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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone is not working!!!!! It will not receive texts or calls

Resolved! Skype

HelloI am new to the community. I just changed my phone provider to Public MobileI use Skype a lot to communicate with my friends. If I use Skype to call my friends from my phone (with my home Wi Fi), I assume it is not counted under "100 minutes Can...

Resolved! Is it possible to have one email for multiple accounts/plans

Hello,I'm wondering if I can use one email/password to link multiple plans that I want to setup for my family members. I don't want to try and create multiple emails address for each member. Is there a way to link them all together?

Resolved! IF CAN'T FIND MODEL OF PHONE WHEN GET START

HOW CAN ONE KNOW IF IT'S COMPATIBLE WITH PUBLIC MOBILE. MINE IS A HUAWEI K11

Voicemail not working

Anytime I enter voicemail now it asks for pin then asks me to press 1 to get a temporary password. After doing that it just keeps repeating the same thing over again. Is this happening to anyone else? I have tried force resetting it from my account i...

Resolved! When to buy a SIM card and change phone number when moving to live in a different province?

Hello. Do you think that my following steps would work well?Buy a new unlocked cell phone and a Public Mobile SIM card and plan in Alberta in the beginning of August 2019. I'm not sure yet which plan I'll choose, but I'll likely choose the $10, $15, ...

Resolved! Calls and Texts are not going through

My plan expired on June 29th and on July 1st I changed my plan to have the same features (unnlimited international text and provincial talk) and it immediately took affect, but now 2 days later my calls and texts are not going through and I cannot re...

Resolved! Service provider name on phone

My husband and I both moved to Public Mobile today. We were activated shortly. My phone is showing Public Mobile as provider however my husband's phone is still showing the old provider's name even though both the sim cards were switched out. Is th...

Resolved! Data

Is your data option unlimited? Or locked in so that you don’t go over your usage?

My phone disconnects after less than 1 minute of talking

Hello All, Any reason to why my phone disconnects with each call? Only get 30 secs of conversation in, then it dropped. Doesn't matter where or when. I check my plan, I am completly paid up and have province wide calling as part of my plan.... Please...

Resolved! switched today and nothing works

i switched today and nothing works, i put my old sim card in to see if my previous service works and it no longer does. no incoming, no outgoing, no data, no service at all.

Resolved! Data only plan

Hello,I have a friend who is visiting Canada for 40 days, she needs only data. Can she buy a SIM card and just sign up for the $30 data only plan? She will have no phone number, is that correct?

Not receiving calls

Hi,Just join Public Mobile 3 hours ago activate my sim and account, I was with pay as you go plan (no contract) with other carrier and now i can make call but not receving any call. I receive a text massage about to complete your requst to move to PM...

Bluetooth car speakerphone

Anybody have experience with handsfree car speakerphone? I have an older Motorola model which was alright but I believe newer models are far superior in terms of sound quality, connectivity, etc.

Resolved! Data

Will my data shut off once I have reached my limit ???

Voicemail mailbox number

I have ported my home number to my public mobile account (already with public mobile with another number, but cancelled home phone and ported over that number to public mobile), and somehow the voicemail doesn't work any longer. I have resetted my vm...

Resolved! “Don’t have an active Plan on your account”

I have auto pay. No problems until now. I can’t make any calls, it just says “sorry we cannot complete your call because you Don’t have an active Plan on your account”.i just re-entered my credit card details and my payment history says I am all pa...

My phone service was suspended on autopay. Credit card is good. Why no service.

My phone does not work bu I am on autopay and the credit card is working.I changed credit card to make a payment and it is not accepting as it says there are sufficient funds so no deduction from card.Please straighten this problem out.thank you

iPhone account

Cannot log into my account information.I will not renew my account information if there is no people to consult with and will move to Lucky Mobile xxxxxxxxxxxxxxx@xxxxxxxx Edited by SD08 to remove e-mail address

Resolved! Porting number to existing PM SIM card and balance $

Hi I have a PM sim (active) with a significant amount of balance dollars in it. I would like to port a number from Chatr (an alternate number I have) to this PM SIM. I understand that this is possible throught self serve. I have two questions1) Will ...

Locked out

I have been at this for now six days locked out of my account. I am getting relplys from mod team every two days. I have done everything asked. Private mode, cleared data and cache. Have tried multiple devices to no avail. Mod team has reset password...

accompte verrouiller

besoin daide pour acceder a mon compte qui est verrouiller merci

DURATION OF AD-ONS

How long does Ad-on takes if not exhausted?

aactivation

haviing trouble activating my sim with old number

Resolved! Community Rewards

Just wondering when the community rewards are given every month? Is it the same date for everyone or is it depending on your billing cycle date? Thanks!

Still no plan for Europe? Anything in the future?

Come on guys, that can´t be true that there are requests since forever to add a plan for Europe roaming. It is 2019. Is there any other mobile provider having no roaming in Europe or Asia or so many other parts of the world? An additional question: I...

phone randomly goes into no service

My phone randomly goes into no service at home. It started 2 days ago I have used it at home since I started with public mobile about 6 months ago .If I re start my phone it goes back to normal.

problems

i have problem i can call and send masseges but no one can call me or text me how can i solve that? and what is the problem?

Plan

I’m confused why my plan cost almost 60$ this month?and now it’s saying that I can’t make calls I didn’t have the right add on but i picked the same plan as every other time!

Resolved! Activation interrupted, now selected number is not available

I was interrupted while I was trying to activate my SIM card. I had selected a number I quite like. Now when I start the activation process again and try to select that number it says it is not available. Suspecting the number might be in limbo becau...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

My phone is not working!!!!! It will not receive texts or calls

Resolved! Skype

Resolved! Is it possible to have one email for multiple accounts/plans

Resolved! IF CAN'T FIND MODEL OF PHONE WHEN GET START

Voicemail not working

Resolved! When to buy a SIM card and change phone number when moving to live in a different province?

Resolved! Calls and Texts are not going through

Resolved! Service provider name on phone

Resolved! Data

My phone disconnects after less than 1 minute of talking

Resolved! switched today and nothing works

Resolved! Data only plan

Not receiving calls

Bluetooth car speakerphone

Resolved! Data

Voicemail mailbox number

Resolved! “Don’t have an active Plan on your account”

My phone service was suspended on autopay. Credit card is good. Why no service.

iPhone account

Resolved! Porting number to existing PM SIM card and balance $

Locked out

accompte verrouiller

DURATION OF AD-ONS

aactivation

Resolved! Community Rewards

Still no plan for Europe? Anything in the future?

phone randomly goes into no service

problems

Plan

Resolved! Activation interrupted, now selected number is not available

Difficulty navigating Public Mobile Support.

I can't receive calls nor make any calls.

International phones sold online

Xiaomi Note 10S voice not working on roaming USA

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