Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm wondering if there is a way to suggest a new plan. Right now, I have the cheapest plan (15$ for 100 min talk, unlimited text and 250mb) and I would like to upgrade to a plan having unlimited talk.I obviously looked at the next plan (25$ for unlim...
Hi, so my plan expired yesterday, February 27, 2020, and I immediately added the amount needed. However, I have attempted to reactivate my plan several times, no payment is needed on my behalf, and yet the plan is not activating. Every-time I go to m...
I have learned via a couple previous threads that "unconditional" call forwarding will stop working once a Public Mobile SIM registers on a USA network without an active roaming add-on, and will persist until it registers again on the Public Mobile n...
I paid my bill on Feb 22 but then yesterday I got a text message saying my bill is due March 1. In my account it says it's not due until March 22 again. why would I be getting this text? I have my number as the alternate number for my wife but her bi...
Public Mobile should be made aware that my phone did not create an APN when I subscribed to the $25 plan yesterday. Luckily I also subscribed on my wife's phone which did set itself up properly. I was able to copy her APN details into mine which now ...
we switched 3 phoned from telus to PM yesterday. of course the last phone gave us issues. sim card would not recognise during registration (told us to try different browser) we switched from chrome to safari (safari would not recognise our alterna...
Hi,I received the message welcome to Public Mobile, but my phone is not working. I tried to insert SIM a few times and to reboot the phone.I can not send or recive texts, talk or data is not working.
Public Mobile should be renamed Public Ripoff!. Two months and still cannot receive calls or text. Telus ignores me and moderators cannot get hold of me . Yet Public text me monthly reminders. Biggest run-around ever. Ready to jump ship as everyone i...
I've been getting a ton of spam voicemails from 604-670-2388. The calls go automatically to voicemail so I only see the voicemail notification pop up. It never rings. Perhaps this is because I have the number on my blocked list, but I would rather be...
My iPhone 6 started saying "searching" and cannot connect to the Public Mobile Network. I tried my SIM card in a different device and it works fine. Nothing happened to my phone and I did not change my phone, I don't know what caused the problem or ...
I just created an account with Public Mobile and requested to port my number from Virgin. I was informed the port failed due to the account being suspended. I called Virgin to reactivate the account so it should be good now. How do I inform Public ...
Hi, so my account says my renewal date is March 4. I believe that's correct since my last renewal was February 4. But i just got a text message from PM saying my renewal date is March 1. What gives?
My first due date was February 23. I am on auto-pay. I received a payment reminder and my payment came out fine.However, I received a number of texts, the same text but with a different due date. Most recently today, reminding me of my upcoming payme...
My dad uses the phone and he doesn't text (SMS), yet every day his usage shows 6-8 outgoing texts from his number to Destination # 7723. Does anyone know what that is and how to stop it?
hi, i need help. I reset my password and it says "Sorry, your login attempt failed. Please try again".I reset my password a couple more time and I still got the same message. I then waited an hour and tried again and it says the same thing. Now I can...
