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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 90 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3168 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31627 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43580 Views
  • 182 replies
  • 30 Bravos

Account disabled sim not valid

 Pls help. Account was disabled cause was out of the country for several months. Trying to reactivate sim by registering new account but says sim # not valid @CS_Agent 

Chrismcleod by Great Neighbour / Super Voisin
  • 850 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to Create Self Service Account

Hello @CS_Agent,I signed up for public mobile yesterday and ported my number over.  Whenever I try to create my self service account it tells me that the number is invalid or I've already created an account.  I haven't already created my account but ...

darkstar107 by Good Citizen / Bon Citoyen
  • 1441 Views
  • 8 replies
  • 0 Bravos

Resolved! Debit Card Fraud - missed a payment

Good Morning, I had debit card fraud this summer (BMO) and was issued a temporary debit card which is my autopay for PM. This week I received my permanent replacement and activated it yesterday. I didn't remember it was the card for PM autopay. So I ...

Belivo by Good Citizen / Bon Citoyen
  • 1229 Views
  • 2 replies
  • 1 Bravos

Resolved! Kudos to the Walmart Richmond, BC staff

Just want to share really great CUSTOMER SERVICE from the staff in the Entertainment section at Walmart, Richmond. After speaking with my brother, who is a current Public Mobile User for the past year, I decided to change my service from Rogers (15+y...

Sarlye by Great Citizen / Super Citoyen
  • 1671 Views
  • 5 replies
  • 9 Bravos

Resolved! Change Username

Anyone know how I can change my username? Thanks

No data and can no longer set APN

Switched my wife from Koodo to Public Mobile. Waited 7 full days for the port to go through. Her phone runs Android 8.1. Now on the 8th day since changing carriers we finally have some services. But no data. I paid for LTE service. In fact, since put...

Happenis by Good Citizen / Bon Citoyen
  • 4423 Views
  • 35 replies
  • 0 Bravos

Switching to Koodo from PM - Beware

I recently received an off from Koodo to switch my $40 4.5G Public Mobile plan to a $40 - 8GB plan, plus $180 in bill credits. Given that I would get twice the data and essentially a new phone, I thought, why not. Both are technically Telus, and I've...

dvolsche by Great Neighbour / Super Voisin
  • 2338 Views
  • 11 replies
  • 0 Bravos

New User Today: Text (SMS) messages not working

Phone: Samsung J120WI received my SIM card today and began installation and I immediately received a txt message saying P.M. was having a problem "processing your request to move".I updated my APN settings as per P.MI can dial out. WiFi is working fi...

Greg45 by Great Citizen / Super Citoyen
  • 1165 Views
  • 8 replies
  • 1 Bravos

Resolved! No more data after a few days as new customer

Hello,I am a new customer.After a few days of use, I am now shut off from the data service.Could you please explain?Many thanks.Martin

ujagara by Great Neighbour / Super Voisin
  • 2159 Views
  • 10 replies
  • 0 Bravos

Trouble with Port In (From Freedom

Hello, I am trying to port-in a few lines that my family has with Freedom. I first tried to get my mother's number in.  Everything looked good (I provided the account name, number, pin, and phone number) on the registration page.  Low and behold.... ...

tiandao by Good Citizen / Bon Citoyen
  • 1464 Views
  • 6 replies
  • 0 Bravos

Resolved! Data not working on 3 different devices.

I bought a SIM card for my iPad 5th generation with 250 MB data only for 20 CAD per month. It is neither working on the iPad nor on an iPhone 4 nor on Samsung galaxy S3. Please advice.

Hanopiano by Great Neighbour / Super Voisin
  • 1094 Views
  • 3 replies
  • 0 Bravos

SMS from Instagram

I ported my landline to Public Mobile last week. Everything works fine except I can't get the SMS verification from Instagram. It has worked on other sites like Facebook and Google. I found an older thread here that says Twitter SMS verification won'...

ariesrising by Good Citizen / Bon Citoyen
  • 623 Views
  • 2 replies
  • 0 Bravos

LTE

Public mobile can we get a price drop on the LTE plans as your doing it on the 3g speed.

Salvo by Good Citizen / Bon Citoyen
  • 1944 Views
  • 15 replies
  • 0 Bravos

Trying to port over TWO phone numbers and failing

Hi All, I am currently in the process of trying to port over two numbers from Rogers and not having any luck at all. The first one I tried to port didn't go because I entered the wrong account number so understandbily I am waiting for a response back...

joeboutilier by Good Citizen / Bon Citoyen
  • 1639 Views
  • 11 replies
  • 0 Bravos

My account is locked.

Hi there,I will need to reset my account and change my password.How do i go about doing this?My previous attempts of changing my password would not work. It would say the link had timed out.Regards,Russ

rusty_5620 by Great Neighbour / Super Voisin
  • 403 Views
  • 1 replies
  • 0 Bravos

Moderator Response time

Question.what's the typical wait time to get feed back on an issue?I've been waiting +7 hrs and no response / feed back to my queries.  

ike by Good Citizen / Bon Citoyen
  • 1727 Views
  • 11 replies
  • 0 Bravos

Resolved! account stuck

I do not wish for my email address and phone number to be revealed on this forum. The situation is that my porting is stuck, from Freedom to Public. I cannot create/recreate an account because it says the phone number is already in use in another acc...

helpneededkw by Great Neighbour / Super Voisin
  • 1640 Views
  • 4 replies
  • 0 Bravos

For the community: can referral be a KeyID instead of phone number

For the Mods, Is it possible to update the referral process to a PublicMobile Personal-KeyID # (unique to each user)? Rather than phone number?  I have banked with Tangerine (formerly ING Direct Canada), and their referral program is an OrangeKey# to...

aqrph by Great Neighbour / Super Voisin
  • 1109 Views
  • 4 replies
  • 2 Bravos

Resolved! Port-in failed. No service at all since last Friday

(I used the chat bot and it says moderators "will most likely respond to your support related questions in under a few hours!", but I've been waiting since Saturday.) I bought a SIM card and activated a new line last Friday, August 31.Seeing that cal...

parrotfive by Good Citizen / Bon Citoyen
  • 2067 Views
  • 10 replies
  • 0 Bravos

moving a plan from one phone/sim to another?

If I purchase one of the plans for my daughter right now, can I move that exact same plan a new SIM in 9 months (when my contract with Telus ends?) I'd like to take advantage of the great plans right now, but it's more then my daughter needs, and I'v...

LNH by Good Citizen / Bon Citoyen
  • 594 Views
  • 3 replies
  • 0 Bravos

Resolved! Interrupted web session invalidated my new SIM card

Hi there, while I was setting up a new account and SIM card for a friend the web session was interrupted. Now I have tried the form again, but the SIM number is said be invalid now.  I was hoping to have this done soon in order to obtain the special ...

joedf by Good Citizen / Bon Citoyen
  • 860 Views
  • 5 replies
  • 0 Bravos

Account suspension and top up

Tried to change plan, topped up with 10 online. The balance is there but the account remains suspended with previous plan balance still pending. Horrible experience with Public mobile so Far

Bravekhan by Great Neighbour / Super Voisin
  • 555 Views
  • 2 replies
  • 0 Bravos

Resolved! Data connection

I'm connected but says no internet - I checked my status I still have over 840 some mbs left on my 2 gig data plan ..only used 1234mb what gives? 

Penndroid by Good Citizen / Bon Citoyen
  • 1558 Views
  • 6 replies
  • 0 Bravos
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