[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Data usage
Hi everyone,I didn't get the 1 GB of data this month, My bill cycle starts on the 21 of each month. I checked my Snapchat once and after that couldn't access my data. When I check the overview page I don't see any data left. This happened to me last ...
Auto pay
I have auto pay and it's comes out today! But my phone it disconnected!!!! Help!!!!
Resolved! Voice mail
Bonjour, i just transfert from kooko to public mobile and i don't have my voice mail anymore.
Resolved! earning rewards
could someone tell me the best/quickest/easiest way to earn rewards? im new herethanks, in advance
my 1G data add on is missing
Hi, anyone notice their free holiday 1G data add on is missing, how can I get it back? thanks
Resolved! Going to states for 20 days
Going to us for 20 days. Leaving in 4 days. Should I change my plan to 50$ for month or should I do add on If I do add it's 10 days can I get another add on 10 days while I'm there ?
Resolved! Do US roaming minutes count against normal plan minutes
With US roaming plan for talk $8/10 days, do the minutes I talk while roaming count against my plan minutes?
Web page will not accept my next month payment
My plan payment date is Feb25,2020 that's tomorrow. I can not top up my account on website. Error message blames Bank account when I try to give them money. There is enough funds in bank account to cover billing. There is red lettering stating Accoun...
Voicemail unavailable
Since switching to public mobile, with a plan that includes voicemail, every time I try to call it says voicemail unavailable. using an Iphone 6, same phone I had with different carrier previously and it always worked. Is there something on the phone...
Please help me locked out of email accoubt
I'm trying to pay my phone and when I try to click forgot password and enter my email it tells me to seek help on public mobile help Email me [email protected] Thank you.. I've been without a phone for over a week this sucks
Self Serve Email Address
I lost my phone so I got another one but I can't remember my email address that I registered with Public to change my SIM card.
SIM card shipment
Hello, I have ordered a SIM card online about 12 days ago; the adress for the shipment is located in Quebec. The estimated delivery time was between 3 and 7 bizness days, as indicated on the invoice. I was wondering if there were any inconvinience ab...
Resolved! Cannot receive calls, outgoing calls work, incoming/outgoing texts work
I closed an account at Bell, and was able to port my old number to my new phone/account with Public Mobile. All is well except that when folks try to call my number they get a 'number is not in service.' I've chatted with Simon and tried to open a ti...
Payment using a voucher
I'm trying to pay my phone bill using a voucher but when I'm trying to put the 12 digit code it doesn't get through...here is the 12 digit code..xxxxxxxxxxxxxxxx...can you guys answer right away coz my payment is due tomorrow edited by computergeek54...
Resolved! Service in US after add on
24 hrs ago I added unlimited text, call and 250mb of data to my plan. However still all text sent to a US number does not get delivered. My phone is showing T-Mobile and I did reboot my phone
Need to swap sim on newly activation
Hi Moderators, I just got my new connection today of $40 plan and it says No Sim. The dealer said the SIM card might be damaged and you need to contact Community Moderators to swap the sim. I got the SIM card. Here are the details.phone number is my ...
Large Texts not being sent
HI, everything works good(calls and short texts). But none of my Longer texts (more than 160 characters ) are being sent. I get the message "Sending...", and then after quite a while i get an error saying text not sent. Thanks in advance
Public Mobile Thanks for payment messages. New?
I recently paid for my 2nd cycle renewal I got the 611 3 day before payment due notification and to my pleasant surprise, I then got a 611 thank you message for payment. Is this new?
“One or more media attachments were removed“
I get this message 'One or more media attachments were removed' after trying to download a picture in Messaging. Anyone know why?
Resolved! Extra charge
Hi, im being charged $10 a month extra every month. Can someone help me pls? i see 2 transactions different dates on my credit card. $10 (I don't know what this is) and $20 (for my plan) thank you
account suspended without reason!!!!
hi this morning wake up without phone line, i check my credit card evething is fine ... but my account is suspended!!!! i try swap credit card not working too... no service ... lose 1 day work tty contact customer service at shopping mail they said ...
Resolved! I GOT THE ANSWER THANKS YALL PLS STOP REPLYING
My plan wasn't meant to reset until March 3, but I've come very close to being out of data so paid today. Will my payment reset my data?
Service Suspended
Zero balance Account paid140 credit Service suspended this morning????????
if my cell was lost or stolen
after losing my cell i had to lose my phone number also , i just paid my mouthly plan of 35$ it was olny days since i paid it and had to call in stolen and by doing so i may lose that 35$ on top of everythinhg else. wish i could in someway call forwa...
Resolved! US Roaming Talk & Text add-on does not show in user profile overview
I just bought the US Roaming TalkText bundle ($15) for my wifeI also bought the TalkTextData bundle ($20) for myself. She has no indication that it has been bought, I show US Roaming Data 0/250MB used. No indication of TalkText. Yes - I added funds ...
Resolved! Why does PM data and internet browsing work without logging in?
My dad's with Freedom, and has to log into his account to use data, this allows him to send/receive mms messages with data enabled and still protects his data. Here at PM , once set up properly, and when data is enabled it works. So, to preserve our ...
Getting an account started
I have set up my account no problem. My wife also got a sim card and activated her phoneat the same time. She has been trying to set up her account and under step 1 it does not want to accept the code supplied by Public. We have tried with 3 differen...
Resolved! Unable to make calls and text
Last Friday I turned off my LG G5 phone, in that time I was able to make calls and send text even in the basement. The next day I turned it on and I lost connection to the network. I'm unable to make calls and send text. I shut off the phone sever...
Resolved! Looking for a second line ... CHEAP
My wife and I both have PM accounts and are very happy with them. I now have a need to activate a 3rd iPhone I have here, for the sole purpose of us having a phone for babysitters to use, on the rare occasion we have one looking after our daughter. L...
