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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Still no service 12 hours

I still have no service. I'm porting the number from Telus. But I need to have this phone up and running asap. It's been 12 hours. I've hard reset several times, the phone is unlocked and it's compatible with public.

Resolved! plan expired

today is the renew day, after log in self serve account, it shows my plan expired. and " if u already paid pls disregard this message ur account suspended..."but the account balance still have money to renew. is that because the first day renew every...

he can't login to his account to replace new credit card

username;phone #forgotten password and father middle nameplease help? edited by computergeek541 to remove phone number from message posting

Keep building the customer base. Prepare the activation portal for even more sign-ups?

I am pleasantly surprised by the new price-matching plans made available this week.Definitely a great move towards creating brand loyalty. Hmmmm now I am wondering...Is there any possibility that Public Mobile would offer a 3 GB Data-only plan for $1...

Any Retailers in Ottawa besides Walmart?

Where can I buy a sim card & payment vouchers in Ottawa, ON besides Walmart? Note: I dont have an active number to text to find the nearest store

90 day plans used to be cheaper than 30 day plans...

I noticed in the past the 90 day build your own plans were cheaper than the ready made 30 day plans and the data/talk/etc were more convenient since it streched 90 days not 30, for example the 1GB LTE data only is $30/month but 90 days is $115 - too ...

Moved From Telus Prepaid - will I get my balance back?

I transferred my numbers from Telus Prepaid to PM and have a couple of questions: (1) I expected an text from Telus saying "sorry to see you go" - but I see nothing. Is my telus account cancelled? (2) I had a balance remaining on my telus prepaid - ...

Question about texting (Media etc)

Hey first time PM User here, just joined today with a plan that gave unlimited international texting amongst other features, but is this texting limited to text, or does it also include picture and video messaging?

Not having any connection luck.

Spent 2 hours at the retailer who couldn't get a solid connection to the PM site to get me hooked up. All of my info was entered, an account created but no luck. I was given a temporary number, which shows up on my iphone. I can't change my number to...

self serve

I tried to set up self serve and was told my number isn't correct. It IS correct. How do I get assistance?The robot doesn't understand my question, asked 2 different ways.

Resolved! Data usage

I activate my prepaid sim card today . Run a speed test using Speedtest app on data twice. Turn off data. Check my data usage 422 mb. I verified the mobile data usage on my android phone 400 mb for Speedtest app. Speedtest uses less than 15 mb to to ...

Resolved! plan change

Hi, How can i change my current plan to the new one that is offered? $25 a month unlimted canada calling and unlimited international texting and 1gb of data.

Resolved! Data not working

Hi,I switched over from Rogers to Public mobile yesterday and everything is working except my data. I tried following the steps listed on here and changed my APN and restarted my phone but it still doesn’t work. When I go into settings - general - ab...

New account sign-up error

I signed up for a new account (new phone # and SIM card purchased in-store) but got an error message after confirming payment. The charge for the plan went through my credit card, but I can't log in to my account nor has my SIM been activated - pleas...

Canceling line

Hello, I would like to cancel line that I no longer need, is there a way is self-serve for me to cancel it?

Resolved! Prepaid SIM card

I just purchased a PM SIM card from Walmart today. It’s not activated yet. When I brought it home I noticed the packaging says it’s a prepaid SIM card. I was planning on using it for the $25 500gb unlimited talk text plan. Will it work for this or...

Trouble signing my sister up.

I went through the whole process and after I clicked onto pay but thenI got an error message and it asked me to log in again....I tried to log in using my sister's info and it would not work.

I ported my landline number successfully but it doesn't work.

Here's my explanation. I successfully ported my landline number over to PM (when I login to my account it shows the ported over number) however when I dial that number my landline phone still rings. I don't know why this happens. I restarted my cel...

Pausing or temporarily cancel data only plan

Hello all, My parents thinking of switching to public mobile services. My parents have two phones and two tablets with data. I know public mobile do have data only plans. The plan is my parents will switch their two phones. They would like to use the...

Resolved! US Data

I bought 500mb of US data. I get a message that says my data roaming plan doesn’t cover text messaging. How could that be? Data is for texting right?

Resolved! You are not subscribed to a cellular data service

Hi, I recently switched my iphone 4 from Bell to Pubic. The phone number was transferred over and Bell unlocked the phone. Unfortunately, the data is not working on Public. I cannot get a data connection for any app. Texting and the phone service...

Resolved! Server issues? Unable to go into my account to change plan or top up for the last 3 hrs

Hi is there server maintenaince right now? I can't get into my account to change my plan or top up for the last 3 hrs. The account selfserve webpage seems to load really slow or not at all. Please help.

Resolved! Changing plans

Hello all,If I want to change my plan to a data only plan for 1 or 2 months, would I lose my phone number? I'm assuming not, but I want to make sure.Thanks

MY PUK NUMBER

CAN ANYONE HELP ME TO KNOW MY PUK NUMBER?

Resolved! Invalid SIM

Hi ThereFeeling bad Went to activate a SIM (and port a number from Chatr).Filled the first page on activation, then continued on next page. Had to call Chats for account number and pin. Click back on the form (not browser back) to review. Then got th...

Resolved! Porting number from 7-11

Signed up this morning. Just got this text. “ Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct P...

Resolved! Referral code

I just signed up today and I put in a referral code but it’s not showing up as inputted for my billing credit, only auto pay. Help!

Lost iPhone

My daughter lost her iPhone in Disneyland, and it hasn't turned in up in Lost & Found. Two questions: (1) Is there a way for Public Mobile to add the IMEI to the blacklist? From other discussions, there doesn't seem to be an answer to this. (2) Sinc...

Self-serve site down again?

I've been trying to log in for the past hour. It just says "Waiting for selfserve.publicmobile.ca..." Sometimes I can get to the page where I can enter my credentials, but after I click Login, it spins forever. I guess I'll try again later, but this...

Not receiving calls

I am new to public mobile. I ported my number in from Rogers yesterday but I am unable to receive calls, it just goes to my Rogers voicemail. How can I fix this?

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