Can I increase the data on my 90 day plan one month in?

[Al_C]

This REALLY needs to be addressed in the website programming. I ran out of data and ended up 'changing my plan' instead of just buying a data add-on which I could have done. I had no idea that I have now lost a month's worth of paid services by doing so.

Is there no way to get a refund for this?

[Al_C]

Thanks for your help Luddite!

[Al_C]

exactly. There should be a warning  about losing time already paid for.

[Korth]

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@Al_Cwrote:

This REALLY needs to be addressed in the website programming. I ran out of data and ended up 'changing my plan' instead of just buying a data add-on which I could have done. I had no idea that I have now lost a month's worth of paid services by doing so.

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@Ludditewrote:

This is an issue that catches some new customers by surprise.

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I agree - this REALLY needs to be addressed.  It's a recurring issue which catches MANY new customers by surprise.  It's really rather negligent for PM to leave this problem unaddressed - it catches too many people, causes them stress, costs them money, and loads extra work onto the PM mods - and it's not a "bug", it's a "flaw", a piece of bad design which isn't doing its task well enough, it should be fixed.

The simplest fix would be for PM to display a warning in bright red text (and perhaps an additional "Yes, I understand" vs "No, I don't want to do that" step) before the user clicks final commit on a mid-cycle plan change.  A warning written in plain English/French which clearly states that all remaining/unused prepaid service on the plan will instantly be lost forever (with no refund) if/when the user proceeds and forces the plan to immediately change or renew.

[will13am]

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@Al_Cwrote:

will13am it was a one off thing, I mistakenly updated many phone apps over data rather than wifi, resulting in a  one day data usage of 750 MB (never happened before). I was 2 months into my 90 days.

I was quite sure that I had switched off data before starting to update but must have been mistaken—no other way to explain that kind of data usage.

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In this case, I see three options.  1. Suck it up and go without data until the normal renewal date.  2. Private message the moderator team to early renew your plan by a month.  3.  Purchase a data add-on.  If option 1 won't work, then you need to compare relative costs of options 2 and 3.  The add-on data while expensive offers a no expiry feature that will keep the data around indefinitely until actually consumed.  I know option 3 was mentioned as being considered already, but it needs to be looked at again via comparison to option 2.

[Al_C]

will13am it was a one off thing, I mistakenly updated many phone apps over data rather than wifi, resulting in a  one day data usage of 750 MB (never happened before). I was 2 months into my 90 days.

I was quite sure that I had switched off data before starting to update but must have been mistaken—no other way to explain that kind of data usage.

[will13am]

@Al_C, if the data usage rate is a one off thing, it might be worthwhile to just ask the moderator team to do an early renewal of the same plan.  If this is expected to be an ongoing thing, then maybe you do need to do an early renewal to a different plan.  One month into a 3 month plan is too late to ask for any kind of grace in my opinion.

[tzliu]

Unless it is the making of PM which "speeds" up your data consumption, it is unlikely that you would get refund for consumed data, accidental or real. 

Try find a data monitor to track your data consumption. You can read all here:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Managing-your-data-usage/ta-p/152760

$30 for 1GB data vs 1 month service? your call which costs less. 

[Luddite]

@Al_C  You posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum  (which I have done for you today), or sending a private message directly to the moderators.

This is an issue that catches some new customers by surprise. You can ask for some credit for your error by clicking this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

If you run out of data again, renewing early is allowed by contacting the moderators. This restarts your plan again and is often the cheapest way to a get extra data. I have a friend who regularly renews his 90 day plan 2-3 weeks early. Unfortunately, no Rewards are applied when renewing early so that needs to be factored into the cost.