Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just switch to this phone and I am having the issue where Telus and Kodoo appear in my APN list, but no option to add APN or edit to get data going?
Hello, I am heading into the US for 7days. During my stay I would like to be able to make calls back to my family in Canada and to possiable to call cabs etc in the US. I am having trouble figuring out which plan is best. There is a US Talk Only plan...
How much do calls to the United States cost per minute if I don’t have a package that includes US calling?
My father is 88 years old and living in assisted living. We have been trying since June 2019 to find a way to cancel his phone service which is being auto paid at $10/month. I obviously cannot sign in with his user info because he doesn't remember an...
Hi everyone, On 11/26/19 9:51 AM, I received a text from PM indicating I have successfully referred a friend. Unfortunately, I did not receive the $20 referral credit after 72 hours. I contacted the MOD to investigate. After two days, they respond a...
I sometimes wish PM had roll over data. I have 8.5 GB data and some months u end up having 1GB left over while some other months 500mb left over. Would be good if unused data rolled over. Some people who have my plan 8.5GB data with Unlimited talk an...
Hi, Last month I asked a friend to make a payment for me, and it worked, but the autopay was also activated without my permission, so it charged her this month as well. I'm not using the service anymore so I would like to have a refund to her credit ...
I am a new customer. On the first payment due, I didn't receive my autopay reward of $2.00, even though my credit card was debited.
Hi! I need some help I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number.
At the end of the form, I tried to hit the “Continue “ button but it doesn’t go through.
I will be overseas for a while and can I just keep my number and plan? as I have earn quite rewards so i do not wish to give up my current plan. thank you
I need to transfer my license and in order to do that, I need to provide a phone bill that shows my address. How can I get a PDF statement or bill generated?
I do recieve most of my texts, however about once a week i find out someone texted me but I never received it? I have a Samsung S5.
@geedimitrakis wrote:To whom this may concern, I need official transcripts of every transaction so far for government purposes, need it as soon as possible, thank you in advance for your comprehension!I require a technician to provide records going b...
I bought 4 SIM cards. One of them does not work. It was tried in all of our unlocked iPhones. I messaged a moderator last night and I have had no response. Has anyone experienced this? If so what was the conclusion? Losing patience.
Non of the discussion threads that I have posted in give me a email of a new post or a private message. What do I need to do?
I just have to give a HUGE shout out to Public for their Service. I switched a few weeks ago after being with my old provider for over 15 years.The transition was seemless and my number ported over easily. The plans are a fraction of the price I used...
How long can one keep "Lost/Stolen" status before plan is deactivated?
my plan includes pictures with text but they don't send. why not? KD
After finally getting sim card and account set up, I have had ZERO issues. I would like to say that I am very pleased with how seamlessly the switch went. I have recommended Public Mobile to everyone. Thanks for the help from the community and the MO...
To prevent necroposting Public Mobile should lock old threads.
I switched to public mobile a few months ago and everything is working great. Even successfully used the US Data roaming on a recent trip. I can make and receive phone calls, send and receive text messages, and use my cellular data to access the in...
I am paying for my dad and managing it through public mobile Will the referal bonus apply ?Keep in mind I pay for it under my name and account but I lend the SIM card too my 80 year old dad.My dad recently purchased an impulse phone with higher mont...
my cell has been working fine, but since yesterday morning, it stopped working. I see the message: Invalid SIM card, emergency calls only. This happend before once, and was resolved automatically after a couple of hours. But this time it last one day...
I was referred by my friend and just joined Public Mobile at the last minute of Black Friday Promotions. My friend's referral code is xxxxxxxxxxx and I am 100% sure that I provided this code when I activated my SIM card. But neither of us have receiv...
I have the $40 plan and i've set up autopay so it's supposed to be $38 now. It says i have $6 earned rewards but i have $0.00 available funds yet i'm still paying $40 plus tax instead of $38? i'm confused as to how the rewards work? i've read that au...
My plan says "unlimited incoming calls", but they are counting towards my usage. When I ask "SIMon", I keep getting the response "Incoming calls count towards the minutes used in your plan". The plan clearly states "unlimited incoming calls" so why a...
Through a friend of mine, I heard about this amazing plan that Public Mobile provides and a couple of minutes ago I became a customer of public mobile. However, I just realized that I forgot to put him as referral when I activated. Would there be any...
last three hours I am trying to figure out this system and I am now regreting going this way and swiching to public mobile. I still did not figure out if I can port my cell phone form koodo to public mobile and if it is possible and how to do it. I w...
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