unable to make or receive calls

[lxd7777]

unable to make calls or receive calls for more than a week, it's weird: there're several calls in the call history list after the issue.

but able to send/receive text message.

is something wrong with the phone or there's something wrong with the plan. 

Could somebody help me please.

[PJC]

Have you tried restarting your phone?

[mimmo]

Do you have another phone you can trie the sim in? That will isolate phone vs account issues.

Also what does your account page (status and plan ) say?

[lxd7777]

it's a new contract and it's been used for about month without problem.

[NDesai]

If you ported your number from another carrier, it seems like it did not properly go through. In any case, you will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)