaxy S9. I go to network operators and manually I choose Public Mobile. A separate message that says Registering on Public Mobile. A wheel turns and after about 2 m...

Resolved! Payment taken on first day and missing the offer

Hi guys, I purchased my Sim card online and on the day it had arrived in the mail Public announced their offer for free Sim if bought in store with one month for $0. I activated it at home because i had no other choice. I couldn’t return the Sim as w...

Resolved! Login disabled

My husband has been blocked and cannot access his account and in order to get help he needs to log in.

Resolved! Ordering SIM for a Friend

A friend is considering to sign up for PM and I've the following questions. Question-1: To purchase a SIM for him, can I order a SIM from my own account for him or would he have to write his own address to get it. Question-2: Am I correct that he can...

What should I do to get a Public Mobile SIM number without changing my number?

I am trying to transfer from Fido to Public Mobile. What should I do? Should I purchase a new plan and SIM card first? Because the Public Mobile Online Activation website my friend sent me ask me to enter 19-digit SIM card numberCan I do without cha...

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