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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28924 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40770 Views
  • 185 replies
  • 29 Bravos

Resolved! Failing to pay with certain Bank Accounts

Hi,I am a user for a while now and had a lot of trouble paying for the service after 1st month of use. I was not able  to find Public Mobile in the payee list of my bank when paying online. My uncle had to run around tirelessly so as to pay it at the...

moinmpatel by Great Neighbour / Super Voisin
  • 1025 Views
  • 5 replies
  • 0 Bravos

Did not received Sim

hello i ordered sim online on 03/13/2019 and i did not received sim card, can someone help me thank you

DeejayGur by Good Citizen / Bon Citoyen
  • 1765 Views
  • 17 replies
  • 0 Bravos

Refer a friend reward?

Hey I referred a friend (#) and I'm sure it said she'd receive her first month back and we'd both receive $25 credit but neither of us have received anything? Please can someone help? My number is    Edited by computergeek541: phone numbers removed

millarandy88 by Great Neighbour / Super Voisin
  • 649 Views
  • 3 replies
  • 0 Bravos

SIM can't find public mobile network

Just signed up both me and my wife. My number ported fine and works. Her's has not been able to connect, tried 3 new PM SIM cards, same problem, tried a new p phone number, same problem. It's not the phone, my SIM works in her phone. Her SIM won't wo...

Chrisflloyd by Great Neighbour / Super Voisin
  • 1004 Views
  • 3 replies
  • 0 Bravos

Resolved! Rural Address Only - NO Street address

I'm bringing a new customer to PM who lives outside of town where addressing is different. No Streets or Ave or house numbers only Townships and Ranges location. How do I help them enter an address in the Account Setup box.Thx for any help

DvAbCanEh by Great Citizen / Super Citoyen
  • 1408 Views
  • 6 replies
  • 0 Bravos

International text.....

On my plan it says that I have unlimited international text, but I am wondering whether this means that I can text from Canada to anywhere in the world or does it mean I can travel anywhere and text people back in Canada. I am heading to the states a...

macjammin by Good Citizen / Bon Citoyen
  • 10333 Views
  • 42 replies
  • 0 Bravos

Resolved! $2 reward for autopay

Hello!i ned to know if the 2$ reward for auto pay also applies to the plans where you get the 500mb bonus for autopay...basically if you have autopay you get both bonusses ($2 off and 500 mb extra)?thanks

nicoldans by Good Citizen / Bon Citoyen
  • 1572 Views
  • 6 replies
  • 0 Bravos

Service at Wal-Mart

Just wanted to echo the other reviews regarding service at Wal-Mart. I spent a ridiculous amount of time waiting in line to buy my $10 SIM card. Apparently of all the employees they have working in the electronics department only one is permitted to ...

Auto pay

My account is on auto pay an today is expiry date and says account expired but hasn’t paid ? Does it pay after midnight tonight or will I be canceled ? I verified all info an auto pay is on !

Busaman by Good Citizen / Bon Citoyen
  • 754 Views
  • 3 replies
  • 0 Bravos

Resolved! Activate SIM and port phone number

Activated my new PublicMobile SIM card today, and requested to have my current cell phone number ported to PublicMobile (PM) as well. Just got a text from PM that told me I still had to activate the account and that I needed to click "Contact us" on ...

Exilebay by Great Neighbour / Super Voisin
  • 1479 Views
  • 8 replies
  • 0 Bravos

Fraud or cloned SIM?

Just before my working day was over I started receiving emails from paypal indicating there were changes completed to my account and new charges/payments to my account. I tried to recover paypal account to found out my phone suddently stopped working...

pavellyzhin by Good Citizen / Bon Citoyen
  • 6059 Views
  • 66 replies
  • 1 Bravos

Re: activation

Hi I need to change my email on my account that I am still locked out of and also my phone will not allow outgoing calls

Resolved! Do I get charged for data over usage?

