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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28481 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40371 Views
  • 185 replies
  • 29 Bravos

My Phone shows unregistered sim

I got phone today and it shows unregistered SIM. Can you help what might be problem?I see that the phone is reported lost or stolen and my friend was using it on telus until today when I got it from him.

Resolved! The $10 Plan is the only way to go!

Why would anyone choose any other plan then the $10 plan?  Just get it and add on to it - for example in addition to the $8 add on for 200 long distance voice minutes. For only $30 gets you 1 GB of data that rolls over. You can use this almost for ev...

ohitora by Great Citizen / Super Citoyen
  • 1644 Views
  • 11 replies
  • 0 Bravos

Add ons is the way to go

I think that with PM add ons is the only way to go because they do roll over and never expire until they are used up.——— For example if one selects the least expensive $10 plan for only an extra $8 will get you 200 additional long distance voice minu...

ohitora by Great Citizen / Super Citoyen
  • 902 Views
  • 6 replies
  • 0 Bravos

transferring to public mobile

I have three phone lines that I'd like to potentially transfer over to public mobility. is there a price advantage to bringing them all over at once?

jmg135 by Good Citizen / Bon Citoyen
  • 1277 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan Expired?

Credit Card expired for autopay. Payment declined. Updated credit card and made payment for amount due. Amount due is now $0 and available funds match plan amount; however, self-serve overview still indicates Plan Expired. Will the system correct its...

jbnaugler by Great Neighbour / Super Voisin
  • 2434 Views
  • 12 replies
  • 1 Bravos

Calling into the US

Hello, I have recently transferred from Chatr to PM with a plan for talk & text to Canada & US. However, when trying to call into Puerto Rico (yes it is part of the US) I get an error message saying that I cannot make calls into this region... This i...

Alaf123 by Great Neighbour / Super Voisin
  • 1220 Views
  • 7 replies
  • 0 Bravos

Public Mobile has their own CSC code, PMB!

Recently switched over to PM from VM with my wife who has an Samsung Galaxy S9. To get rid of the bloatware that was installed by VM I thought to change the CSC back to XAC (the default multi-csc sales code for Canada aka the sales code of devices pu...

stevester911 by Good Citizen / Bon Citoyen
  • 3328 Views
  • 5 replies
  • 3 Bravos

Resolved! Moto G5 Dual SIM - Why Can I Not Get Mobile Data to Work on My Mexican Telcel SIM Roaming on Rogers?

Hi there.  I have just started using a Moto G5 dual SIM phone.  One SIM is Public Mobile and the other is Telcel, my carrier for when I'm in Mexico in the winters and which roams on Rogers when I'm back in Hamilton, Canada.  Data on Telcel is cheaper...

noremac26 by Great Neighbour / Super Voisin
  • 1535 Views
  • 4 replies
  • 0 Bravos

FRIEND LOCKED OUT

CAN A MOD PLEASE CONTACT ME? A FRIEND HAS LOCKED HERSELF OUT OF HER ACCOUNT DUE TO AN EMAIL ADDRESS SHE NO LONGER HAS ACCESS TO AND ALSO FORGOT THE PM PASSWORD SHE USED WHEN SHE SIGNED UP. 

amandacachene by Great Neighbour / Super Voisin
  • 543 Views
  • 1 replies
  • 0 Bravos

Can't reset password

I setup my father-in-law with Public Mobile from Fido and then every one forgot the password used. Can't reset password without remembering what the answer to the security question, which everyone also forgotten. Please help.

HKCLai by Good Citizen / Bon Citoyen
  • 543 Views
  • 1 replies
  • 0 Bravos

New phone

Hey, so I just ordered an iPhone 6 Plus, and I will Be switching to that from an iPhone 5. What is the process to switch over my SIM card? Just put it in and it will work? Or is there more to it. Thanks 

LJ35 by Great Neighbour / Super Voisin
  • 809 Views
  • 4 replies
  • 0 Bravos

What is the fuss about BRAVOS all about.

I'm a newbie and don't yet know what this entertaining fuss about BRAVOS is all about. Other then bragging rights is there another benefit of collecting BRAVOS.

ohitora by Great Citizen / Super Citoyen
  • 1244 Views
  • 6 replies
  • 1 Bravos

404 en activant ma carte SIM

J'ai reçu ma carte SIM Public Mobile aujourd'hui. Je l'ai activée sur https://activer.publicmobile.ca mais lorsque je fais le paiement par carte de crédit je tombe sur une page d'erreur:Spoiler404 - File or directory not found. The resource you are l...

