Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
can I set up a new account if I don't have a self-serve account yet and not lose my phone number? I have sent messages to the moderator team about my account and have not received any responses
Can anybody @Moderator_Team reply to my private massage to port number from koodo prepaid? Thanks
With respect to checking on the USAGE of my service by my family I am unable to determing what time of the day the usage records are indicating. Did my daughter make/receive a text at 3:15 AM or 3:15 PM? Did my wife place a call at 11:04 AM or 11:04 ...
Hello,I used to had Auto pay , but I got another credit card with different card number , but when I try the new card it gives me this message : "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so thi...
Has anyone had the issue of not being able to port a number because its not compatible with the public mobile network and they don't have a number range in that area? This is the response I recieved from a moderator and its left me feeling a bit hun...
I attempted to activate data on my Samsung S7 phone, following instructions found in community. The result was that I got data and lost talk capability. I reset my access point settings to default. Now when I try to make a call I get the message ...
activated SIM yesterday - ported CHATR phone number - am not receiving calls or texts.
Added a add on special 15$ For talk,text and data. When I cash out it’s missing the text.
Hello. I was trying to setup my wifes phone. On setting up her account the payment screen hung. When I put the sim in the number I chose shows up. However I cant log back into the account and her email address cannot be verified. When I try to make a...
I am getting double billed, each month, and need it fixed! I also want to be reimbursed for the error!
Just got my sim card and the I'm trying to register and it says my sim number is invalid. I've tried two different browsers and incognito mode as well as getting my brother to type in the number.
Okay, I know this is going to sound ridiculous, but I recently moved back to BC and am looking to change my number. I know there are options to do this in Self-Serve, but... I am superstitious and really really want number with more 8s in it. I used ...
Hi, I received a text message asking for ESN/MEID to port my number. All i have is an IMEI numbers of my dual SIM phone. The Lucky Mobile sim that I'm porting is currently in the second SIM slot of my phone with IMEI 8660XXXXXXXXXX.My Account expires...
I'm trying to change my plan, and the page to do it either give me an "Oh no! It looks like something went wrong, but don’t panic."https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/ or a page where both the current pla...
My phone no longer receives calls or text messages. My credit card expired and I need to change the expiry date. However, the password and security question that I set 2 years ago don't work or I may have forgoten them. What can I do to login and r...
hello,during activation, sth wrong so I went backward and wanted to retype again, but it showed invalid sim card.what can I do now ?Thanks.william
I have purchased 200 Mb of add-on data. However, it seems I have lost access to my original 1 Gb of data that comes with my plan, and would like to have it back.I've attached a snapshot of my plan which mentions my 1 Gb of data and the 200 Mb add-on....
Hi all, I'll be leaving the country and may be away an extended period of time. I won't need any form of service on my phone, but don't want to lose my number - I want it when I'm back. My best option, as I understand it, is:1. For the first ~88 da...
Hello,I am new to Public Mobile and am interested in the 15$ plan which includes unlimited incoming calls.Are these calls Canada-wide? Thanks for your help!Julien
Hello,So i know my phone (Samsung Galaxy A8) is FM radio capable since it worked before i switched to Public Mobile.Now, how do i get Public Mobile to enable that for me?Anyone know? Thanks in advance!
How do I set up auto pay in my already existing account?
I transferred my phone from virgin mobile to public mobile about 4 hours ago and can’t receive calls or texts. What do I do?
Last year, couple months after I topup my mother's 7-11 Speakout account, I discovered the PM $10 50/50 plan which is much cheaper than Speakout. Speakout minute rate is 30 cents per minute + $1.25 per month fix charge. While PM $10 50/50 plan's mi...
I just joined PM today and used a referral when doing so. I was supposed to receive a $10 bonus for being referred but it is not showing up in my bonus credits. Any suggestions on how to obtain this bonus?
I would like to know the correct steps when transfering a landline to new public mobile account.I saw some very old posts but the links are broken it seems.I also tried to order a sim card using paypal but I always get an error message that I should ...
Hello ,I am interested in transferring to Public while keeping same number I am using now.Is there any way to do that while keeping my current SIM? Thanks for sharing your experience.
With HSPA 3G shut down in NS , how does that effect public mobile packages?
I am not a subscriber to public mobile but have a debit on my visa from you John
I ported over from Virgin and didn’t receive the 3gb per month extra.
Hello, About a month ago, we moved a few kilometers within urban Halifax. Before the move, the quality of the service was fine, but since then, most calls from home end with the call dropping. I see there are others now describing issues with dropp...
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