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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Doing the math... should I or shouldn't I?!

For the first time since I've been with PM (Aug 2016)... I've used up my data before my renewal date. I am currently on a 90 day 3GB LTE plan for $111. It breaks down to $37 every 30 days, not including any rewards or taxes. The renewal date is Octob...

Resolved! Plan Change Extra Charges Urgent YIKES!

I recently switch to Public Mobile and I accidentally chose the 1GB plan instead of the 500MB that I originally wanted. I chose the change plan now option, which I didn't know would cause me being charged twice. I just started and I already paid twi...

Resolved! what happens when usage more than plan limit

I have 500MB, and wonder what happens if I use more than this monthly limit? Will I be charged extra or data stop working?

Blocked out

My mom registered the account and didn’t tell me the answer to the security question, we tried a few since she forgot and now I’m blocked out. I need to pay by tomorrow, what do I do??

canceling old service

Hi dear， I activated my public mobile service for almost a month already, but when I tried to cancel my freedom service, they said I need to provide public mobile a certain number to keep my number . My friend transferred from wind before but they di...

Resolved! US Roaming Data with $10 PM plan

Activated a new PM account on the $10 50min/50sms plan. This plan has no data included and without domestic data add-on. Would data work in the US with US Roaming data/bundle without adding domestic/canadian data add-on?

Unable to view or change plan in self serve

Currently, there are no plan details on the overview page and clicking the "change plan" button doesn't show anything for the current plan and there are no options for new plan. When going to the current plan details page (same with going to "plan an...

Unable to login

Hi,my retailer registered me with a spelling mistake in my email adresse. Unfortunately I cant login into my account now to renew my plan. What should I do now?

Resolved! Calls going directly to voicemail of old carrier.

Incoming calls are going directly to voice of my old carrier. I transferred to public mobile 5 days ago. It was working when I first switched.What do I do?

Port out of PM to Koodo, $$$ reimbursed or refunded for 3 month sub?

Good afternoon, Just thought I would ask before I did the port over and lost out on $100. I am moving to Koodo for the 8GB/month and had to renew the contract on the 25th for PM. I would like to know if any type of credits or reimbursments can be ap...

Network PUK code

I have a Galaxay Samsung A5 phone. I had the unlock code for the SIM and I tried to unlock it and after the 3rd try it is asking me for the SIM network PUK. I need to unlock the network but after talking to my previous carrier without any resolutio...

DATA ISSUES

I reset my data bought 1 Gb I'm at 600 mb and says %95 ?!?! Where did the other 400 fricken mbs go? I paid $30 for this crap and all because I can't even change my plan this is the biggest scam ever

Payment problem and Plan Change

Good afternoon, I'm trying to reactivate my account by making a manual payment, but it keeps telling me "I have enough balance". My auto payment didn't go thru on the 24th so I'm trying to fix this. Also, I would like to change to the new plan of 6GB...

Number not working properly

I switched my cell number from virgin to PM and now i cant receive calls and some texts, i can text out and i can call out. I'm not sure where to go from here please help!!!!

Text stopped working after data ran out?

Hi all,My wife used up all her data for this cycle. The problem is that with her plan she has unlimited international texting so it should still function, correct? It is an iPhone so does that mean we have to turn off iMessage to get it to text until...

Unable to login to my account

Trying to switch over to Koodo, they need my account number or my pin. I had my PM account setup over a year ago in a PM store, the person working setup all my account info (they seemed to be having a fair bit of trouble doing so). I've never logged ...

HELP! Additional top up charge to my credit card

Hi, I paid for my 3-months services with my credit card and for some reason PM charged my credit card an additional charge that is now sitting in my account as a credit. I never approved this charge. How can this charge be reversed and refunded to my...

Add-on didn't activate

Good Morning Everyone I purchased a data add-on last month after running out of data on my plan. It didn't activate on my account and I was unable to use data until the billing cycle reset. Is there a way to seek a credit for this purchase or a way t...

Lg g6 emergency calls only

Hello,Out of the blue I have only been able to make emergency calls with my phone. I tried a factory reset, a network reset, turning the phone off and on, reseated the sim card. I am not sure if it is an account issue or phone issue. I am in halif...

Resolved! Promo

Bonjour, si je choisi la promo a 40$ a 4.5 gig est-ce qu'on garde toujours ce meme forfait tout le temps en autant que je renouvel a chaque mois ou quand la promo fini on perd ce forfait

4 digits account number

When I called into my account set with #611 it asking me for my four digits pin. I din’t remember it is there anyway I can reset it or get it back?

Resolved! Long distance charges

My plan is unlimited calling, unlimited texting and 8g of data for Canada and the US. I went to make a call from Canada to the US and got a message that charges would apply. I tried contacting the moderators and after 12 hours still no reply.

Resolved! Refer a friend reward

Hi, I seem to have lost my refer a friend reward and was wondering how and if I can get that back? Becasue it is my sister and we both still use public mobile and have auto-pay for every 3 month cycle. Please help & let me know if this is possible to...

Worked last year, now can't connect to network

Used public mobile last year on a different sim card and it worked fine. Now I can't connect to the network. Phone is a Moto E4 and I've tried all the solutions I could find on these forums(network and full factory reset, re-entering simcard number...

Forgot password, password recovery not working, locked out of account

Not sure what to do... I need to pay my phone bill. Can someone help?

$ 10 London Drugs Gift card starting today with new Activations

New Promotion.............. in store only if you buy a sim and activate instore from Sept 25-30th you get a$10 London Drugs Gift Card

I can make calls and send texts but can't receive anything

Been with public mobile for a year or so. No problems until now. All of a sudden I can't receive texts and phone calls go straight to my voicemail without sending me a notification (I can still check my voicemail though). Outgoing texts and phonecall...

Problem "Sign into network" and no data

I have a notification on my phon that says Sign in to network, and i can not use my data, i already bought add ons and in the web site it says i have them activated but i cant use my data. when i touch on the notification it says. You are unable to a...

Photo messaging

I just switched to Public Mobile a couple of hours ago and I can't seem to figure out picture messaging. I have the $25 plan and I use an S7. What am I supposed to do? The ones I've tried to send just are stuck on "Sending..."