Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Lab Concoction and Implementation

I wonder, when will the wonderful list of goodies be ready, for prime time? Very anxious, and looking forward to seeing the roast beef of them all, in functionality, mmmmmm, yes, roaming with a side of mashed add-ons, data gauge to pour on that add-o...

Resolved! S4 mini gt-i9192 works?

Hi! S4 mini gt-i9192 works? Unlocked. Dual sim. Bought in brazil.I went on http://www.willmyphonework.net and shows that only 3G is ok.Thanks!!!

Auto reply

I've been reading this community forum for some time and for most of the problems that crop up, the same response is given in 90% of the time. "go to the contact us link and email Public Mobile " It would be a lot easier if for every post that has t...

Resolved! New Voicemail System Upgrade?

Anybody else curious about what this new Voicemail update entails? I'm surprised there aren't more posts about it in the community. Anyone else getting an error when they tried to export their Voicemail today? This is the link by the way: HTTP://voic...

Resolved! Deactivation

Hey ALL, How long my number will stay without topping up my account? The reason why I'm asking this is because I'm going away for 2 months and won't need my line abroad. Please advice

LG G3 D852G Experience on Public Mobile

Hello. I would like to post my experiences on Public Mobile with my LG G3 D852G. If you are not aware, the LG G3 comes in several different models. The most common model used on Rogers/Bell/Telus is the D852 model. The one for used on Videotron is th...

UNLOCKED BlackBerry Z10 STL100-3

May be this question asked beforeBut for my satisfication I want to ask this question againPlease confirm me that UNLOCKED BlackBerry Z10 STL100-3is compatible with Public Mobile or notI just lost my cellphone and now want to renewmy plan with thi...

System maintenance?

Was trying to activate a new account for my father in law. Got to the end and it hung. Now it says system is down for maintenance. Anyone know when it will come back up?

Happy birthday, Luddite!

Hello,Being of a modest nature, @Luddite didn't want to have a fuss made over today, his birthday. I'm therefore taking the liberty to do so.HAPPY BIRTHDAY @Luddite!@Luddite will be here later on, after taking Geritol. Please wish him a happy birthda...

Telus just raised rates...

I just read that telus is raising rates by $5 for certain plans. Since public mobile is owned by Telus, does this mean that the price increase will trickle down to PM subscribers?

Resolved! "Photos" Button Broken When Creating a Post?

Hey all, I'm checking to see if anyone else is facing the same problem as me. For the last several days - maybe a week or so, I've been unable to post a picture as part of a post (whether in a new thread or a reply). When I click the "Photos" button ...

#14DaysOfGiveaways day 10

Has day 10 winner been posted of #14DaysOfGiveaways

Toll free call

I tried to place a call to 844 number from 514 area.I received the message that I don't hava an active long distance addon. I should not reqire one. Could you help me understand why this is happening?

Resolved! Could not activate cellular data network - you are not subscribed to a cellular data service

Hello Everyone, I am hoping to get some help with my account. I recently received my sim card, activated it yesterday after i have chosen a plan (canada wide talk, canada wide text and 1GB of data). i haven't really tested the data until today when i...

U.S. Moto G 3rd Gen 16GB

I've come to know that if there is ever a place to find quality support about Public Mobile or about any phone, then the community is the best place to come. My question this evening consits of the U.S. Moto G 3rd Gen. I guess you could call me...

Resolved! Can no longer place or receive calls

Hello, For the past four days, I have not been able to place or receive phone calls on my Public Mobile phone. I am signed up for the "Pick and Pay" service, a 90 day pass. According to the self serve, it will expire Feb 3, 2016. This plan includes:-...

Unable to make LOCAL Calls on Public Mobile. (Need LongDistance Addon)

This is a major issue, I am not able to make phone calls, and they don't even show as attempted on the usage history tab in "My Account" PS: I am on the Unlimited Provincial Talk Plan, and was stupid enough to pre-pay for 3 months... and I already ta...

Resolved! Twitter

Hello,I know that @Luddite shares the same opinion as I as to the possibility that Twitter may increase the current 140-character limit of a Tweet to 10,000.We so much look forward to read the equivalent of a 10-page term paper on weighty matters suc...

Sign into network

keep getting a message on my phone telling me to sign into network and just started to get this message as soon as I turned off the location gps and the reason I turned it off as the gps it was making my phone get hot and was draining the battery re...

Resolved! Unused Data carry over to next month

Does unused data get carried over and added to the balance of to next month. If not, it would be nice to carry it over becuase sometimes in a month you hardly use the data that is there in the plan, but in another month there may be a huge requiremen...

Switching the "Get Help" area to default to https

Hi All, Just a suggestion (and this may not be the correct area for this post, so I apologize) but I'd recommend setting up the "Get Help" email/contact form to use https instead of http. The reason I'm suggesting that is when I had problems porting...

Telus Prepaid Phones on sale this week

Moto E $80 and Alcatel Pixi 3 $60. I'm not an Android fan but these seem to be good prices.

Paid my account twice! Have , $100 credit but no service.

HelloI paid my account balance twice on Christmas day but still no service. When you go into payment history on my account it shows that I made 2 payments equalling a ,$100. Why isn't my service up and running yet???

Anyone wants to refer me?

Anyone wants to refer me? I am new customer and want to get a reward. If anyone wants to get a reward for refering me please let me know the phone number to pun on registration form.We will both benefit from that.Thank you

Season's greetings, Christmas, New Year's Eve, Christmas Eve

Hello,The best part of the season is remembering those who make the holidays meaningful.My wish is that all the love and happiness that this season can bring will follow you throughout the coming new year.Season's Greetings!

Cannot register Mastercard

Hi there, I'm having trouble changing my payment method from a Visa card to a Mastercard. After entering all the information, it reports: Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchas...

move out of province with provincial wide plan

I have 90 days provincial wide talk plan in alberta. I will move to BC next week.What can I do?

Resolved! Phone's email address

Hey PM community, Does anybody know if Public Mobile provides the service where your phone number is linked to an email address? Here is an example of what I mean:Bell/President's Choice/Solo: your 10-digit phone number@txt.bell.ca (7801234567@txt.be...

Resolved! Porting from Telus

I just ported my number from Telus using the self help menu at Public Mobile, took ~30 seconds and it works fine. Im wondering now do I have to call Telus and cancel my account, or is that automatically done since my number is now with Public Mobile....

Forum & cookies

In the past week or so I've noticed that the community forum seems to handle cookies a bit differently than before. Rather than staying signed in, I am having to sign in every time I open the website - especially on my phone (using Firefox), but even...

Community

Forum Posts