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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 16053 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 27103 Views
  • 184 replies
  • 27 Bravos

Shipping credit not added.

My shipping credit has not been added to my account. My simcard and account is activated on a plan.Please help.

Haymakerboy by Good Citizen / Bon Citoyen
  • 491 Views
  • 1 replies
  • 0 Bravos

can't make local calls

I am having problem while making local calls. I have discussed this matter a week before but the problem still persists. I am facing this problem from last 25 days and not getting any solution for that. I am very disappointed with this kind of poor s...

Neelvashi by Good Citizen / Bon Citoyen
  • 648 Views
  • 3 replies
  • 0 Bravos

Beta Rewards Issue

In reference to the thread here: http://productioncommunity.publicmobile.ca/t5/Announcements/BETA-Rewards-Notification/m-p/48686/highlight/true#M3321 I'm one of those who got the 12x $10 beta rewards credit, and changed from a 30-day plan to a 90-day...

gosamburu by Good Citizen / Bon Citoyen
  • 762 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't send text messages

Hi, I have ported my number to PM, and I am able to make calls, receive data, and also receive text msgs.  However, I can't seem to send text msgs.  I have tried rebooting &taking out my SIM and restarting.  Thanks!

pheelup by Good Citizen / Bon Citoyen
  • 3921 Views
  • 18 replies
  • 0 Bravos

Creating an acocunt

I'm trying to create an account for public mobile but I've lost my phone.. When I try creating an account it sends a text to my phone . How do I get pass this ?

umarmemon by Great Neighbour / Super Voisin
  • 998 Views
  • 7 replies
  • 0 Bravos

Replacement needed

Hi , I lost my phone and SIM card .. Need to get the SIM card back . Where can I order one

umarmemon by Great Neighbour / Super Voisin
  • 685 Views
  • 3 replies
  • 0 Bravos

Small warning for those with OnePlus 3

Hi folks, Okay the only other person I know with a OnePlus 3 right now is @atwkim85, but I'm posting this to all in case it may affect you.  If you have a OnePlus 3 AND you have a SIP provider configured in the dialer settings (e.g. you're a data-onl...

srlawren by Retired Oracle / Oracle Retraité
  • 1297 Views
  • 5 replies
  • 7 Bravos

New SIM is here!

HiMy new SIM came today I had used my vouchers on my previous SIM which I reported that it worked only for two days and stopped. I was told the service will be transferred to my new one. Question: How do I Activate now without the vouchers. Need som...

lisa30 by Good Citizen / Bon Citoyen
  • 1719 Views
  • 18 replies
  • 1 Bravos

Resolved! Where is my order?

I ordered my SIM card 5 days ago. I got a confirmation email that says to track my order on your site but no tracking number. I paid for purolator shipping and my address is NOT a PO BOX.Please help!

Haymakerboy by Good Citizen / Bon Citoyen
  • 1890 Views
  • 5 replies
  • 0 Bravos

REWARD DISCOUNTS FOR YOU & ME

Hey y'all, I'm about to create a new account with Public Mobile. I'm looking for someone reliable to be my referral. You will earn reward discount. http://productioncommunity.publicmobile.ca/t5/Rewards/Refer-a-Friend-Reward/m-p/411#M4 As long as you ...

iwannagohome by Great Neighbour / Super Voisin
  • 1362 Views
  • 4 replies
  • 4 Bravos

Resolved! Voice mail not working.

I ported my number. Everything works perfectly except for the voicemail. I use unlocked iPhone 6s. When I press the voicemail button it say "Failed". The same thing happens when I dial my number to reach the voicemail box. HELP!!

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Kawsarmirdha by Good Citizen / Bon Citoyen
  • 3783 Views
  • 17 replies
  • 1 Bravos

Activation and Billing Issues

I encountered some problems when setting up my first Public Mobile account earlier today via the online activation page, which was previously offline for a little while today (July 3, 2016).   I registered my sim card for the $45 a month plan built w...

chrstyles by Good Citizen / Bon Citoyen
  • 1783 Views
  • 8 replies
  • 1 Bravos

PM: "we have the right to assign your number to another customer".

