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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Visa charges before renewal date

Who do I speak with when my Visa was charged before the scheduled renewal date?

Resolved! Any way to receive text when travelling in China ?

Can the PM# roam in the U.S. only?Is there any way to receive the text to PM# when I travel in China? Thanks.

Resolved! I am wondering how to remove a data block. My phone had a block on it when I was with Telus. Please

I can't use data on my phone. I am wondering if it still has a data block on it from when my husband used this phone with Telus. Please someone help. It seems I can only use WiFi.

Resolved! 25% badge

Surprisingly I earned my 25% badge today, is that means I can get $2 cridet for next month?

Resolved! Phone stolen

Helly my phone was stolen here us my number xxxxxxxx. I would like to transfer my number on to my new sim card xxxxxxxxxxxxxxxx edited by computergeek541: removed account information

Resolved! US Roaming Data Add-Ons

I have purchased all the US Roaming options available on the add ons page and used them up before the 10 days. I am in the US for an extended period of time without access to wifi and need a lot of data for work. I need another 1GB, but the option o...

Resolved! Changing phone number to a specific area code

Hi,Can somebody from the Mo contact me about changing my phone number? I'm not able to send private messages to the Mod team (site is loading forever...).Thanks!

Resolved! Error When Changing Plans

I logged into my account and selected Change Plans. However, the fields under Current Plans and New Plan are blank. When I select "Try out more Options", it takes me to an error message. I've tried using two different web browsers. Is it because I'm ...

Text messages

I can send text messages but cannot receive.. any help?

Resolved! How can i select 90 days plan

Hi, I am currently on 30 days plan but I came to know that 90 days plan gives rollover data. For eg if I am getting 1gb for a 30-day plan I will get 3 GB from day 1 if I opt for a 90-day plan. How can I select a 90-day plan from an online account? I ...

Resolved! Trouble signing into the community

Has anyone else had trouble signing into the community today? I am unable to sign in on my tablet as every time I do it accepts my sign in but then just brings you back to you not being signed in so I can browse but I cannot post I've tried clearing ...

Plan

If I change my son plan will he loose the black Friday deal

Phone not working

It happens last week the phone is not working,try power off take the card off still not working can’t call out or my wife calls me go to the voice message right away.any one can help.

Resolved! Error when trying to reset password: ForgotPassword/OldPasswordNotValidContactAdmin

Hi there, I receive an error when trying to receive my Self Serve password.The error message is: ForgotPassword/OldPasswordNotValidContactAdmin I have tickets from August that still haven't been resolved because the Community password reset wouldn't...

Resolved! When I call the USA from Canada my number on their phones appears as from Russia

I'm not sure if anyone else has this problem. I was wondering my USA friends don't answer my calls. Turns out that my number on their phones appears as RUSSIA (not a number like +1....) just says Russia. How can I change this? Does anyone have t...

Plan error

Hi, I got a message saying I used 75% of my data which shouldn't be true as I just topped up the plan and haven't been using my phone any differently than I always do.Secondly, I am not able to make or receive any calls.Thirdly, the balance in my acc...

Number transfer issue

How I can contact customer support for number port in inquiry

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Resolved! Odd discrepancy between My Plan and Rewards

When I logged in today I happened to notice a discrepancy between my Plan ($120 every 3 months) and the amount listed under Rewards: "As of today your estimated payment is: $150." Can anybody explain why there is a difference of $30 here? The Rewards...

Free holiday Add on

cCan't find free holiday add loaded on self serve account . Had tried 3 days after notification message. Please check n advice..

Resolved! how to cancel autopay after porting out ?

I ported out my number to Telus online just now, then suddenly I can not login to public mobile my account anymore, then how can I cancel my autopay setting?

Resolved! Duplicate messages

Running Android 9 and Googles SMS app I am getting duplicate text messages today. Anyone else experiencing this or is it just me?

USA Roaming plan $60

I was wondering where this plan is ? I was already to recruit a new customer and because I couldn't find that plan , I wasn't able to recruit them ?

Holiday reward

Do you have to have an active account to use the free 1GB data and international calling for the holidays?

Email and Password Forgot

i setup a phone for my son and cannot remember the email address or password i used. how can i access this information. how can i log into account

Porting From Virgin to Public

Hello!I just signed up to public mobile a couple of days ago & went through the process of porting my number from Virgin.I currently have my old virgin sim card in one phone & public sim in another phone, this was to check when the port had finished....

Resolved! INTL Long Distance and Canada-Wide Long Distance

I'm on the $15 plan. 100 Canada minutes, unlimited texting, 250MB data. I have the $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US) addon and the 500 min Canada-Wide Long Distance addon. if I place a call to a canadian number and i...

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