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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Incoming Calls & Some MMS Messages Not Working After Porting Number

HI all. I'm new to PM (as of Sep 28th). It seems as though my port from my previous carrier to PM is stuck. I've messaged the MODS on Friday evening. It's now Monday evening and still no response. I've taken the SIM out, shut the phone down, put...

Account is suspended, while autopay is active ?

Hi, Last night my phone account was suspended. I thought maybe because of an autopay delay. This morning I got a message from 611 saying "your plan did not renew because we did not receive your payment (sept 30. 2018) I have dynamic autopay set ...

Resolved! Canada wide call not working

I am on a plan that includes Canada wide calling. But when I try calling an out of province number (with and without +1), there is an automated message saying that I don't have the add-on and need to buy one. What should I do? Please help.

Resolved! Best way to handle trip to US

Can someone tell me the most cost effective way to handle an extended trip to the USA? Last year we were there for almost three months, and we paid our regular monthly bill as well as an additional $40 per month for service. We don't want to do that ...

Resolved! No customer service - at all!

How is it possible that PM can charge people for a faulty SIM card and the cost of a monthly plan without giving the customer anything in return?? Is this some kind of joke? I purchased a SIM card, selected a plan and yet I am unable to make a call...

Account reset

Still waiting after 2 days to speak to someone about just simply getting my password reset. Should not take this long

Resolved! Activation Failure, Unresponsive MOD, Spent Too Much Money, Problem Still Unfixed.

I was hoping to tell everyone that asked me about Public Mobile how great it is, but I'm starting to lose reasons why. First of all, I really do like Public Mobile. I successfully transferred 3/4 lines within seconds of filling in the activation form...

Dear PM and Koodo: great offer but tedious procedure!

My husband received an offer this week from PM to switch to Koodo. It was very attractive and he took advantage of the perks, which included a lower monthly fee, a new phone and a nice bonus from both Koodo and Walmart for signing up. We were very ha...

Resolved! How long until my phone starts to get service?

I am a new Public Mobile user. I registered online this moring at about 7:30 am. I ported my number from my previous service provider and sent in my payment information, etc. I am also switching to a new phone and recently had it unlocked. Within a...

Can’t use internet at all

Hi,I have a plan with 500 mb data per month. But i cannot use the internet at all. Does anyone know what’s wrong?thanks a lot Bill

Resolved! Changing Plan Mid-Cycle

Who keeps deleting my post?! This is the 3rd time I'm posting it. It keeps mysteriously disappearing! no longer an issue... move on I've ran out of data, and want to change my plan to the $40 for 4.5GB one. I want to do a plan change now, instead...

Changing Plan Mid-Cycle

I have a question that might already be answered, but here it goes anyway... I've ran out of data, and want to change my plan to the $40 for 4.5GB one. I want to do a plan change now, instead of waiting until my renewal date of October 8th.Here's the...

Account

I'm still waiting to speak to someone about account password help. I tried it on my own with no success.

Yesterday I activated my sim still don't have any phone signal I was given a phone no also which I

I tried to register my phone no and was told to enter 6 digit pin from text message but haven't received any text very frustrated

Need a referral code

I need a referral number , please inbox

Call forwarding - left my phone at home

Hi,I left my phone at home. Just wondering if there is any way that I can forward my calls to my office phone remotely. Thanks in advance.

Top up card bought from Shoppers Drug Mart

Bought a top-up card over the weekend @ Shoppers Drug Mart, paid at the cashier and get a voucher with PIN printed on it. Activated account last night (Sunday) , get a new phone number first and then transfer my old phone number over. Old phone numbe...

porting number

need moderator!!!!!!!@CS_Agent

Counting # of texts (WhatsApp)

Hi all, I recently signed my daughters up for the 50 text/ 50 minutes plan. After a couple of weeks, my daughter got a message that she had used up her 50 texts. She told me she didn't think she had, so we counted the texts on her profile and it sho...

moderators

@CS_Agent anyone out there?

I have no service. Can't call text or browse the internet.

What's the problem I tried my sim in another phone still nothing so it's not my phone it's PM's service. I was so pleased the first few months but this last 6 days have been pure ______ . First my plan wouldn't activate. Finally got that working and ...

moderators

@CS_Agent im trying to get a hold of one of you yo help me with my busness line thats hasnt worked for 5 days now i have sent privant messages to you and members of your team and not a single message back..... please get back to me

Resolved! Plan has expired and I cannot change plan to a cheaper one

Hi Can someone please help me understand how to get in touch with the @CS_Agent. I'm under the impression I need their help to change my current plan to a new plan as i've let it go past the due date. I have money to top up to a cheaper 90 day plan...

Resolved! PUK code

I'm an Italian student, yesterday I activated the sim card in-store, but the PIN you gave me didn't work (I received two PIN in two different messages and they both don't work), now i need the PUK code but i don't have it and i don't even have my pho...

porting number

i started the porting my number from bell to public but there was a problem now bell is telling to to cancel port request and then start it over. how can i cancel a port request please help?

Resolved! What is the length of time to allow for an AD-on to work before reporting an issue?

I have successfully added the *8.00 US roaming Ad-On to my number. It shows up under my Ad-Ons. I have reset my phone. Still unable to dial a USA number from Canada....... Please advise. N

Wow Mobile @ Sherway Garden Mall

I signed up for PM yesterday and took advantage of the weekend promotion of the free sim, free activation and one month charge ($40) waived. I visited the Wow mobile counter at Sherway Garden Mall with limited time on hand and knowing what exactly I ...

Fizz beta

Anybody here applied/was selected to test Fizz or has more information about it than what is available online?

Problem with local calls - long Distance Add On needed?!

Hi, since a few days we receive the automated message that we can‘t complete the call since we don’t have a Long Distance Add on, although we only call local (Ontario) numbers. Our plan includes provincial wide calls and we haven‘t had an issue since...

Resolved! Need more data

Hi everyone, I have the 8gb a month plan for 50$. i need about 10g a month. i did an extra 1g for 30$. I was wondering if i could just reset my plan because i rather pay 100$ for 16gb of data instead of 60-90$ extra for just 2-3gb of data. Thanks