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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1655 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3404 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32475 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44179 Views
  • 182 replies
  • 30 Bravos

Resolved! Can't receive 2FA messages from Google

Hello, I have just ported my number from Chatr to Public Mobile. Everything seems to be working fine, except that I'm not able to receive any verification messages from Google. I wasn't able to receive those messages when I was on Chatr either, but I...

rpthms by Good Citizen / Bon Citoyen
  • 2967 Views
  • 10 replies
  • 1 Bravos

No service

Hi! I paid my mensual plan this morning. When I’m looking through my account everything is fine but I cannot place any call (it says I’m not registered to that service) I can’t send any text messages. Some people tried to reach me but they can’t...I ...

ChristineC1 by Great Neighbour / Super Voisin
  • 643 Views
  • 2 replies
  • 0 Bravos

30 Day vs. 90 Day Discount?

Is there typically a price break on a 90 term vs a 30 day? The current $40 plan with 2g of data, if you build it yourself, its still a $120 plan? Is this typically the case?

Kevin_DHD by Great Neighbour / Super Voisin
  • 844 Views
  • 3 replies
  • 0 Bravos

Can’t send texts without wifi

HiIm having trouble sending texts. Im a new customer since yesterday so possibly an activation issue?Ive gone through the trouble shooting self help and all message settings are correct I believe.  Please helpthanks

Simondiprose by Great Neighbour / Super Voisin
  • 1602 Views
  • 3 replies
  • 0 Bravos

Resolved! Not Getting 4G Service...

Hi, can anyone please help me? I pay for the 4G LTE service but I've only been getting 3G for the last 2 weeks... Is there any way to correct this myself? Looking for any advice/help

vandejj30 by Great Neighbour / Super Voisin
  • 923 Views
  • 1 replies
  • 0 Bravos

CC Verification IMPOSSIBLE

Your site is so **bleep** annoying. I remember having trouble initially, but I finally got my credit card to work and it was on autopay for a while. Now that I I got my CC renewed, same number and address, I CANNOT VERIFY IT. And I cannot remember th...

jlangdale by Great Citizen / Super Citoyen
  • 1171 Views
  • 10 replies
  • 0 Bravos

Resolved! 10 for 50 Text Plan details - questions

Hi, I'm looking for more details regarding the Public Mobile 10for50text plan:https://www.publicmobile.ca/en/on/plans/10for50talk50text I'm not certain where to locate details.... For example: For voice calls on a plan:a) Are these billed per second ...

d4w_public by Good Citizen / Bon Citoyen
  • 4558 Views
  • 28 replies
  • 2 Bravos

$10 for 50 plan

Guess who may be back! Well not, me exactly... I was asked to get some answers on the $10 for 50 mins plan. Here it goes: Is this a monthly plan rather than a 90-day plan?Does the auto-pay discount work? ($2 per month off of the $10?)Is the $10 per m...

TheOldVR by Deputy Mayor / Adjoint au Maire
  • 2177 Views
  • 25 replies
  • 0 Bravos

Resolved! will i able to use data on my unlimited talk $20plan

I dont have any addon for data just the unlimited $20 plan. When i on the data its shows 3G data in network. So my question is , is data work without any addons ? if Yes that mean i have to make sure that my mobile data is off always , othewise I get...

Neha by Great Neighbour / Super Voisin
  • 917 Views
  • 2 replies
  • 0 Bravos

Resolved! Questions about US add on

Hi all,My wife and daughter will be making a 10-day trip to Florida later this month. Both are technologically challenged, so I manage their Public Mobile accounts. I have a couple of questions about US addons:1. I plan to purchase the US Talk, Text,...

GreatCanadian by Deputy Mayor / Adjoint au Maire
  • 1946 Views
  • 18 replies
  • 0 Bravos

After payment last night, still no service

Hello, I paid for the renewal of my service and I cant call/text/surf.If I call, it says you don't have add ons for long distance even though its a local number I called to.Can receive /send txt msg either.  No surf. I called 611 and says my plan wil...

Roseannq by Great Neighbour / Super Voisin
  • 996 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot change plan

I am currently not in the country so I would like to switch my plan to a cheaper one for the next couple months in order to keep my public mobile number. My account is currently suspended as of March 28th and will be deactivated in June. The plan I w...

Just here to say hello

So I have been with Chatr for almost 9 years; and I still like Chatr they've been really good to me over the years and $45 a month for unlimited talk/text + 1gb of data has been great, but lately my Data speed has been REALLY slow and alot of the tim...

AceInTheHole by Great Neighbour / Super Voisin
  • 2019 Views
  • 16 replies
  • 9 Bravos

Data Stopped Working

Hey Guys, I maxed out my data last month, but have hit a new month, and now I can't access any data. What is going on? I did a reset, and I also took my sim card out, and put it back in. Any help is great, because I'm paying for something that I'm no...

