Upgraded Plan Charged for Both

[FlutePlaya]

I upgraded my plan last month from and switched it from a 90 day cycle to a 30 day one. My credit card was charged last week for the new plan but my account has not been updated to it (I upgraded for more data and I do not have any more). Additionally, when I look at my account online it says that I my next payment will be in June and is the old 90 day cost. So it looks like I'm still on the old plan and being charged for both it and the new plan.

Help?

[FlutePlaya]

Thank you!

[Alex888 · Accepted solution]

@FlutePlaya It sounds like it didn't change your plan properly, you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437