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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My Rewards are Not Applying since I set up Auto Pay

Hi there,I upgraded my plan to $50/month and set up auto pay for the $2 discount each month. The $2 credit is applied to my invoice, however I have $5 rewards due to my 5 year tenure with Public Mobile and this is the second month that the funds have...

Not a question, but a huge THANK YOU!

Well, my husband and I are new to PM , In fact this past weekend, I converted his phone with no issues, my phone came with porting issues from Rogers. However, here I was thinking I was going to have to spend the day online asking questions , calling...

Resolved! Text Messaging

Hey I'm in Europe and have the international text plan anticipating it would work here. It doesn't. After doing some research I learned that it only works from Canada. I want to put my plan on hold temporarily because it is pointless for me to pay wh...

Grtting more referrals

Without being a saleshuman constantly to your friends how do you gain more referrals? How do you remember your code? What if you miss enter your code, can you change it afterwards?

Resolved! best plan for a dumb phone

Hey just looking for opinions on what the best dumb phone plan option would be here? I like my brick nokia, unfortunately it's data doesn't work with pm. So I just need a simple plan (unintentional).

Resolved! Plan didn't change / Account on hold

I topped up 50$ to switch from the 40$ to 50$ 8.5GB plan but the amount is still on my account and I have a message asking me to reactivate the current plan. Plan was supposed to change today (11th November). edited by computergeek541: removed scre...

Resolved! Cannot see my current plan online.

The website seems to be malfunctioning. It will not show me my current plan. This may be because PM wants to keep me on an obsolete plan instead of switching to a newer plan that gives the same features for $10 less.

Resolved! Thinking to move to Public Mobile

Hi, I am currently with Koodo and planning on switching to Public. A couple questions hope some of you can help. Does the $2 auto refill start on the first months or the second month (first renewal)Is there a limit on referral credit that you can ma...

Resolved! 4G/LTE Data

Hi, Is there any chance that Public Mobile will bring back 4G/LTE data for actual voice plans and not just a single data-only plan? It would be nice to have that extra speed and I'm sure the majority of us would not only be willing to pay a little ex...

Just referred my third person!

Love Public Mobile, this is my third week and now I have referred 3 people. Perfect reception where I live here in Hudson, Quebec. Just so freakin happy with my low monthy bill!!!!

i can not pay for amount due.

my balance has $20. amount due is 0. how can i pay for amount due in one time payment？

Resolved! Rewards

How many questions do you have to answer/ask in order to recieve the $20??

I have signed into community but cannot get to my account due to forgetting my security question ans

Any Ideas ?

Resolved! When will I get the 3 GB bonus data?

I am happy to be a PM customer today. I used Rogers wireless before. Compared with Rogers, I think PM is not only cheap but also high quality network. I strongly recommend my friends to try PM. But I have a question about today's limited time offer p...

avec un forfait a 15 peut on faire des texto seulement a letranger et combien

Data limit

Hi! I have the 1 GB LTE data plan. What happens when I got 1GB? Does the data not work at all, or does it switch to a super slow 3G data stream? Does anyone know? Thanks!

Payment

I had funds in my account for the payment to process and I have been charged twice, once on my debit and once on my Public Mobile Account. This is very unproffesional and disappointing since I had kept sufficient funds in my account for payment to pr...

"The phone number entered is invalid"

Hi, When trying to create a self-serve account I get the following error: "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." My sim-card was activated yesterday in...

Resolved! Add date of birth to the account

Hi Team,I just joined public network however the retailer didn't enter DOB for my account. I don't see any option under self serve window. Can anyone please help me out here?

Virgin to public

Hi, I recently changed from virgin to public amd I'm not receiving incoming calls or messages

Resolved! Communication

How we refer a freind?

Resolved! Missing Auto-Pay Reward

I didn't receive $2 Auto-Pay Reward last month... Could anybody help?

Resolved! Multiple plans in one family

We have three phones in our household. We just recently switched over to PM. I'm wondering if there is any way that I can merge our three accounts, so that I could look at all three plans at the same time?

Resolved! Letting service lapse for 89-day rule

We go away for 3 months in the winter and last year we opted for the $10/month plan while we were away. Since that no longer exists we are thinking about taking auto-renewal off our plan, then adding our service back on about Day 80. When I searched ...

cannot send text messages

Hi I can receive text messages ( sms), but when I send or reply to text messages , the recipients do not receive them. I have removed my sim card and try it on another phone, I still am not able to send text messages (sms)Please advise, thank you

Loosing my data?

I have the most expensive plan I should have 8 gigs of data and for some reason all my data had been disappearing this month. I just topped it up 2 days ago for $30 and just got a text saying 95% of my data is gone again. But when I sign into my acco...

Unexpected Error during fetching of promotions

Has anyone else had their promotions disappear from their account page? I was just checking my account page and noticed that my 2G under My Promotions is missing. It was there yesterday. Now there is a message that says "An unexpected error occurred ...

No service

Tried to send text messages and make phone calls but my phone has no service. There's an X above the service bars as well. Any idea what's going on?

Resolved! Data Usage History

Hello, I have a 5Gb plan, the data is used up for the month. When I go into history, select the last 30 days, and sort by data useage, the lines only add up to about 1Gb. What am I missing here?

Resolved! US Addons

I'm going to the US and wondering if it will work if I pay for a voice only addon and then a 1 GB data only addon to give me voice and 1GB data or am I forced to go with the 20$ plan for 250mb data voice text?

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