EM_King by Great Neighbour / Super Voisin
  • 1237 Views
  • 7 replies
  • 0 Bravos

HOWTO: Create and use Macros for repetitive text

*****************************************************EDIT: As of May 2020, this feature is no longer available in the community.  You are of course welcome to read this discussion out of interest, but please note that you will not be able to make use...

Using Macros 1.png Using Macros 2.png Using Macros 3.png Creating Macros 1.png
srlawren by Retired Oracle / Oracle Retraité
  • 3552 Views
  • 21 replies
  • 20 Bravos

My Add-On is not working

Hi, I purchased the $30 1gb add on and now that my data is over, it is still not activated and i still have no data. How does this work? Please help.

ptkleung by Great Neighbour / Super Voisin
  • 1395 Views
  • 7 replies
  • 0 Bravos

Changes to my mobile plan

I signed up for Public Mobile (PM) on March 22. I created my own plan which included 500MB of data. On April 4th, I updated the data on my plan by increasing 500MB to 1G. When I made the switch, PM took a full payment, even though my payment is not d...

hcraigd by Great Neighbour / Super Voisin
  • 966 Views
  • 4 replies
  • 0 Bravos

Transparency ... or at least a heads up

It would be nice to have some transparency with what is going on regarding plans or the future of PM.  With the promos to exit left to Koodo that were offered, it left a lot of us wondering or speculating what is going on.  Always thought we were pro...

willph by Great Citizen / Super Citoyen
  • 3232 Views
  • 15 replies
  • 3 Bravos

Resolved! 30 day 250mb data plan

When building your own plan why does provincial calling, texting, and 250mb (3G) of data cost the same as provincial calling, texting, and 1 GB (4G)?

jp2 by Deputy Mayor / Adjoint au Maire
  • 813 Views
  • 3 replies
  • 0 Bravos

Resolved! hi

i had a phoen unde rmy sister crystal holtby and someone try to port it out to a diffenet carreir thing it wa sthere and now my accoutn wont let me login in when i talk to tleus and got it fix told them to port it back in tell telus it was not that p...

holtby7881 by Good Citizen / Bon Citoyen
  • 2637 Views
  • 35 replies
  • 0 Bravos

Resolved! trying out PM

Hi everyone,I'm trying PM for a month before I switch over. I have a couple easy questions about your experiences.My data hasn't worked during the summer for the last two years, has anyone had any problems here? Has anyone had problems with the preau...

taz1 by Good Citizen / Bon Citoyen
  • 2442 Views
  • 15 replies
  • 0 Bravos

First Month Free

Does Public still have the first month free offer and a free SIM card? Think it was available at Walmart? 

ketltecorn by Great Neighbour / Super Voisin
  • 1079 Views
  • 5 replies
  • 0 Bravos

Resolved! No service on new activation

Hey @CS_AgentI signed up for Public Mobile earlier this evening and the activation process was successful for a new number and my plan was billed successfully. Everything is also showing as active in self service, and I received the activation confir...

waffleShirt by Great Neighbour / Super Voisin
  • 3385 Views
  • 6 replies
  • 0 Bravos

how to reset active greetings

i want to change my active greetings on the voicemail, but didn't find any option from the menu.need opinion.

ashhaq by Great Neighbour / Super Voisin
  • 3953 Views
  • 9 replies
  • 0 Bravos

Resolved! Reactivating Account

HELP!! My account was deactivated while I was travelling out of the country. How can I reactivate my account? 

phbalance by Good Citizen / Bon Citoyen
  • 2559 Views
  • 18 replies
  • 0 Bravos

No voicemail or data

Since switiching to Public Mobile I have neither data, nor voicemail.  My plan includes both.  Help!

roses by Good Citizen / Bon Citoyen
  • 3627 Views
  • 45 replies
  • 0 Bravos

Problem with Provincial Talk Plan

I had a plan yesterday for 90 days with unlimted provincial talk however, it wont go through when I call my wifes number and the machine asks me to get adds on plan??Any help please?

mgadmour by Great Neighbour / Super Voisin
  • 1367 Views
  • 8 replies
  • 0 Bravos

Resolved! Billing cycle for new number

Hi, If I add another number does it follow the existing numbers billing cycle (and data renewal date)?   Thanks

dnuijens by Good Citizen / Bon Citoyen
  • 1587 Views
  • 5 replies
  • 0 Bravos

Resolved! Issues with billing

Why have I been double billed for opening a new account.  Once on March 11th for $30.51, and then on March 15th for $25.99.  I need to pay my Visa bill tomorrow and do not wish to pay both amounts, not to mention niether one is the correct one for ma...

chaliebach by Great Neighbour / Super Voisin
  • 1771 Views
  • 13 replies
  • 0 Bravos
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