Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys and girls!I have a problem by activating RBCREWARDS code: https://www.publicmobile.ca/en/on/plans/RBC-offer I got message:"Sorry, you are not eligible for this promotion."I've already purchased 40CAD plan. I tried to activate it before comp...
Hello. I just looked at what other plans are available and realized I'm being overcharged by 10$/month for my exact same cell phone plan plan. At the moment I'm being charged 45$/month and receive the following services :1GB DataUnlimited Canada-wide...
I am having difficulty porting my number from VOIP.MS . I received a call from someone at Telus and they left a message asking additional info and indicated I need provide the additonal info to the "Porting Center". I can't find a link for the po...
Is the data add on on a $10 plan 4G ????Read somewhere in this forum that if one does not have data on their plan then the data add on would be at 4G speeds. Is this true and how can one confirm this? Data & Add-OnsAmount Used1GB Promo51.825 / 102...
Hi ,I just activated my new phone number but I wrongly put the referral code. Please advise how I can correct it.Thank you
My plan includes unlimited Canada wide talking why can't I call an phone number in Ontario from BC?
I referred a friend on Sept. 27th, 2019. The recent promotion says both he AND myself get a $10 credit. He has gotten his credit, and I have the loyalty $1/month in my account for his referral. However, I have not received the $10 credit I get for ...
MY SIM CARD HAVE LOCKED
Hello, I am using zenfone 4 and my friend has sent me a photo mms, but somehow I am not able to download or open it at all. SMS works fine, so I am not sure what is wrong.
What I need to do when I change location (eg. from Toronto moving to Vancouver), and if want to change #?
I purchased a Samsumg Galaxy A50 because it was supposed to be compatable with the Public Mobile network according to several sources. They sell them at Walmart and have plans for the phone with every cell provider I have heard of. I read some things...
I Activated my phone yesterday afternoon and ported my number from Fido. My Fido account was closed when I ported the number, but it'd been about 18 hours and I still have no service with Public Mobile. It seems like I may need help from a moderator ...
Hi again, still waiting on reply to my help ticket. My phone still will not send mms pictures.i can receive them and send photos to myself. My phone was able to send and receive up until 2 days ago(when I switched to public) I have checked apns count...
My account shows that I have a $50 available balance but I have no ability to see if I have any service remaining and my service is currently not working. I have tried to add plans and it simply doesn’t work??? I’m using a browser, I’m not sure if t...
Is it possible to get proper invoices for income tax purposes? I know I can view payment history in my account.Thanks
Can't pay my **bleep**ing bill for whatever reason my bank says it's public mobile and what kind of company has absolutely no contact number so pissed off today ready to sign with a different carrier like wtf
After reading several posts that seem to trash Public Mobile I decided that perhaps they are correct and searched for a better provider. I perused Lucky Mobile and other budget cell providers plans and add ons but all I could see are 3G data offering...
My son lost his phone. I need to disable his account and get a new SIM card, but he does not have online access. I am using my account to post this message. How do we proceed?
Is my phone compatible? Alcatel 5044RThanks
Hi there, I was just wondering about how this happened and how I would go about getting a refund? I topped up my accoubnt but was charged twice. I only clicked on the amount due option and clicked submit.
If I want to renew my plan early, I need to click the right cornor question mark? So how long it takes to do the plan early renewal? thanks
Hi All,My wife had her plan change over on Saturday to the $60.00 US plan. This morning (while in Ontario and calling her daughter in New Brunswick) only got dead air. I tried calling her and also only got dead air (Ontario to Ontario). My plan also ...
Hi,why I could not change another phone number after 4 months I have used it.
This is not good, most companies when you add money to your account, it automatically add your minutes. I was out of minutes and added $10 yesterday but I can’t still make or receive calls.
Hello,i added 10$ to my account but I still can’t make or receive call
I have the travel plan, however my texts nvr send it say send fail, data/internet shows LTE but nvr has service always says connecting but NEVER does I have been waiting on a moderator for over a week!
A friend of mine went to this London Drugs to signup with PM. Apparently because she was apprehensive about PM (after reading scandalous Google's hearsay) and felt that she could always demand a refund at "a real store" which a mere PM customer (me) ...
Hi, my phone recently broke and I was looking to buy a new one, and stumbled upon the Galaxy A70 on Amazon. However, the phone is listed as "international", and when I check for compatibility on the PM site the A70 isn't even an option, even though i...
