Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
According to https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/363962#M27360, the call dropped issue was solved over a week ago. I'm a new user on the $10 plan, and my first long phonecall dropped at...
If I have us roaming add on, could I make the international call?
Can Public Mobile cancel my service? Explain
I am new to public mobile, I moved my number and calling + data works. I have received+sent some texts and have checked the apn settings but I Can't send or receive SMS but I can SMS pictures. Can I call someone or can someone check my number?
I have a friend that wants to switch 3 phones over to Public Mobile. One for herself and her 2 kids. What is the best way for her to get the refer bonus ? Can she setup one sim using my refer code, and then the other two phones using that number or d...
I am new to Public Mobile,I have a $30 plan that includes Unlimited international texts.Can you please clarify how it works? I travelled to the USA today and got a message saying that I don’t have US Roaming texts. Does this mean my unlimited interna...
My US Roaming Add On expired Wed night. I went in & did the Add On as I thought Wed afternoon but later in the evening when I tried to call voicemail I received a message telling me I didn't have a long distance plan. That was before it expired. Ther...
So I tried to transfer my number from Petro Canada to Public Mobile and it didn't work. Putting in the new SIM card works, but I can't send or receive calls & texts. I read the other threads about Petro and PM and they say I need to provide more info...
Please help I locked my account after trying several times of entering my password. I tried to use the forget password but it kept saying that account is lock. Please help. Thanks @CS_Agent
Hi, my acct is suspended but I have autopay and the money was taken out of my bank. Please help!
Hello,We have three accounts that have been paid up until today and have had nothing but technical problems with our service since January 2019. Problems like no voice or text service for over a month, data has been intermittent etc. etc. - have sent...
I paid my bill today after downgrading my plan, it took the money my payment went through, but now there’s twenty dollars in my PM wallet but no service?
Why doesn't the password reset get sent to your email address to log in?
My daughter is away with her phone in the US right now. All her data is turned off in her settings.I just purchased a one-time add-on for US data. What instructions should I send her to enable the use of the data in the settings? She has an iPhone 6....
With all the recent network problems wouldn't it be best if Public Mobile reconsidered their FIFO queue policy that is currently used by the @CS_Agent and maybe implement some type of severity rating system that will allow them to allocate the most...
What is the best talk and text plan?
Switched from TELUS, called them number ported no prob, activated sim with PM, set up autopay..confirmation email, put in sim in iPhone 7. No service, but cellular data is registered under PM... online in my account status is active, right phone numb...
My number porting failed. How do I contact PM? Sent private message to mod and got nothing after a day.Couldn't start a new thread so I have to put my question here.Thank you for help.
My daughter said her data hasn't been working, logged into her account and it doesn't even show how much has been used as usual.
Looking at getting a new phone. Does a GSM unlocked phone work with public mobile? Is public mobile GSM?All I can find is gsm (whatever that is...) will work with....."GSM providers: Rogers, Fido, Bell, Virgin, Telus, Koodo, AT&T, etc. This phone wi...
I topped up for the $40 plan on wed and still cant make any calls or send texts. Data wont work either.
hello, I am going to New York for the weekend. I think my auto-renew payment just went through and I forgot to add on the US roaming. Is there still a way for me to add it on so it starts today. Will the add on come off in 10 days? Thanks.
I changed my plan, I had a credit of $10. My plan change was successful and put my credit card information in and it went through as I see it on my banking information. I reset my phone and I still can’t call or text and now it’s saying my credit is ...
paid by vouchers but after one day service the next day wednesday 15 may 2019 we have no service
I'm on a $25 per 30 days plan This plan includes: -- 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextIt states I have Canada-wide Talk but it blocks me "you don't have active long distance add-on". I'm trying to ca...
Hi there, I switched from Kodoo to PM this Wednesday (May 15) using a retail partner. They created an account, configured an email and set a pin code. They also did a number transfer for me and my phone was fully working at the same day. I received a...
Hi, I have added roaming US add on but not able to make calls as I am getting the message that I have no such add ons. Looks like a technical issue. I have restarted my phone and able to use data roaming add on. Please help
I ordered a US Roaming package on May 16, 2019. My transaction history shows that the debit charge was applied to my account and it also shows a second transaction with the package applied to my account. Under my plans/add-ons I can't see the US roam...
I am on automatic payment and the company keeps taking money from my account, however, i am getting NO SERVICE. I need my Phone to work. I got a text saying that my plan was renewed on May 13, however, it still DOSE NOT WORK if this problem continues...
