11-24-2019 08:56 PM - edited 01-05-2022 08:07 AM
Cannot login to the website/portal. When trying to reset password, I get:
Sorry, we’re unable to verify your email address.
11-25-2019 04:32 AM
@mondu999 wrote:Cannot login to the website/portal. When trying to reset password, I get: Sorry, we’re unable to verify your email address.
Are you trying to create a self serve account? Or this an old account and the password stopped working?
11-24-2019 08:59 PM
@mondu999
More details may be helpful.
New customer or old?
Were you able to sign in before to your self service account?
Did you sign up in store or at home?
Is it possible that you used another email address to sign up?
11-24-2019 08:59 PM - edited 11-24-2019 09:00 PM
Try resting password use sim for authentication
If that didn't work you will have to contact moderators at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Did you activate in a store?