My parents sometimes forget to turn off data, if they go overboard, will they get charged extra or what will happen?  We are on the $25 plan unlimited with 1gb data.

blessme4k by Great Citizen / Super Citoyen
  • 4248 Views
  • 29 replies
  • 0 Bravos

Missed referal during activation

How to get the referal person in after activation of sim card.thanks for any feedback

Bougj by Great Neighbour / Super Voisin
  • 837 Views
  • 6 replies
  • 0 Bravos

password reset is not working

Hey guys,I just forgot my passwd, and I was trying to reset my password using:"https://selfserve.publicmobile.ca/forgot-password/"But after I filled in my email and clicked on continue, it shows nosense line and I never got email from publicmobile. A...

jbtzhm by Good Citizen / Bon Citoyen
  • 1625 Views
  • 14 replies
  • 0 Bravos

Resolved! Receiving calls from USA, India, (worldwide)

I live in Canada and reside here. If I get a call from the USA, India etc... will I get billed extra or is it covered under my plan? The plan would be the $25 plan unlimited canada-wide calling.

blessme4k by Great Citizen / Super Citoyen
  • 1242 Views
  • 6 replies
  • 0 Bravos

6GB @ 4G LTE / 90 days plan = $135

I have just ported my number and signed up for this plan today. Does it mean that I will have 6GB to use every 30 days (every month within this 90 days period), or is it 6GB data divided over 3 months? If I opted for monthly (30 days) payments the sa...

airamia by Great Neighbour / Super Voisin
  • 1966 Views
  • 16 replies
  • 0 Bravos

Number Porting

I have two phone numbers under one acccount in a family plan.  I want to port them to Public Mobile.1. Can i port them to two seperate accounts, one in my name and one in my wifes name. 2. Will this allow me access to any referal bonus if i use the f...

Gene001 by Great Neighbour / Super Voisin
  • 734 Views
  • 3 replies
  • 0 Bravos

activation

Hi,I have ported my number from rogers and then called them to unlock, which they did, as I provided IMEI#,inserted SIM card, chose a plan, added funds, and nothing...no service,although in "history' shows calls I tried to make however all that happe...

Dimas by Good Citizen / Bon Citoyen
  • 1484 Views
  • 13 replies
  • 0 Bravos

Requesting a new phone number

Hello. I am requesting for a new phone number as my phone number that was requested is not available. I was hoping that my phone number could be close to the one requesting so it is easy for my kids to memorize it. 

Kstortz88 by Great Neighbour / Super Voisin
  • 600 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working

My data has recently stopped working for no discernable reason. My girlfriend has the exact same plan with public mobile that I do, and when she puts her SIM in my phone, her data works. When I log into my account on Selfserve it still shows that I h...

mkoosting by Good Citizen / Bon Citoyen
  • 4021 Views
  • 23 replies
  • 0 Bravos

Resolved! Self serve account not activated

I lost my SIM card before i set up my self serve account . Now I am trying to activate a new SIM card under my old number .

Kmiko1989 by Great Neighbour / Super Voisin
  • 1715 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't Make Some Calls

I am currently job hunting and trying to return some recruiter's calls. However when I try to do this I get the "Talk is not a part of your plan" message. Unlimited provincial(Ontario) talk IS in my plan, and the number is in Ontario. In an attempt t...

mww by Great Neighbour / Super Voisin
  • 834 Views
  • 4 replies
  • 0 Bravos

Resolved! what happens when my data expires

hi, i purchase a $25 plan with 1g of 3G data, what happens like in 15 days I use the 1G data, how do i add another 1g of data? 

ewq1ewq1 by Great Neighbour / Super Voisin
  • 1650 Views
  • 8 replies
  • 0 Bravos

No Service after Signing Up

Hi, I signed up for PM on March 22. It is now March 27th and my phone still shows No Service. I ported over a Telus landline number, so from my understanding this can take a few days? Can anyone speed this up and verify it will work?

RodneyN by Great Neighbour / Super Voisin
  • 1294 Views
  • 11 replies
  • 0 Bravos
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