Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Have received a couple of emails over the past month from Public, asking me to take a survey via cicic.net. I decided to do it but got partway through and came upon a really badly written question: Then it started asking for fairly personal info -- ...
Over this past weekend, I wanted to load my account with $40. So I went through the Public Mobile website, entered my TD Visa Debit card number and then saw that my Public Mobile account had $40 in it (well, $42 to be exact as I signed up for AutoPa...
Hi, we have an international student from Vietnam living with us for three months. She plans to sign up for Public Mobile. Will her credit card based in Vietnam be accepted?
Hi! I ordered a sim card online, but I did not get a confirmation e-mail. Now I don't know if it's right or not. They did charge my credit card already.. Thank you for any help. Tamara
Hi, I am on the old $40 4 GB plan from November a year ago. I didn't switch to Koodo. I can't seem to find anywhere whether I am on 3G or LTE on that plan. Does anyone know? Thanks!
Hello everyone, We have been in the process of renovating our basement and have misplaced the extra sim card we had. It seems that Public Mobile charges for sim cards now. On another thread there was the statement that you could get one free sim ca...
Tonight I called home 3 times (from Las Vegas to Vancouver), and each call lasted less than a minute. First cutoff was human error but the next two times, we were cut off after less than a minute (I timed the last one to 45 seconds).The same happene...
i want to top up my account but when i go to my account section and try to create an account by putting my tel no. into it , it says account already exists, what should i do?
Hi, I changed my phone number earlier today to a different region from where I live, and stupidly pressed submit. Now, I have tried multiple times to change it to a number from my region but it keeps giving me this error: "Phone number change failed....
So as of last year the policy is I can leave my account unpaid and inactive for 3 months and PM will keep my phone number and plan, is it still the same now? I haven't seen any announcement indicating otherwise, but with the recent debacle, I want t...
I need help porting my number.
Hi Community! Reaching out to see if anyone else is finding that their missed calls aren't being displayed on their lock screen? Discovered this because I heard my phone ringing then when I get to it there is nothing to show it rang at all. But when ...
I’ve tried to reset my password a few times and every time I go to enter in the new password it says it’s incorrect. I am currently without cell service because I can’t get into my account to make a payment. Can someone please help?
Can’t chsnge email, need help to do so. Having a hard time being able to see my self serve menu online when I entered the wrong email, can I get help to change this.
i will hate public mobiel they ahev **bleep** up my husnad account and now he has no phoen with the number 519xxxxxxx i will nver deal with pm again very rude and stuipd that there is no call center they dont answer back fast
I activated my SIM, but it is not getting connected to the Network.When I try to dial a number I get the message CELLULAR NETWORK NOT AVAILABLE. Please somebody help me to get connected. What I have to do to get connected.Thank you.
Yesterday, I created a community account to send a private message to a moderator becasue my SIM card has not arrived. Today, I went to log in and see if I have a reply to that message but I could not figure out how to log in to the community. Am I ...
Today when I turned my phone on this morning I was no longer able to access data. I tried restarting several times, and the problem persist. I checked my account and I can see that I still have plenty of GB left on my plan. Is there some technical...
When I try to send a picture text is says waiting for service but I have 3 bars. I can send/receive normal texts, make/receive calls, and use data with less signal?
The bottom line on the Self-Serve pages reads:"™Public Mobile, Everybody Talk and the Public Mobile logo are trade-marks of Public Mobile" I'm guessing that Public Mobile hasn't trademarked the name of a song by the rock band Neon Trees. So what exa...
I just activated a new sim, I can receive and send text messages, make outgoing calls, however, I cannot receive any incoming calls. It has been more than 5 hours since I have activated. I have restarted the phone.
So I decided to try out this provider, turns out the SIM that I purchased is invalid? How exactly does this happen? Hardly gives me any confidence considering this is literally the first step of the entire process; sending me a working SIM card that ...
Hi All I have setup a new ASUS phone and everything works fine with the exception that I can not receive texts. On occasion from certain people a text will come through but most never arrive APN is set for Public Mobile but my understanding is that o...
Hinewbiewent to walmart to get a SIM card for publici just finished my contract with another provider and wanted to switch not sure what walmart did but they wanted to set up my account and activate card meanwhile I hadn’t unlocked my phone yet. And ...
Hi there, I need a new phone and have decided on the Nokia 5 as is the perfect size for my hand and I love the design of it. Wanted to make sure it will work with Public Mobile Here's the phone's link https://www.amazon.com/dp/B0753QY397/ref=twister...
I had to change my credit card number and forgot to make the change in my account for preauthorized payment. My account has been deactivated and I can't access it. How can I make a payment if I can't change my credit card number
I'm planning on switching from Fido to Public Mobile and I would like to keep my current number, but the account linked to it isn't under my name. It's under my dad's because I was a teen when I got my first phone. I can have the account information ...
I have 2 separate phones/accounts (one for my wife and one for my daughter). Only one of those accounts shows up in my profile so I can't make any changes to the other. Under Account, near top right corner of the Overview screen, I thought there wo...
So there is no benefit to using the option "Changing your plan now" vs "Renew on future date" since no credit to will reimbursed if the plan I prefer to change to (now) is lower than the plan I have already paid?
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