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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service Stopped

I've been with public mobile for 2 yrs. I have Iphone 6. This afternoon my stopped, as far as i know billing info hasn't changed and I am mid-cycle.

Unable to Verify Credit Card

Hi there,This happened with by my dad and my husband and nothing has worked!! We have read through similar posts and tried everything!Both were on auto pay and received a text saying that payment did not go through. We logged into account online to m...

Disappointed

Hello, been a happy PM customer for a little under a year and my wifes been with them for 14-16 months In my area Telus has by far the best network. Overall there has been very few issues, generally PM Mod team is very quick at responding. For the pa...

Resolved! Ported Number Is Out Of Service

I'm a new customer. I cancelled my Service with Rogers first. Then activated with PM. A PM rep helped me port my number. I can make outgoing calls, send text messages, the data is working. When trying to call my phone, it says the number is out of se...

Resolved! Forgot password

I had tried many times of the password recovery procedure, but still can't receive the email for the password recovery

Resolved! Review - 30 days with Public Mobile

I have to admit that when I first came across Public Mobile in my search for a new provider I was skeptical. I was frustrated that I couldn’t just pick up the phone and ask some specific questions about porting my number. But the opportunity to get t...

Resolved! Switching to Public Mobile

If I decide to switch to public mobile, do they buy out the existing contract I am in with another provider? I know a few companies do this but am not sure about them.

My text add ons arent working

I'm new in Canada and needed a phone number quick, so went with PM as they seemed cheap and cheerful, I went with a custom 90 day plan;Province wide calls,No text (regretting this now but it was an oversight on my part)9GB at 4G LTE$165 total for the...

Resolved! what happens to salmon?

quite off topic, but I cannot find an answer online. with regards to salmon, what happens to those that get to their spawning site, but cannot find a mate, do they still die, or do they leave alive to come back next year?

Porting from a CLOSED account, reopened so wee can do it!

HI, We had a fido account, which was closed. We tried to port the number, and had partial sucess.Calls can be made, but not able to receive fido has REopened the account for 24hours so we can PORT the numberbut as we already did this, Public Mobile h...

Resolved! Will we be notified if.....

Haven't used a prepaid plan in 20 years or so..... so if I am approaching my data/text/talk limit will I been notified before hand so that I am not "cut off" and be given time to adjust my add on accordingly?

New Activation

Hello, I have been a long time telus customer and I was getting fed up with how my bill was never consistent. I joined public mobile yesterday, after reading good reviews, and I have to say it was so easy to start my account and port my cell number...

Double charge, not refunded

Hi there, I had an automatic credit card payment set up. Then after some problems, the credit card got charged and I also mailed in a check for the same amount. So I paid on both credit and check but did not get refund on credit card.. help?

Walmart Public Mobile awesome customer service

I referred a friend to Public Mobile and told her to get a SIM card at Walmart. Walmart (North Vancouver Capilano Mall) mobile representative provided awesome customer service to my friend. He set up her new Public mobile account, ported mobile num...

Poor Cell service ( bad signal strength after switching from Iphone 6 to Samsung S7

For over a year I was using an Iphone 6 using Public Mobile. It worked great. I could email, text and make calls from inside a hockey rink, and got good coverage where I lived near Charlottetown, PEI. Over Xmas I bought a Samsung S7 online through...

Phone not active?

Created an account. Paid for a month. Got a phone number. Card is in phone, phone displays card but it is not displaying signal or phone number. Other than test for IMEI I did not see any place to enter the IMEI? Could this be the problem? I have a d...

My phone stopped working with some data

Only yesterday I was creating presentation and after worked with it all the day. But today I couldn't find my last slides that I hardly created. I didn't try to find powerpoint repair tool or something like. I don't have any spare time for this purpo...

Lost Voucher Code

My plan was activated on the 8th of July, however as I was not able to recevie any calls or texts, I checked the system and it has advised that my plan expired on the 7th of July. Customer service has advised for me to re enter the voucher at the pay...

Resolved! Unregistered sim

My phones been used for almost a month with this SIM card then yesterday afternoon it was reading unregistered sim I’ve taken the sim out put it in another phone it works fine also tried a different sim in the original phone any idea what would cause...

Switching from Virgin Mobile issue

So I tried to switch from Virgin Mobile to Public Mobile yesterday and everything was set up properly, but the account number to port my number from Virgin to Public was not entered correctly. I cannot call, text, or use data that I paid for on Publ...

Porting back to Public Mobile

A friend of mine is interested in coming back to Public Mobile. She ported over to our sister company, Koodo about four months ago. I'm not sure if there has to be a certain amount of time passed before one can port back? I'm remember hearing from so...

Issues with switching plans and paying

Here's my issue I was on a 90-day play that costed $165, My plan was due to renew July 16, 2018. I forgot to update my new credit card onto my account and because I had auto pay on the payment never went through. I now want to change my plan over to ...

Resolved! Account disabled

I was just trying to log back in after being away from the country for extended period and found that I have just passed the time to reload credit, just wondering if there is any chance to reactivate my account with the number, cause I cant even go i...

90 day vs 30 day

Besides getting your data in one lump sum, is there any other pros with going the 90 day plan?

Having trouble porting number from Virign Mobile

Hi. I bought and activated a PM sim card about a week ago, and want to port my Virgin Mobile number over. When I typed it into the "Check to see if your phone number is eligible" box, it said: "We were unable to transfer the phone number you entered....

New sim card not working.

Activated a sim card this morning and plugged it into my phone and it's not working. Phone is unlocked . Sim card # 8912 2300 0028 9358 723

renewals are not rocket science

I don't how why this is being so difficult for some folks.My second month expired yesterday. Needed to renew.I had some reward. I had some small balance. I had voucher value on hand. Entered it last night for the overnight renewal. In the morning I h...

Account Locked

HiMy account is locked. I tried clicking "forgot password" link and was told that an email has been sent which I never received.Please help! MOHPREET MANKOO

referral

I need a referral for today. First come first serve.

Authenticatiing accounts

Just notified by @Brooke_C that it's back to square one for now. Current system not ready for prime time. "Send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotte...

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