Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all, I am a new client to Public Mobile. Just renewed my husband's plan last week, but mine could not be renewed no matter what ! So it's passed SEVERAL DAYS that I have PAID for the service renewal but have NOT BEEN ABLE TO USE IT !!!By looking ...
I need to change my pre authorized credit card payment with different credit card
Hi, I switched to Public 2 days ago but I'm out of the country currently.I was able to change my voicemail password but now when I try to check the messages it accepts the PIN but then says "you need to call from your own phone to setup your voicemai...
Been using my email and pw and not working.
Can you please assist me? My data is not working and I have the $40 plan with 3GB and 500MB.
I thought this subject came up months ago(?) Some of us were asking if we can sort and count how many incoming sms messages we use per month, by sorting the call history by column but that doesn't seem to work when I tried today. I was investigating...
I have no time to update my credit information. So I couldn't pay .My phone was canceled Can you help?
Is that only three voice message to be keep in 3 days for all plan?
I signed up for PM few days ago. Since then, I have noticed that I am unable to receive texts from people on my previous provider (Eastlink). I can get texts from people on every other provider. I can send texts fine, and I can send and receive calls...
Ive noticed that my phone calls get cut off when im approaching 2 hours of talk time. The call gets dropped then I have too call back the person. My friend has also noticed this. Normal practice for public mobile? It is kind've annoying having to cal...
I did the "change number" from self-serve to port my number from Speakout to PM (after making sure the temporary PM number 236-xxxxxxx was working fine). The self-serve seemed to take my ported number 604-xxxxxxx fine, but didn't give me any indicat...
Wondering if I have a provincial plan and I receive a call from outside my province from another cell phone or landline do I get charged?
How do I just add cash to my account without being charged tax till I actually pay for a serviceExample: had a $10.00 credit in my account and changed my plan to $10.00, 30 day, 50 min. plan so when trying to add $1.20 to my account to cover the...
Hi! Since i got a company phone, i’ve decided to get just the $10 plan which include a 50minuts talk, unli incoming text messaging, 50 outgoing international text. Thing is, i just activated the sim like moments ago and i already have 5 used outgoing...
Hello people, I had a quick question and I wondered if anybody might be able to answer it for me. I was wondering if there is a charge of any kind for changing my current cell phone number through self serve? Any information would be great thank you.
Question to a mod... not sure how long ago (maybe 2 months?) a freind didnt have money to renew her account with you guys. She didn't regiseter her number on the site (was a walmart signup), so now, is there a way to get her number back or is it gone...
Moved from Telus last week, both mine and my son, no issues with my phone. But his keeps getting a “SIM card failure” which makes him have no service , and he has to keep restarting his phone @Moderator_Team
I need to make a call tonight but my plan has expired. My account has been topped up with the money for the renewal but I can't wait. Can someone tell me how to do this or who to get in touch with? Thanks!
Can anyone tell me when the 25$ refer a friend gets added to your account she has had public mobile for about 5 days now
my father just went to walmart and got his sim card and vouchers. we went online to activate everything and all went well he got the email and when trying to log in there is no account found. tried restarting phone and still "no service." tried the f...
Hi All, It's weird that when I use data to browse the community, I got But when I switch to different network everything works fine as usual. Could someone explain? @CS_Agent
My data is not working since today's morning.. can anybody help me regarding this issue.
The US pre-paid "Tracfone" offers data rollover. This will be a very excellent customer retention feature; especially, as the gigs of data mounting up! Normally, I don't use much data; and to see all that data goes wasted, is frustrating. But s...
Hello, My US Roaming Text add-on expired today and I stopped receiving text messages. I can still send them, but I don't receive any back. I heard it could be a bug related to the add-on expiring. How can this be resolved? It's urgent. Thanks, koimos
Hey I’ve been trying for approximately 8 hours to get my SIM card to work in a Samsung s8 I bought.. Ive even changed the apn settings to what that should be but it is not working and support for public mobile is garbage. what Can I do to fix this be...
My cousin in US uses Go Smart Mobile which uses the T-Mobile network. They offer unlimited Facebook usage from Facebook app and Facebook messenger. It is available on all plans even if you don't have data. Would be interesting for Public Mobile to t...
Superstore (RCSS): $10.50 (after GST in Alberta)Additional savings: 1000 PC Optimum points (=$1)The Mobile Shop offers 1000 points every 3 months for using their servicesWait for personal points offers for using The Mobile Shop. E.g., 20k points (=$2...
Not even sure if this is the right place to ask this. I made a manual payment today and my service wasn't turned back on so I made another payment and my service was turned back on. So basically I paid double. Why didn't it accept my payment the fir...
