[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Data Usage on the $15 plan - paying with vouchers
Hello,Newbie here. I am currently on the $15 plan using vouchers to pay. I am not set up on auto pay, therefore I do not get the bonus 250MB per month. I am assuming that I am restricted from using data on this plan without autopay. My questions are...
Initial activation fee
Hi, I've signed up for the $25/month plan. I was charged $28 on my credit card while I see the charge is supposed to be $25 in "My Account". Which one is the correct charge? My husband signed up at the same time and was charged $25 for the first paym...
Resolved! PM text massage
Every month I got a message before payment due date, and one after. but neither told me how much money have been charged from my credit card. If I want to know, I have to go to self serve account to check. even self serve account is confusing. I just...
Resolved! How long does it take to activate add on
I just wonder how long does it take for me to activate add on( Talk Intl 400mins)
Resolved! A friend is locked out of self serve
My friend got his phone not working and when tried to login he tried three times and then was blocked for 1 hour then after that he tried to reset the password, but the it was showing him that his account is locked and he need to contact public mobil...
Resolved! Activation issue
Hi,Today, I receive a call from Public Phone and let me know the created number will be deactivated. The caller let me know that when I activated, it lacked the name of old provider. However, the number is normally using now. It have not any problem....
Resolved! Charged twice within 3 days
Hi everyone, I got charged on auto-pay on February 23rd. Today, I purchased a 200 min US add on for 8 dollars, and when I went to pay it charged me for my plan + the 8 dollars, even though I paid for my plan already. Does this mean it charged me for ...
8.5 GB Data and 2 GB US Roaming Plan Bravo
I don't have a question. I just wanted to say I have been using the now discontinued 8.5 GB Canada plan with 2 GB of US roaming per month tacked on for around 6 months now and it has been flawless and excellent value for money at $58 a month with aut...
Network issues
My umidigi power nolonger gets connection on the sim and the WiFi too I think its a hardward problem but I still don't know what to fix.
will "CNY $10 off for 8 months" promotion ends if I change plan from $35 to $40?
I am currently on $35 per 30 Days Plan with "CNY $10 off for 8 months" promotion . I am planning to switch to 30-day plan ( $40 ) , if I switch am I going to get $10 of for remaining months?
Resolved! Referal
Is there a way to get a referal added to your account AFTER the other person signs up? Today my Boyfriend and his Father signed up to Public mobile today.
Resolved! Need to transfer account from current Samsung Galaxy phone to Iphone 6s.
How do I do that?
Resolved! Update Credit Card Info
How do you access your credit card information? I have found it under "Payment" but it does not allow you to edit. Thank you
Re: Connected to 3G & 4G, but no internet
Hi there, i have same problem with my iPhone 4 its connected to 3g but no internet. I tried isp.mb.com and sp.mb.com but still no connection. Please help me with this issue:( Jm
Resolved! Add ON
I purchased a US talk and Text Roaming package for $15. It is showing on my account but my phone is saying Emergency numbers only. Why is the roaming not kicking in??
Resolved! Is there actually a reactivate account link/ button in my account?
I notice that when someone posts asking for help to reactivate service. We all seem to post, something to the effect that it's a 2 step process:1. Deposit funds.2. Use the reactivate account option .Today I was asked where this option is. And to my s...
Changed from single monthly payment to automatic
I switched this morning from single payment each month to automatic payment from my credit/debit card. When I access my file I see that it shows automatic payment in operation. This payment is due tomorrow and I presume it will be looked after. Never...
Resolved! Refer A Friend Rewards
If you have a reward say of xxx-xxx-1234 and now you see a different number on your account like xxx-xxx-7891, is that because that person has changed their number and your account automatically reflects the new number? It was discussed ahwile back t...
Resolved! self serve account set up
Hi everyone!How can I set up my self serve account??When I go to create account and as I input my mobile number it says:"The phone number entered is invalid or you may have created your profile already"Also, I can't sign in on my profile if it does e...
Updating the Data Settings after Activation
Hey guys! Just wanted to make sure that I updated the data settings correctly after activation. I have an Iphone 5S and I went into Settings, then Cellular Data Network and I changed the APN to sp.mb.com . That's all I did, do I need to do anythin...
Resolved! What is the value in enabling the developer option on your Android phone?
I asked this question in this Post here , and I still haven't received an answer. So I'm posting it here. Given thats its an option that disappears when not enabled, and when enabled seems to complicate matters further with your phone. Why enable i...
Resolved! Account set up
Yesterday I went through the process of activating my new sim card, I did not recieve any confirmation about this except for my credit card being charged. Since then I have inserted my SIM card mulriple times and it keeps saying inactiveSIM. Also ha...
Resolved! Data without DATA??!
Update. Seems to be a setting within Developer Options. Silly. This is bizarre. My WiFi and data are off. Yet I'm still able browse, post (here, Facebook) etc. WTF?
Resolved! New phone
How do I upgrade my phone on Public Mobile?
Re: Need help getting into my account
Hello I've again not able to log into my account. The email verification always says ForgotPassword/OldPasswordNotValidContactAdmin Email account isand number is edited by computergeek541: personal information removed
Resolved! Can't get RBC Alerts Text Message
Hi,I use RBC Mastercard and have set up the alert text message service whenever I use the credit card. I've checked with the RBC agent that it is set up properly.However, I am not receiving text from RBC.RBC text number is 722258. The RBC agent aske...
Vouchers already reeemed
ok so i bought a new sim card and 2 twenty dollar vouvhers and when i tried to creat the account and activate the new sim card my kids started fighting and it timed out. so when i tried to do it again i got a notice to wait for 15 minutes bacause it ...
moto e5 play
Is moto e5 play compatible with PM? I can't find it on the list but I heard it might work.
