Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Everyone, Been a PM customer for a while, good experience and my son decided to switch over as well. I've decided to go the the same agent that set me up last time. I don't recall paying more than $10 for the SIM card (and account setup) at that t...
message"PUK"exhausted -you have exhausted all attempts to unlock your SIM.What do we do now?!?!?
I just activated my Public Mobile SIM yesterday and tried to transfer my cell number to the new SIM. I got a text from Public Mobile saying that I need to go to the website and click on "Contact Us" to complete the activation. But there is no "Contac...
Hello, My previously unlocked iPhone5 has been locked to PM and I am unable to use my other SIM card (traveling abroad). Can you please re-unlock my phone?
I’m thinking I know the answer but it’s always best to ask anyways...currently myself and hubby are TELUS customers. Both of us have a phone one year into the 2 year contract. I suppose if we want to use Public Mobile, even though it’s a subsidiary o...
I don't know what constitutes data - what can I do with the bonus1 GB of data you've given me?
611 (or *611)"Welcome to Public Mobile, here's your PIN""Free Message: Please call *611 from your mobile device for assistance""You have 10 minutes left in your plan""You have used up 75% of your Data""You have used up 95% of your Data""Your payment ...
Hello I am thinking of giving pm a try but first acouple of preliminary questions:My wife is going to the u.s. for a 7 day visit and i was considering buying a sim putting her on a plan and adding a 10 day roaming add on. Although i am reasonably sav...
When I try to activate the sim card, it says that the number is invalid. I have typed it correctly.
Bonjour,l'activation de ma carte Sim est bloquée,je n'ai pas accès à mon Compte Public Mobil
Hey, I'm pretty new to the cell phone world so please be gentle. I am unclear about the concept of roaming and long distance. Suppose that my "home location" is in City A and I travel to City B (which is normally a long distance call from City A.) I...
I added $20 to my account from my credit card on file and tried to purchase the 10 day talk and text option. I did not receive confirmation and the $20 is still in my account. What is happening?!!
Hi,I purchase 400min international but I can’t Call?
Hello beautiful people , Just want to know if I purchase a U.S. Roaming add-on will it automatically take the place of my regular data? So would I keep my regular data option on or off for it to work? I've never purchased U.S. Roaming or data abroad ...
I currently returned to Canada from the US and I'm unable to receive text messages. Any suggestions? Thanks,Lorne
Can I add another cell phone to my account or do I have to make a seperate account for each phone ?
Has anyone actually used the Samsung A50 with Public Mobile? I see some people suggesting it should be fine but I just bought it and might return it to the store to get one listed on the site to be safe.
Tried adding +1 to the number, but call still doesn't go through. Need help. Thanks.
Today, during a fairly lengthy phone call, I was worried about my minutes so I went on-line and purchased another 500 minutes. As far as I can tell, this Add-On has still not shown up on my account after about 5 hours. How long does it normally take ...
Hi guys/ mods, Good afternoon. I recently bought a public mobile SIM card. I am able to place call with my number, but when someone calls me , it goes to another number which has the same number. I’m confused. Can someone please help me? RegardsSha...
Hi Community, I have a $111 for 90 days plan, and usually, I would have to pay around $100 each month due to the rewards I have on my account. This time, I noticed that my Payment for Next Cycle value is quite high and I also have some available fund...
Hi, I got an international add-on for 10 days for $20 which did not work even on 1 single day. I tried calling a US number from Canada and also tried calling and using the data from the US but to no luck. Please advise on how I can take actions on th...
Hi.I bought a "instant top-up" in a store on Friday afternoon (I have the ticket) and still today (Sunday) I have not seen the balance increase. I think that it is not normal. What I can do?Thanks.
I started my plan a couple days ago and I can make phone calls and do imessage but i can't go on the internet or use other apps that use data.I have a Japanese iphone SE.
I am on a 50-minute plan and I had no minutes left. I topped-up my account, the balance is now 15$, but I still cannot place or receive calls. I tried to send a ticket but SIMon is so useless I could not even describe the problem - it just said "we h...
My old service with Virgin mobile was absolute garbage, so I switched to public mobile for a cheaper plan (with more data!!) and now I don’t received incoming calls. WTF.
Morning guys,I have a problem on Register credit card for AutoPayment, no matter which card i register(RBC or CapitalOne)It shows me: I called those banks already, they are OK .Can anyone help me ?
I opened an account with PM last on Sept 13. In the process of porting a landline but want a new cell phone number instead because I am unable to use my cell phone to make or receive calls. Is this possible and how is it done ? thanks very much, ap...
