troubles swapping phone plans

[hellafloosh1]

looking to change my plan from my 90 day plan to a 30 day plan.

but having an error, 

Sorry! We weren't able to process your request. Please try again later.

 has anyone else had this problem?

[Mary_M]

Good morning @hellafloosh1,

thanks for reaching out to us !

I can confirm that your message has been received and a reply will be sent shortly 🙂

Cheers,

Mary

[hellafloosh1]

alright, will continue the wait with the mods, thanks for everybody's time!

[will13am · Accepted solution]

If all else fails, time to get the moderator team to help out.  THihe moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[Anonymous]

---

@hellafloosh1 wrote:

I've tried few times over the span of a a couple days.

    I am aware that I will lose the remaining month or so worth of time on the account if I swapped it today, and it's fine. Ran the data dry so just wanted to refresh it before I hit the road again.

---

You could get an add-on to tie you over until renewal/change plan to more data. But if you do it a couple times it would get expensive fast.

I don't know what else to suggest. As always and at any time anyone else can chime in. I guess it's to the mods with you. 🙂 It seems to be a computer problem but maybe we've gone through all of those ideas.

[hellafloosh1]

I've tried few times over the span of a a couple days.

    I am aware that I will lose the remaining month or so worth of time on the account if I swapped it today, and it's fine. Ran the data dry so just wanted to refresh it before I hit the road again.

[Anonymous]

---

@hellafloosh1 wrote:

extra funds are in the account to cover the change,

account doesnt expire for another month.

Have also tried to do incognito browser after clearing cache,

as well as on different devices.

---

So are you trying to do change for future at time of renewal or change now for now?

If now, you may not be aware that you would forego already paid value for the remaining month on the current 90 day plan.

It may indeed be telling the truth...come back later. 🙂 Have you since tried after waiting a while?

[hellafloosh1]

extra funds are in the account to cover the change,

account doesnt expire for another month.

Have also tried to do incognito browser after clearing cache,

as well as on different devices.

[wetcoaster]

---

@hairbag1 wrote:

To downgrade your plan, you'll have to contacts the moderators for their help. Expect delays of 48hrs or more for response. Good luck.

---

No you don't, not as a blanket statement anyway.

If the account is suspended (ie you're past your payment due date, your plan has not renewed and you can't use your phone ) and you want to change plans, then you need moderator assistance.

Future dated and immediate plan changes, while the current plan is active, can be done in self serve. If you get an error message, log out, clear your browser cache and use incognito mode of your browser (Chrome has worked for a lot of people.) on your next log-in.

There have also been reports that checking back later has helped.

[will13am]

@hellafloosh1, is this a future dated change you are trying to enter or immediate change? 

[Anonymous]

---

@hellafloosh1 wrote:

looking to change my plan from my 90 day plan to a 30 day plan.

but having an error, 

Sorry! We weren't able to process your request. Please try again later.

 has anyone else had this problem?

---

Maybe try another browser or clear cache/cookies or whatever variation of incognito mode your browser might have.

If you're in suspension then yes refer to mods. If you have autopay and still active then there MIGHT be a problem which would need the mods at that time.

[hairbag1]

To downgrade your plan, you'll have to contacts the moderators for their help. Expect delays of 48hrs or more for response. Good luck.