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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

12 GB / 90 days Promo - still no extra 6 GB after 72 hours of activation?

Hello, I took advantage of the current promo offered to Freedom Mobile customers and ported my number over to Public Mobile 3 days ago. I still haven't received the 12 GB / 90 days on my account and it has been more than 72 hours (the promo says the ...

Resolved! Looks like Rogers in game to 50$ 4gb plan

Rogers is offering 50 for 4gb unlimited Canada wide minutes and text. Caller ID and small voicemail storage. Also comes with roam like home.

Roaming problem in US

Hello I recently purchased US roaming add-ons (bundle and data) and confirmed that I have the add-ons in my account page and from 611 calling. I'm currently in US and I can't use any of the networks available in San Francisco (AT&T, T-Mobile or Veriz...

Prorated refund for porting out?

Let me start by saying I don't have any plans to leave PM, but I always considered the 90-day plans to be a disadvantage for us, because they might make it hard to leave. I'm just wondering if someone was to port out from PM when they are 10 days int...

Resolved! Need to change E-Mail associated with Self Serve Account to access account

I forgot my password to my self serve account and I'm trying to reset my password to access my account. I am not receiving the forgot my password e-mail and I believe it's because when initially registering for my self serve account, I put in the wr...

Resolved! Porting problem - no incoming calls

@Shazia_K I have sent you a private message about my daughters phone- the number port is incomplete, she cannot receive any calls. Please look into this as soon as possible. Thanks.

Happy Canada 150!

A day early, but Happy Canada Day (or Dominion Day as we used to call it) everyone! What is everyone doing to celebrate the best country in the world? What is Public Mobile doing to celebrate (hint*hint*nudge*nudge).

Change plan

I am 2.5 weeks new new public mobility. I just realized that I chose the wrong plan and would like to upgrade to a new plan(more expensive one). Is there a way to change the plan now and don't lose the original 90 days payment?

Resolved! I was question

Im trying to call my old carrir koodo mobile to talk about my bill how do i get a hold of them if everytime i call the koodo 1800 it says welcome ro public mobile im staying with public mobile i just need to talk to a person from koodo about my previ...

Password Reset

Hello, I forgot my password to my public mobile account. However, when i try to reset my password and clck the email public mobile sent me after. I always get a screen saying: Sorry, this page has a time limit which has expired. Please re-enter the o...

Resolved! Forgot to add text

I just signed up for a 90 day plan and forgot to add unlimited global text. Can someone help with how to add this to my current plan?

Resolved! Going to Europe...

I know there's no PM-Europe roaming plans and I have a KnowRoaming sim ready to go so I should be covered there. My questions are these: I have a Fongo account (needed it when I was with Freedom), when I leave on my trip I should forward ALL calls t...

Resolved! Freedom Mobile to Public Mobile promo plan

Hello beautiful people, So I took advantage of the Freedom Mobile promo to Public Mobile plan ($120/90 days, prov talk, global text, VM/CID, 6GB+6GB lte data). Everything worked out, the number was ported successfully. My issue is that there is no da...

Resolved! Why PM target FM customer only

Why PM target FM customer only, the rest of the people from other providers or current PM are not welcome the Promo offer ?

Invalid sim

Someone please help new customer trying to transfer from wind I had a problem setting up my account because it was stuck on the payment processing page. After it loaded, it said there was a problem setting up the account so I went ahead and redid it....

Sorry ,your login has been disabled

When trying to log in, the following error message comes up:"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance"

Resolved! How long should I wait for a reply from Mod

I was tring to activate a sim card and port number from freedom mobile. I was stuck at the the last step, credit card payment. I've tried more than 10 times and 6 different credit cards. None of them are working. every time I have to go to the begini...

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Resolved! Porting a number from PM to PM

I have two PM accounts, accounts A and B.I want to change number on Account B by porting a number over from Account A. This will close account A as intended.I spoke to a moderator but he/she said this is not possible as per policy.I am trying to do s...

Resolved! Freedom Mobile to Public Mobile - Duration of Offer?

Question: the plan says it's a 90 day plan. What happens after the 90 days? Is it $40/mo indefinitely after that? Or $120/3mo indefinitely? Or is it a different price entirely?

Resolved! Honor 8 Review

So I've had the Honor 8 for about a week now, and I'd just like to give my review on the device, if anyone is curious about Honor. The device itself is great. I find the 5.2 inch screen size to be the perfect size for me. Im trying to stay away from ...

I was wondering

I was wondering if. With the data plan can i sedn pictures through text or would it charge me. For sending a picture please let me. Know thank you

Bye bye koodo

Resolved! PUK Need Urgently

Hi, I already pmd the moderators but im hoping this can get some visibility from them. I just switched from freedom and I put the sim card in my phone. It asked for a pin (which I incorrectly put 3 times) and now it's asking for a PUK code. I need my...

Resolved! Updated payment info on AutoPay due date, will the payment go through as usual?

I had to change my payment info last minute, the payment info used before is no longer active and I only remembered to change it today, which fall on my autopay due date. Since I've changed the payment info on the same day, will the payment still go ...

Resolved! Understanding payment History

Hi I am new at Public Mobile. Can someone please help me understand the payment history details? I subscribed to 90 days/6GB promo and I just ported and activated my sim today. When I signed in and checked the payment history, there are so many charg...

US Roaming

Hi gang, My father is currently in the US, I logged into his account and purchased the US Talk 10 day 7 days ago and thing were working fine, until he realized he needed text and was staying a little longer, so I went into his account yesterday and p...

Resolved! Having signal issues

I live in Niagara Falls Ontario I was a Koodo customer I switched over to public mobile everything seems to be working but my signal only has one bar and I Port everything over I can make calls I can text but when I turn on my data sometimes it won't...

Resolved! How do I use an iphone 4 with public mobile

I am having trouble using my iphone4 with my new public mobile sim card. I have plugged it into another phone and it is working fine, I just can't get it to work on this phone.

Plan Not Working

Hello, I just activated my SIM card recently. I plugged in my SIM card after activation and tried to call someone. A message played back saying "talk is not included in your current plan". I have paid $120 for first 90 days. My current plan on the we...

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