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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Autopay not working... Cell phone service deactivated

Hey,I've been with Public Mobile for 1 month, used my credit card for auto pay, paid the first month with the info on file. Today was the next months payment, for some reason it failed. I've went half the day with no service and I didn't even know....

AutoPay Reward not being deducted.

Hi,Autopay reward is not being applied to my final bill at every plan renewal date and I don't get a text message either. There is one autopay reward credit in my transaction history but I don't see the reward money getting deducted from my total bil...

credit doesnt work

Hi will, i am having a really hard time in trasnfer my 40$ voucher that i bought and change my plans from 50$ to $40. it seems theres no option i can make that. the amount is already credited in my acc. but when comes to me to chose the plan and pay ...

Autopay not working caused the service to deactivate

Hi, My autopay didnt work this time and it caused my service to deactive.It says that autopay is On when I login in the portal. Please let me know how to get this fixed as the sim is no longer working. Thanks

Password

It's been over a month with this password change glitch on self serve that has not been changed. I can't log in, I keep running out of data. Everytime my password change is sent it just times out. This is painful. I have trying to be patient, but I w...

Account language setting

I just opened a public mobile account. Everything is in French (incoming text from PM, warnings when calling long distance numbers, etc.) aside from Voicemail menu, which I changed myself to English. Please help. Li

Daughters account removed. Why?

Hooked up a phone for my daughter. Its been months since she put any money on her plan. I went to put money on her plan and her account has been deleted. So i try and activate her sim card and it says invalid sim now. can i reactivate her card someho...

Please help

I changed my plan to the new offer $40 unlimited talk Canada wide 4.5g 3g. Took my money from credit card but did not change plan

Message Board Clean Up

Just a suggestion (since no more Public Labs) On main page, all 5 of the top bravo posts are related to customers outrage over price increases of old plansI really think the posts in question should be archived or something so they do not show up as ...

Resolved! $25 90 day plan

Does the $25 90 day plan come with any Minutes/texts/data?

some body help me

May I ask generally how many days can I receive Sim card I ordered online by mail?.thank you!

Resolved! Porting over from PC Mobile

Hi, I'm wondering how long the process would take to port over the number from PC Mobile. I activated a temp number last night and sent a PM to the mod team already but haven't heard anything back. Just would like to know how long I will need to ca...

failed to login

Re-subscribe to text promos

Hi, I unsubscribed to text promos really early in the game and want to re-subscribe as I've missed out on stuff like the koodo offers. How do I go about doing this? Thanks!

Resolved! Autopay doesn't seem to be working

Unable to process this transaction. Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. I've double checked my credit card (this worked before), also tried ot...

Another No texts after US Roaming topic :(

Hi! Just like https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Can-t-receive-texts-after-roaming/m-p/137071#M10653 and https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Not-Receiving-Text-Messages/m-p/213509#M24816 and https:...

Cant connect to my self serve account

Forgot my password and account got deactivated. I got my PIN and all so contact me asap

Resolved! Can't get Mobile Hotspot working with Samsung Galaxy Note4

It says my Mac is connected but the internet doesn't work. Please help me with APN settings, thanks!

How do I know the day my 90day plan renews?

Obviously I could count +90 from the last renewal date, but unlike a monthly plan, the renewal date for a 90 day plan will jump around, depending on the length - 27, 28, 29, 30, 31 - of the months covered. I'd like.to remember to review and adjust my...

Calls working but not texts

Just got my public mobile plan and calls are working fine but texts arent being sent or recieved.

koodo offer

how do u get the koodo offer back im on 4.5 gb 3g plan wondering i deleted my texts crap

Help please

Unable to login forgot pin code and reset password not working @CS_Agent needed please as I have to make a payment today

I cant access my account

I am not able to access my account

New activation and ported number

I've just signed up with your service after being referred by my brother. I'm moving a number from a VOIP service and followed the porting steps this afternoon. I understand that it may take a bit to port. However, I can call out, recieve and send t...

Resolved! Buying a PM Sim at Walmart

So I purchased a PM Sim 2 days ago at Walmart and switched over. The whole process, from the time I requested to purchase a Sim to setting up my account (at home), was uber easy. I went to Walmart today and the process was not as easy. It was a dif...

Add on pricing !???

When Public Mobile is offering a $40/6gb plan if you switch to Koodoo (another off shot company of Telus) and yet offers and atrocious 1gb add on for $30 dollars to current /new Public Mobile consumers is very telling!! Where is the rub? 1hb at $30 d...

Extra charges on my credit card

I just received my credit card statement. I have been charged on two separate dates in June from Public Mobile one week apart and completely different amounts. The one charge shows in my payment history but the other charge is not there. How do I get...

Phone can't receive text messages

Hello, I recently got back to Canada after being in the US on with a roaming add-on. My phone can send texts but can't recieve them. I can recieve calls too.

Resolved! Limited Time Only Plans

Lets say there's a limited time plan ($40 for the 4.5GB), I can keep using that Limited time offer plan even after it goes back to its original lets say $40 for 3GB, until I switch over to another plan, correct?

Cannot make phone calls!

I dont know what is going on but i cannot send or receive text msgs or make/receive phone calls. When i try it says no wireless coverage! Not sure why it is doing this. It only started happening a few days ago.

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