11-24-2019 04:56 PM - edited 01-05-2022 08:07 AM
How does one speak to an employee to get some answers about issues on your account? Thanks
edited by computergeek541: language - please refrain
Solved! Go to Solution.
11-24-2019 06:03 PM
Only works while you are in Canada. If you're in US, you need a 10 Day US Roaming Add-on.
11-24-2019 06:01 PM
Having unlimited walk to the USA, but it not working
11-24-2019 04:59 PM
@wmeilleur wrote:How in hell does one speak to an employee to get some answers about issues on your account? Thanks
To create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.
Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-24-2019 04:58 PM
@wmeilleur you can message the moderator team by clicking the question mark on the right hand side of the page and they'll get back to you by message within a few days, hopefully sooner