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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone

I tried to use my other samsung phone and it was from telus I tried my public mobile sim card and it didnt let me have wifi. I just had calling and texting

payment

Hi i can not register my credit card which is good.it always says Umable to process transaction .your credit card will not be charged error .can someone help?

Unable to reset password

Hi I'm unable to reset my password as your auto mailer sends me a link that requires the old password I've forgotten to reset it. More distrubingly, I was able to get into my account from that link.

Resolved! us roaming

I want to add the $15 us roaming talk and text to my plan, but it's not showing up in the list of add on. I purchased it 10 days ago and want to purchase it for another 10 days. What happened to it?Also, is there a way to purchase for 30 days at one ...

Resolved! Number Port not working

I'm not having any luck moving over my PC Mobile number to PM. I've gone to the change my number screen and entered in the # I want the plan/sim to associate with. The PM account has a different email than my PC Mobile/Koodo account now, but still ...

Experience of using roaming service in the states

Hi,would you like to share your experience of using your phone in the States (e.g., LA, California)?Thanks in advance!

About long distance

I have Canada wide unlimited call plan , why always hear "the long distance charge may apply "?

Porting PM number to Freephoneline, what a nightmare!

Try porting PM number to Freephoneline, giving them all my PM account info (double check the number, 14 digital account#, and home address, pin, all were right). They submitted porting requests twice. both were failed, was told that they got Number T...

account suspended / deactivated

My account payment was due at midnight tonight. Usually I get a reminder on my phone but this time I found I could not text to a long distance #, and could not phone any where (It said I did not have an active account?) When I went on line to make...

Resolved! Charged thrice to my credit credit for the first month bill

Hello, I was get charged thrice by public mobile for the first month bill. Does anyone knows how to get the refund ?? Thank you

Resolved! Change phone number

Steps to change phone number?

Resolved! Bill statement

If anyone ever requested a billing statement, please let me know what it consists of. Does it include full name, address, birthday? Is it in pdf format? And how long does it take to receive by email?Thanks,Chc238

My phone is not working!!!!! It will not receive texts or calls

Resolved! Skype

HelloI am new to the community. I just changed my phone provider to Public MobileI use Skype a lot to communicate with my friends. If I use Skype to call my friends from my phone (with my home Wi Fi), I assume it is not counted under "100 minutes Can...

Resolved! Is it possible to have one email for multiple accounts/plans

Hello,I'm wondering if I can use one email/password to link multiple plans that I want to setup for my family members. I don't want to try and create multiple emails address for each member. Is there a way to link them all together?

Resolved! IF CAN'T FIND MODEL OF PHONE WHEN GET START

HOW CAN ONE KNOW IF IT'S COMPATIBLE WITH PUBLIC MOBILE. MINE IS A HUAWEI K11

Voicemail not working

Anytime I enter voicemail now it asks for pin then asks me to press 1 to get a temporary password. After doing that it just keeps repeating the same thing over again. Is this happening to anyone else? I have tried force resetting it from my account i...

Resolved! When to buy a SIM card and change phone number when moving to live in a different province?

Hello. Do you think that my following steps would work well?Buy a new unlocked cell phone and a Public Mobile SIM card and plan in Alberta in the beginning of August 2019. I'm not sure yet which plan I'll choose, but I'll likely choose the $10, $15, ...

Resolved! Calls and Texts are not going through

My plan expired on June 29th and on July 1st I changed my plan to have the same features (unnlimited international text and provincial talk) and it immediately took affect, but now 2 days later my calls and texts are not going through and I cannot re...

Resolved! Service provider name on phone

My husband and I both moved to Public Mobile today. We were activated shortly. My phone is showing Public Mobile as provider however my husband's phone is still showing the old provider's name even though both the sim cards were switched out. Is th...

Resolved! Data

Is your data option unlimited? Or locked in so that you don’t go over your usage?

My phone disconnects after less than 1 minute of talking

Hello All, Any reason to why my phone disconnects with each call? Only get 30 secs of conversation in, then it dropped. Doesn't matter where or when. I check my plan, I am completly paid up and have province wide calling as part of my plan.... Please...

Resolved! switched today and nothing works

i switched today and nothing works, i put my old sim card in to see if my previous service works and it no longer does. no incoming, no outgoing, no data, no service at all.

Resolved! Data only plan

Hello,I have a friend who is visiting Canada for 40 days, she needs only data. Can she buy a SIM card and just sign up for the $30 data only plan? She will have no phone number, is that correct?

Not receiving calls

Hi,Just join Public Mobile 3 hours ago activate my sim and account, I was with pay as you go plan (no contract) with other carrier and now i can make call but not receving any call. I receive a text massage about to complete your requst to move to PM...

Bluetooth car speakerphone

Anybody have experience with handsfree car speakerphone? I have an older Motorola model which was alright but I believe newer models are far superior in terms of sound quality, connectivity, etc.

Resolved! Data

Will my data shut off once I have reached my limit ???

Voicemail mailbox number

I have ported my home number to my public mobile account (already with public mobile with another number, but cancelled home phone and ported over that number to public mobile), and somehow the voicemail doesn't work any longer. I have resetted my vm...

Resolved! “Don’t have an active Plan on your account”

I have auto pay. No problems until now. I can’t make any calls, it just says “sorry we cannot complete your call because you Don’t have an active Plan on your account”.i just re-entered my credit card details and my payment history says I am all pa...

My phone service was suspended on autopay. Credit card is good. Why no service.

My phone does not work bu I am on autopay and the credit card is working.I changed credit card to make a payment and it is not accepting as it says there are sufficient funds so no deduction from card.Please straighten this problem out.thank you

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Phone

payment

Unable to reset password

Resolved! us roaming

Resolved! Number Port not working

Experience of using roaming service in the states

About long distance

Porting PM number to Freephoneline, what a nightmare!

account suspended / deactivated

Resolved! Charged thrice to my credit credit for the first month bill

Resolved! Change phone number

Resolved! Bill statement

My phone is not working!!!!! It will not receive texts or calls

Resolved! Skype

Resolved! Is it possible to have one email for multiple accounts/plans

Resolved! IF CAN'T FIND MODEL OF PHONE WHEN GET START

Voicemail not working

Resolved! When to buy a SIM card and change phone number when moving to live in a different province?

Resolved! Calls and Texts are not going through

Resolved! Service provider name on phone

Resolved! Data

My phone disconnects after less than 1 minute of talking

Resolved! switched today and nothing works

Resolved! Data only plan

Not receiving calls

Bluetooth car speakerphone

Resolved! Data

Voicemail mailbox number

Resolved! “Don’t have an active Plan on your account”

My phone service was suspended on autopay. Credit card is good. Why no service.

subscription

Sim Lock

stop credit card withdrawals and close account

Use available funds to renew subscription

Travelling to US on a Canada-wide plan