Someone already has my number that I just got right now

[Sheiksae]

Hello,

Someone already has my number that I just got from K-Mobile (dealer). I don't understand how to resolve this issue without talking to a customer rep.

Please help.

[srlawren]

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@Guspublic1 wrote:

Have you got call forward on your phone? Check.

Also is the cell# same as Whatsapp #? Check

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@Guspublic1 did you maybe reply to the wrong thread?  This one is 3 years dormant and I don't think your response really seems to go with the original problem anyway.  

[Guspublic1]

Have you got call forward on your phone? Check.

Also is the cell# same as Whatsapp #? Check

[srlawren]

EDIT sorry for the duplicate reply

[srlawren]

@Jorno thanks for the correction.  I've updated my macro for future use.

[Jorno]

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@srlawrenwrote:

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].

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Hours for moderators have recently been extended to 7:30pm (Eastern Time) on Saturday and Sunday.  See Knowledge Base article Updated: Contacting our Community Moderators

and here for confirmation.

[srlawren]

@Sheiksae you need to immediately reach out to the community moderator team for help. Here's what you need to know about that:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[Sheiksae]

Someone already has my number for a long time. I recently purchased a pre SIM card and got my number activated. Now whenever someone calls me, the calls goes to that person. Can you help me please ??

[Luddite]

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET)