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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Problem after payment

I Have paid 75$ and cannot use the phone. It tells me it is a long distance call when it is not. So i paid ans extra 8$ to have long distance call (200 minutes) and still does not wpr. Can anybody tell me what I can do to make it work or to stop ever...

Jumped up to mayor position now

Glad to see getting promoted. Once again. \/

Resolved! 90 days payment method

If i sign up for a 90days payment method, can i leave the plan in first month (before the 90 days) and get the remind refunded?

Resolved! In U.S. longer than 10 days - is there a longer add-on plan?

Hi! I will be in the U.S. off and on over the next 2 1/2 weeks. I'm wondering if there is a way to do a longer U.S. roaming add-on beyond the 10 days or if I have to renew every 10 days. Thanks, Dawn

Resolved! Password reset email being sent 5 hours later...

Hello!I've just signed up for Public Mobile yesterday, ported my phone number and everything, all is well, except for one thing... I can't access my self-serve portal because I forgot my password. I've tried to trigger the password reset email twice...

Refund

Hi there - I recently went to Las Vegas US from Alberta Canada and my plan states I would be able to text internationally but I could not. So I couldn't use my phone and I'm not sure why it wouldn't work if I'm paying for it.Also if we can deal with ...

DATA GLUTTONS take note

UPDATED SEPT 26/17 Snooze you lose. Bonus data gone from LTE plans. The largest current "bonus" data plan seems a super good deal for all but, perhaps, Freedom users; even for tablet users. This is because it offers 18 15 GB LTE for $180. Now this i...

Resolved! Problem to access to my account

Hi, I have always a problem to access to my account therefore I can even change my plans or charge my account Thank you for your help

Fall Promo2 still active in the planner.

Just noticed that the $45/4gb fall promo2 is still available in the self serve plan area which means it is likley still available for new activations. This will likley be fixed soon but until then i believe people can still activate the plan if you...

Resolved! My data has been gone over 6G in one day

Hi Public Mobile,My new 90-day period was just started yesterday but my data has been gone over 6G and I am sure I never used that much yesterday. Could you check it for me? Thanks,Vince

Re: Text messages being blocked

Does anyone know of any US carriers being blocked? Because I just tried texting someone in the states and when they replied they said I have a message blocker.

Resolved! Which amount will I be charged? Future dated plan change..

Hi I just made a future dated plan change..(29th of sep.). Do I have to pay my previous amount from my current plan along with the amount for the new future dated changed plan? or will I just have to pay the amount for the new plan on renewal date (2...

Resolved! Locked Out

I’m locked out of my account!! I need help! I went to put funds on my account as it ran out today but forgot my password and when I went to reset it locked me out! I need this resolved ASAP! Please!

Frustrated with public mobile?

I am. Lol. Switched to Wind (freedom) yesterday. They have a great fall promotion. $50 a month for unlimited everything plus 8GB full speed data plus extra 1GB roaming data and I think 2000 roaming minutes.. $50 a month. Great deal. Was with public...

Resolved! Acer Liquid Zest Plus

No issuewith the phone yet as it is still charging. Never owned an Android or even used one, so asking all of you for advice. What are things I need or should put on it. It is running Marshmallow I think not sure how to find out. So all of you A...

Exhausted data

Hi I am on a 3 month prepay plan and I have exhausted my data. Is there a way possible for me pay sooner or what other options would I have to get my cellular data running again? Thanks.

when i put my friend on hold no hold beep music on hold any option ?

Retail Purchase

So the wife needed/wanted a new phone and we picked her up an Acer Liquid Zest Plus ( thread on that later) So we needed a new sim as current phone is Nano and this is micro. Off to Walmart we go to the electronics section to ask for a SIM card. Th...

Resolved! NOT RECEIVING CALL FROM FONEGO OR OTHER VOIP PHONE

I TRY TO CALL FROM AND VOIP PHONE AND FONEGO IT SALE THIS NUMBER NOT IN SERVICE PLEASE HELP

4YR Contracts

Those stand up comics at Bell are at it again Blaming weak Canadian dollar + expensive phones for reason all prices are so much So to offset they made a submission to CRTC to allow 4 year contracts now http://business.financialpost.com/telecom/afford...

Trouble after porting my number over.

So I just signed up with PM & ported my number over, but I'm still having trouble. Other people are unable to text or call me. Should I wait a couple of hours?

Resolved! 40 to 45 a month Plan

I paid the 120 for the 2 gb for 40 per month plan. I have selected to switch to the 45 a month for 4 GB plan on my autopay cycles end date which is November 1st. Is there a way to pay the difference now and get the extra data on this cycle?

Resolved! OnePlus 5 Latest Update

Soooo I woke up this morning and my icons have changed and when you click on an app folder, it goes into full screen mode to show you all the apps in the folder. Anyone know I can revert back? Any icon pack suggestions?!

Resolved! Virgin Mobile and Fido offer $45/4GB Alberta-only promo plans

Interesting.....$45/4gig plan in Alberta to compete with Public Mobile. I didn't even know PM had an Alberta promotion. I thought is was only Ontario. Maybe that changed? https://mobilesyrup.com/2017/09/22/virgin-fido-45-4gb-alberta-only/

Question about gret offers @ public mobile

Dear public mobile users/ "customer" I am recent to hear and was just wonder if public mobile is best brand in Canada? how do compare to freedom, pc mobile, democaracy etc etc. Please commment below dear public mobile consumer. Thank you LOL (lots of...

Resolved! How do I close my account?

I would like to close my account with public mobile. I signed up yesterday and changed my mind.

How do I change my plan?

When logged into self serve I cannot access my account information. Been trying to change my plan with no luck.

Resolved! How to use add-on data

Hi, I ran out of data on my plan and purchased 1Gb to supplement. It was taken out of my balance but I do not have use of it, what else do I have to do? Thanks, Dennis

Resolved! Issue Activating New Account

I tried activating my new sim but I received the following issue after I submitted the order: 6. Transaction SummaryOops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get y...

Resolved! which US addon or combo do people recommend?

heading to the USA for 20 days the first 9 i will not have phone service. so i will add USA package on day 10. just tryng to figure out which combo will work the best.planning to forward calls to fongo for first 10 days. Renting a car so GPS will b...

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