Why does it say in the service terms the following pasted below? I am trying to port my number to PM and want confirmation that PM will not hijack my phone number. Why would they have that in there terms of service anyways? Getting worried right now ...

zip by Good Citizen / Bon Citoyen
  • 1124 Views
  • 10 replies
  • 0 Bravos

Is the register sim card page down?

Tryng to register sim card but the link to register is a blank page. Is the page down right now?also what is the speed of the Data on PM? Thanks

zip by Good Citizen / Bon Citoyen
  • 1589 Views
  • 8 replies
  • 0 Bravos

Internet speed

You guys really need to upgrade the bandwith on this website.It's too slow, hence very annoying. I guess that Public Mobile is growing more and more, which is good. Now it's time to make this website much faster.My 2 cent suggestion.Pat

There is problem to transfer my phone to other company

    when I  have selected to move a number,it show:The number entered is not eligible for the following reason:Porting not supported. (RC E10)Please check your number and try again. what's wrong?can anyone help me?thank you 

wade1 by Good Citizen / Bon Citoyen
  • 1462 Views
  • 15 replies
  • 0 Bravos

Resolved! Unable to Create Self Serve Account for Activated Account/SIM

Hello, Mary_M helped me to activate my SIM/setup a new account yesterday.  I was put on a temporary plan and asked to setup my own self-serve account so that I could choose a plan and enter my payment details. Unfortunately, I have not been successfu...

LSxT325 by Good Citizen / Bon Citoyen
  • 3188 Views
  • 13 replies
  • 1 Bravos

Resolved! What happens when data used up?

I'm on 90 day plan with 1 GB of data. If that 1 GB is used up before 90 days, so I get charged overages or is data removed from service? Is there a way to buy small amounts of data to add on?

aaronmartin by Good Citizen / Bon Citoyen
  • 11860 Views
  • 12 replies
  • 0 Bravos

Why I dont get auto pay reward for my account

Please help. I did set the auto pay and I never received the auto pay reward since I opened. My phone got disconnected due to none payment. How that happened. I have set up the auto pay and I need to make the payment by calling 611 and using the same...

zmh1175 by Great Citizen / Super Citoyen
  • 568 Views
  • 3 replies
  • 0 Bravos

Resolved! Double payment

Hi, I made a double payment because it said, (Thank you for toppong up 0.00) When I saw that I assumed I didn't do it right and so tried again.. Apon looking in my bank, it said That PM was paid twice..How do I get my second payment back??

Huntress by Great Citizen / Super Citoyen
  • 3390 Views
  • 21 replies
  • 0 Bravos

Resolved! urgent need help @Mary_M @Shazia_K

Can someone help me to check my account, I can not login my account! I need to charge money into my account. Otherwise I can not use my phone tomorrow!!!! Thank you, Please! ASAP @Mary_M @Shazia_K

lailei by Good Citizen / Bon Citoyen
  • 2092 Views
  • 10 replies
  • 0 Bravos

Resolved! Incoming calls go to old carrier

Tried to transfer my old cell number to public mobile. Now incoming calls go to old carrier. I can phone out from public mobile phone and my old number shows up. I've tried to redo change or select a new number but neither works and I get a message t...

DigitalDog by Good Citizen / Bon Citoyen
  • 1721 Views
  • 11 replies
  • 0 Bravos

I can't make call through my phone

My phone number is ************.i paid my bill on June 27 2016.from today I can't make out going call.help me to solve this problem please.

Nisha by Good Citizen / Bon Citoyen
  • 758 Views
  • 3 replies
  • 0 Bravos

Unable to receive incoming voice calls from Rogers customers

I am new to Public Mobile and am having issues receiving incoming voice calls from my spouse who is a Rogers customer.He is able to send text messages but with voice is getting a message "this number is not assigned".  Can anyone help?

cec69 by Good Citizen / Bon Citoyen
  • 1419 Views
  • 11 replies
  • 0 Bravos

Resolved! Can not receive calls

I just hooked up with public 10 hrs ago. I ported my number over from Virgin pay as you go. I cansend and receive texts, go on the internet and make calls. I can not receive calls. Can snyone help. I need to receive also.

RedLegends by Good Citizen / Bon Citoyen
  • 1602 Views
  • 18 replies
  • 0 Bravos
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