Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,Trying to get started but nothing is working for me. Seems a maze of a bunch of places to log in, then I can pay but the card doesn't work. I set up an account in one place then the system doesn't accept credentials.The phone is an unlocked Sams...
My account auto-renewed in January and I cannot tell if the data add-on I purchased in December was automatically added.I recently received a text from PM indicating I had reached 75% of my data allowance. If that is actually accurate, it means the ...
I am one of the Fall 206 Promotion clients who received a text message with the 4GB/$40 offer for Koodo. Since it's actually more expensive than the $120/ 90 days and since I don't need Canada-wide "anytime" minutes, I was not interested in the offer...
can anyone help i logged into my account changed plan but can't call text or anything
my credit card co. has mailed me a new credit card with a new #.in my efforts to pay my monthly bill, starting 1 mar., publicmobility.cawill not process payment with the new card. please advise.
I ran out of data on my 90 day plan last month. My new 90 day plan renewed today, and I got a text message from Public Mobile saying "thank you for your payment, your plan has successfully renewed", but I still don't have usable data. When will my da...
Hi, Im getting an error transferring my Koodo Phone number. I get this error after clicking on "Check Eligibility".We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctl...
Hello,I have an expired plan on an account that is still active. I want to activate the plan again (is posible to do it, right?) the problem is I've lost the SIM card associated to this account. Can I still get a new SIM card linked to this account i...
J'ai un gros problème, j'ai acheté un forfait de 30 jours avec appels, textes et 2Go de data (+2Go en prime) mais depuis l'activation de mon forfait, je n'ai toujours pas accès à la 3G... J'ai éteint et redémarré mon téléphone plusieurs fois mais rie...
Few days before activating my PM account, I participated in Community and earned some badges. I am new here; does budges earn you the rewards? If yes… then after activating my account, I don’t see any Community Rewards applyed! Can this be fixed?Plea...
Taking a one day trip to the USA. I appreciate that PM recently added US roaming but any thought to adding a shorter 1-3 day roaming? Seems a shame to spend $20 for literally less than 24 hours (as I need the talk/text/data).
Just got this carrier for the unlimited calling! (province wide calling/no text $22 ) for my elderly dad who has severe heart trouble. Reception is good...however, local calling only works for other cell phone numbers! Landlines (even across the stre...
Can anyone tell me how to go to my plan or my account or ??? and determine if my SIM card is locked? If it is not, how do I lock it.Reason: SecurityA SIM card offers security for both the user's data and his or her calls. The cards can be locked, ...
Data stoped working on phone # 905 xxx xxxx. Plan is suppose to be $120 for 90 days. Also does not auto pay. The phone is associated with 905 xxx xxxx.
Hi, Just bought a Huawei Y5 2017 unlocked. Will it work on public mobile? Here is a link to the phone specs: https://www.gsmarena.com/huawei_y5_(2017)-8640.php Thanks
I can't get incoming calls or text in or out unless a tellus costumer.
I can't receive texts or incoming calls.
I payed my phone bill on feburary 27th because i was going away on a trip and my plan was due on march 1st, and my phone is not working now. i caled *611 and they told me my account balence is $30.00 can someone please help me solve this problem?
Hi, Currently I'm with Public Mobile.I will get a company phone and plan. I will port my number to the company plan( probably Telus).Can I keep my public mobile plan and get a new phone no.?How to do it?Do I need a new sim or I can reuse my current s...
I removed auto pay on one of my plans during the Koodo fiasco. My plan didn't renew and when I got to pay online, it says there is no amount due and $120 available.
I purchased the USA Data Roaming 1 GB Add On. It's about to run out of data, but I can't seem to buy another one? Are you only able to purchase it once? thanks,Vince.
I just signed up with Public, transaction and signup was completed, however it does not recognize my self serve account is in the system, if I try to sign up or retrieve password it does not send me a verification code?
Hi all, I bought the 1GB Data US Roaming add-on, but nothing additional to cover call/text roaming while in the US. I've scoured the FAQ/forum/google but wasn't able to find out whether or not I'll face additional charges for roaming, even if nobody ...
Ok, I got a "follow up" call from a person called Amanda who wanted to know if I want to switch to the Koodo offer I got via text. Koodo must be really desperate.I will stay with PM until the very end. Even if the end is near....
I just got an unlocked Samsung Galaxey A5 a few days ago and all was workign well after impoting my SIM card untill about a half hour ago a friend tried to send me a picture and myu data qyuit working all toghter. How can i fix it?
I am not trying to advocate migration or staying for that matter, just want to remind people who have decided to migrate that it would be advantageous to get it done today. After today, the referral reward drops back to $25.
I am from Ottawa, and I have already switched to 4G/ $40 plan. Last week I went to Koodo store to see if I can get this new offer, but they won't give it to me. Saying I have to have the original text from public mobile and this promo is not for Ont...
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