Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got locked out of my self serve account. How I can sign back in?
Hi community! When I click the link of a Go to Solution, invariably it opens a page with more than one post — often even two or greater — and I get a bit uncertain about which one of those posts offers the real solution. Do you also face the same p...
I'm travelling in the US where we have been for ten days now. Yesterday I renewed my US call/text/data plan plus added an extra 500 mega bytes of US data. I added the same exact features when we crossed the border ten days ago and it worked perfectly...
Help! I've started getting messages about every hour saying "SIM Failure" or "No SIM". I take out the SIM card and re insert and that fixes the issue for about one hour. Then the same thing happeneds. Any suggestions
A couple weeks ago I tried calling 911 6 different times within a 20 minute period. Each time I got the automated message " All circuits busy, try again later" is that an issue with PM Service? Or.....?
Hi all, I switched to Public Mobile for the new activation offer, that you get bonus 2GB data when choosing plans $35 and above. I activated a $40 plan 9 days ago, still not seeing the bonus data added to my account, could anyone help me with this? T...
Hello I'm curious if there is a way to disable my voice mail? I personaly have zero use for it and also i've have been getting daily spam messages that fill my box failry quick its very annoying. I'd like to keep my plan but just remove this feature ...
Hi everyone, Can someone please help me with how to set up data usage text notifications? I read that I can manage my data by getting a text when I use 75-95% of my data, but I'm not sure how to turn this feature on. Or is it already set up for all u...
Let's say my friend and I decide to go for one of the in-store promos.1. My friend will sign-up using the referral code of an existing customer.2. After that, I want to sign-up using my friend's referral code. I believe with referral codes, there is ...
how to forward my public mobile incoming calls to another number without doing it through my phone - can it be done? Any help appreciated. Thanks.
The reward text states $1 Per FriendGet referred and you'll receive a one-time $10 credit! Plus we'll take $1 off your payment every 30 days for every friend you refer for as long as they stay with us. Sharing is caring! If I get this right, after al...
I'm helping a friend port their number from virgin prepaid. Virgin says phone number is account number. Other than account holders name and phone number what else can we supply to be able to successfully port the phone number? Pm SIM is already activ...
Hey, I just activated with Public Mobile. When I went to set up my data in the Cellular Data Network area of my iPhone settings, the only fields that appear are: APNUsernamePassword There is nowhere to imput the MMSC url or the MMS Proxy info mention...
I took my mom to London Drugs to purchase a SIM card and we activated her phoene there BUT there was no Field for my referral code for her to save $10 and for me to get the $1 off each month. Please advise.
What happens when you reach your data limit? Having difficulties finding what happens, i.e. throttled speed, overage charges? TIA!
I've tried to enter payment voucher# and get "voucher not accepted " error.
Hello, Most of my family are in Public Mobile, and we have same plan. ($25, Unlimited Call&Text-500MB+500MB)However, All profiles are different. Please, let me know about these. Thank you, Ki
With 5G coming out and old 3G towers being taken out of service, I wonder will Public speeds go up to 4G? And with all of the recent 'deals' being offered by others with high amounts of 4G data options this option does not seem as good of a deal as i...
Hi @CS_Agent xan you please help me unlock my account. I got locked out. on a separate issue... I've been receiving calls from random numbers and they are speaking Cantonese . Why am I receiving spam calls?i have also gotten missed calls from random ...
Hi,I am asking this question for my husband as he is not computer savvy. We have been on Public Mobile the past few months and are very happy. Tonight my husband tried to call our son and got a voice message saying `your plan is not setup for long d...
had an addon and active minutes in my plan. There was a double deduction or maybe the minutes didn't get credited this time since it shows that all of that is utilised in just 9 days and I have't made many calls.
may I bring a freedom phone number to public? I wanna experience public service.If so and how? thanks.
After entering plan details on new SIM was given a server not found message. Tried to start over again but it says the SIM is invalid. Suspect part of the registration took bu cannot reaccess it.
HELP!! I need a monthly phone bill receipt to expense it as part of my company benefits. How do I get that??
Hi My phone number is **********, my plan is $50. which is expired on oct 25, but i bought a new $50 public mobile voucher, i am trying to upload a voucher on my account by calling *611, its giving me error and than i tried on self serve , same error...
Is there any Family Plans available or additional users & their phone numbers that can be added to 1 account (i.e. one email)?
Hi,Iws tracking my wife's number from rogers to Public mobile. Her ROgers number is xxxxxx0344. Because the autofill option enabled in the browser, the number that filled itself became xxxxxx8449 - and sim got activated with my Visa. Now i am paying ...
I am not able to download mms on my mobile Is there any setting thats need to be changed?? Pls guide
