Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Just making this post to keep a running tally on where the network interruptions are occuring.. seeing how there's a few folks in the past few days having weirdddd issues of having no service despite having all things done right in the eyes of the co...
My phone was working fine. Suddenly, for the whole day, November 8, 2019, my phone is no longer connecting to PM cellular/service.No service - Emergencies calls only.The same PM's SIM card has not been removed from the same phone. I can't use the pho...
Hi justbwondering how to cancel my account and get my money bAck for the last month. I received the SIM cards and set it up and once finding out my number wasn't compatiable the service was no use for me.
We are snowbirds who go down to Arizona for about 4 months in the winter. I understand that my phone number and account can only be innactive for 3 months then it dies and my phone number gets lost. Is there a fix or do I just have to keep paying a m...
To all Public users: I should like to ask a few things.First, how do I give a referral to a new user?Second, how ought I to open my data usage?Third, does Public Mobile redeem the data plan I had failed to use for technical reasons?Fourth, could I ad...
im using a MaxWest phone i purchased from london drugs and im trying to send a message over data using an app called Signal Messenger and it isnt sending? i think it may be apn settings but im not sure what they are, and i have to drive to bc tonight...
Hi, I'm going to try to break this down as best I can and I have been in contact with Mods but at this point I'm not satiafied with the response. To give this background, I used to be a public mobile customer and then I swtiched over to Koodo. But ba...
Hi All,I just transfered my number from another carrier. I can use my phone which has the new number to make calls, but when I try to call my phone I get a message that says "the cellular number you have called is not assigned ..." What should I try ...
I'll be cruising soon. I have never used a roaming package with Public. The ship is leaving from Puerto Rico. What islands are considered United States and would be covered by my roaming package? Is there a list?Thanks
Hello I flew out on October 31. To date TWO phone calls have shown up in my usage list that ORIGINATE at MY number and go to a number that is unknown to me.Since I am out of country my phone can not connect to a service provider (can not roam). Hence...
Hi, Currently I have a $25-30 Days plan. If I deactivate the service by non-payment for 60 days (because I will go oversea), and after that I come back and resume the service, do I need to repay for those two-month service(in total $50)? or just top...
To whom this concerns: Could anyone please tell me why I have not been able to use my data at all?I had payed for 250 MB in the mponth last only to waste it all! I hope someone oculd please hel my activating my data and find ways to redeem my lost 25...
When can I add payment to my account, I am changing my plan. Will be out of the country on my due date to make the switch. The question is how soon can I add payment. My plan expires on the 19 nov.
Hi, I am trying to activate data on my phone. I have followed the instructions and entered the APN information (a few times) and have not been able to activate data. Appreciate anyhelp/suggestions. Thanks.
hello my tn is **********, and i was having problems sending txt msgs only .. (i could receive make call but not send).My solution was resolved by changing sim cards with the same tn (but the problem was on your end) this is resolved.NOW my problem i...
