I ported successfully from Koodo!!!

[wdpm94]

Just want to post
a good news story in this community. I followed the guidelines posted below and within 15 mins the entire process was done. SO happy. This is a great community. 

Just want to tell folks that if you follow the instructions posted in this community, i'd say about 90% of the time you won't have a problem. hope this helps. 

Thanks Public Mobile 

[shizhengj]

Any one was able to port the koodo prepaid nubmer using the self service? I following all the steps but I always got the error "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.“ under phone number change. As far as I know koodo prepaid number may need moderators involved to be ported.

[ulovebass]

if you follow the process here, it won't take more than 10min.
I'm happy to hop on this plan. reception and lte speed are good enough for me! 🙂

[Rockdaddy22]

Love people who can read and actually take the time to read 🙂

[xCameron94x]

but i agree with the solution that was listed above. 

I used a temporary number at the beginning

I did not use the same email i had for my koodo account (after i ported my number over I changed it)

I did not put any dashes in my phone number or my account number ( my account number never had any dashes)

I clicked the I am authroized box

I left all of the other fields blank (IMEI and such) but I did put in an alternate phone number.

I also typed my name the way it appears on my Koodo self-serve online 

When i clicked submit i automaticaly received an email from koodo saying that I ported over. I reboot my phone and I was up and running!

[xCameron94x]

my koodo number was postpaid, but I was on a month to month plan because my phone was unlocked so I had no tab balance 

[shizhengj]

Was it a koodo prepaid number you ported? I am still having trouble porting my koodo prepaid number.

[xCameron94x]

i followed these steps yesterday and it worked perfectly! I was ported almost instantly! I hope everyone coming from Koodo/Telus sees this 

[wdpm94]

these were the guildelines for anyone porting from koodo:

- do not use the same email address for Kood and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your Koodo account number; it is always the best item for any port-in request

- do not make any errors in the Authourized User; this must be exactly as it appears on your Koodo bill

- do not use the person's Koodo number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your Koodo number (courtesy imm1304)

** one more point to note, I didn't have data but I had to set it up in my APN settings.