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thomasf by Great Neighbour / Super Voisin
  • 490 Views
  • 1 replies
  • 0 Bravos

Texting not working!!

I just activated with Public Mobile earlier today. Service was working great. Now it’s not working.. there’s absolutely no one to personally speak with?-using the iPhone X

Lee_Lee by Good Citizen / Bon Citoyen
  • 1216 Views
  • 8 replies
  • 0 Bravos

In need of help fixing autopayment issue

Hello , My auto payment had an issue with making payment on June 14th because I had to get a new credit card thus making the one on autopayment one invalid.  My account deactivation date is September and I recently noticed that I received a offer fro...

bintz by Good Citizen / Bon Citoyen
  • 1049 Views
  • 6 replies
  • 0 Bravos

Resolved! PDF copy of invoice

Hello I was wondering if someone would be able to help me get a copy of my invoice for this month? I need a copy of it for personal reasons. Thank you for your time!

origins by Great Neighbour / Super Voisin
  • 650 Views
  • 1 replies
  • 0 Bravos

Takeover an account

My girlfriend is planning to port to a Rogers corporate plan. I want to switch my current PM account to take over her current PM account (I have a grandfather plan and she has a better plan). Is this possible and what are the steps I should take to r...

ssfreaky by Good Citizen / Bon Citoyen
  • 1677 Views
  • 10 replies
  • 0 Bravos

Resolved! Can't Change plan, Why?

Hi, i wanted to change my old plan for the new $40/4GB promotion, and i cant seem to change it even thought i got funds in my account, can someone help me it would be very much appreciated

zeto514 by Great Neighbour / Super Voisin
  • 3506 Views
  • 14 replies
  • 0 Bravos

Problems

Without auto pay this is always a nightmare, I'm trying to pay my phone bill, it says my plan is reactivated, then it says I have a balance owing and that I have an available balance higher then what is owed the the numbers change wildly when I try a...

Screenshot_20180620-113358.png Screenshot_20180620-133712.png Screenshot_20180620-133804.png
redfeather by Good Citizen / Bon Citoyen
  • 594 Views
  • 3 replies
  • 0 Bravos

can I use my previous SIM card?

I transfered my account to Koodo recently. If I want to use PM for my parents for the data plan, can I give my previous SIM card to them? What should I do to reactivate the SIM card

SharonZhao by Good Citizen / Bon Citoyen
  • 773 Views
  • 3 replies
  • 0 Bravos

Resolved! How are cash rewards determined?

I do realize that one can earn Thumbs-Up , Stars etc. but how do these rewards translate into cash rewards?

ohitora by Great Citizen / Super Citoyen
  • 1746 Views
  • 8 replies
  • 0 Bravos

Resolved! 30 day texting add-on

Public Mobile has many great features but lacks a 30-day texting add-on. Perhaps If many of us give this post a thumbs –up then maybe PM may notice and add a 30-day texting add-on.

ohitora by Great Citizen / Super Citoyen
  • 2616 Views
  • 27 replies
  • 0 Bravos

iPhone 6s SMS sending failed.

Hi I m with public Mobile since last 5 month. Everything was working fine. But now since few days I cannot send SMS. iMessage works fine. I turned off iMessage, reset my phone twice, I did network reset. But same thing. Try to contact moderator & giv...

Salimcanada by Good Citizen / Bon Citoyen
  • 2160 Views
  • 14 replies
  • 0 Bravos

Billing

How do I deal with a billing issue? My bill was more this month then previous months. I am on automatic top up and also didn’t receive my reward. There is also an extra $10 charge that says 30 days past which makes no sence if I am set up to top up a...

ChrissyG by Great Neighbour / Super Voisin
  • 437 Views
  • 1 replies
  • 0 Bravos

Resolved! Account Suspended

Hello just went into my account and it says account is suspended. I have a $33 account balance and my monthly plan is $33. It said if you have available funds please ignore. So why would it say account suspended when I have enough funds?

tehowennathe by Model Citizen / Citoyen Modèle
  • 1184 Views
  • 5 replies
  • 0 Bravos
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