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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Invalid SIM

I'm trying to sign my wife up for Public Mobile and have been told her email and SIM are invalid. I assume the email problem is because she was with Koodo based on research but i don't know what to do to get her signed up. I can't ask for help as her...

Resolved! $15 Plan- NO Auto-Pay registered - 250 MB data showing up (given) anyway under Usage & My Plan

I do not have Auto Pay. I haven't registered for it.I am on the $ 15 plan.The 250 MB bonus data only comes with the Auto Pay, no auto pay = NO data.I have NO data add ons or any other add ons on this plan. So why is the 250 Data still showing up unde...

Resolved! transferring old phone number from Koodo to Public mobile

i have just registered with Public mobile and I needed to create new phone number. I woudl like to use my old numer from koodo provider which is sitll active. How to transfer? I do find lot of info that it is possible and easy to tranfer but not a si...

Unable to use phone or account

I require a PUK Code to utilize my phoneI purchased two accounts. This one is working well. However, I was unable to log on to the other phone and create a second account. It will not accept the SIN Code and now I also need a PUK.

Resolved! No access to voice message

I was trying to get access to my voice message (I asked my friend to leave me one so I can test it) but couldn't. The voicemail icon has a red dot beside, when I called my voicemail, it requires me to set up my mailbox. I recorded my name but didn't ...

Today in Toronto, I have no data service!

Hey - has anyone else in Toronto noticed that the LTE connection is down? I've been using Public Mobile for months, but today, unless I'm connected to wifi, I can't use any data.

Got new number, outgoing calls are OK but incoming go straight to voicemail

Got new Public Mobile number, not a ported one from another provider, outgoing calls are OK, I also see my new phone number in call display but incoming go straight to voicemail. Is there something I need to unblock in the account?

I am not able to log in to account

Hello i was away from country for almost 88 days and is back now. Now i am not be log into my account. I have baught the recharge coupon. Plz help to login to my account. edited by computergeek541: account information removed

Resolved! US roaming ?? when i cross the border will i get a helpful option text to add on roaming?

hello everyonewhen i cross the border to the US will i get a helpful text option to do an addon? or is there a text code option to do the add ons rather than having to go online also will i get a notification text when my addons are about to expire a...

All the sims sold out. No black Friday deal possible?

I am sorry I just found out about public mobile. All the sims are sold out in the nearby store. If I order online can I take advantage of any of the black friday deals?

Resolved! Mobile data internet is not working

I just made renewal payment for my sim card yesterday, and chose data plan as well. However, I am still unable to use mobile data (for internet browsing) until now. As additional information, my previous package will be expired on dec 8, but I make a...

Resolved! Motorola Moto G7 Power

Hi, I bought an unlocked Motorola Moto G7 power XT1955-2. I found that it's made for South America, will it work for PM in North America please? Thank you.

Resolved! Autopay but expired

I have my plan set to autopay but today I noticed I couldn't place any calls and I get the message that I'm "not registered on network". When I logged into my account it says that my plan is expired. Why is my plan expired when it isnt even due until...

Moderator

I am trying to figure out how to message a moderator. I am brand new and I can't seem to figure it out. Going on 1 hour now trying to figure it out......

Cheaper data?

Is there a cheaper way to get more data than paying 30 bucks for 1 gig ?

10 bucks a month plan??????

Is the $10 a month plan gone now? I can not find it and what to help someone join for $10 a month.

Mods unreachable, website keeps timing out

Is there a problem with the community website? I have been trying to respond to @CS_Agent for over an hour now and either self serve , community page or messages page keep on timing out non stop for over an hour . All I am getting is : " your reques...

CREDIT CARD NOT VERIFIED

My account was suspended today because I had a new credit card issued to me and it won't accept it, says not able to verify credit card???????

Resolved! No Service on iPhone 6

Hi all, Long time user of PM, first time community member poster here. I already contacted a Moderator about my situation, but I'm hoping I can find someone that has experienced something similar to me or a "quick" solution since I do need to use my ...

Resolved! My number is not ported due to some issues.

I am a first time user and have no idea where to find a moderator which I was told by a call from PM. I clicked some links provided here but it led me to some search window. I hope to get some help here.I transfered my number from a pay-as-you-go pro...

Re: NEW OFFER: 2nd Month Free! BLACK FRIDAY SALE! Activate by December 2 and get a bonus 5 GB of dat

Hi There, I Activated my account on Nov26. Seems like there is more promotions added for the Black Friday deal. I just want to make sure, I also get the new add on deal. Who can I speak to in order for me to get the new black friday deal? Thanks

Resolved! Bring back $60 plan UL US/CAN Plan

Hi Everybody, I am going to US trip for about 8-9 days. The following are the options available.=============================================================US talk/text/250mb data = $20 (data too less)Unlimited talk = $8 (Good)Unlimited text = $8 (k...

Will Samsung galaxy a70 sm-705w work with public mobile? thanks

Supported Network2G, 3G, 4G/LTE2G BandsGSM850, GSM900, DCS1800, PCS19003G BandsB1(2100), B2(1900), B4(AWS), B5(850), B8(900)4G Bands- 4G FDD LTE:B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B12(700), B13(700), B17(700), B20(800), B26(850...

Cancelling a referral

If I entered a referral when I signed up but need to cancel that now. The person is included in a legal dispute with me and being particularly mean and I would like to cut all ties with them.

Account locked me out

HI there, my account is =======@yahoo.com. I can't login anymore, what happened? [private info deleted ....... Luddite]

One time $20 credit for refer a friend.

I refer a friend to Public Mobile last Saturday (Nov 30, 2019). I only get $10 credit. I know it should be one time $20 credit during Black Friday promotion. Please help me find it how to fix it . Thanks

unlock phone

How do I unlock an LG V20 phone that previously was used with your sevice. I need the SIM PIN. Tha ks

US roaming

I am currently roaming in the US and I used up all of my 250meg roaming data. I tried to add another 250meg but the option was unavailable. I beleive i mistakenly added 200megs of Canadian data which i dont need since I still have about 1700megs of d...

data with auto pay

on the $15 plan, does one receive a new 250mb data every month with autopay?

Getting Started - porting over a number

Just joined yesterday and so far so good. Want to port over my phone number from Virgin Mobile to my new phone and new provider, Public Mobile. It shows my old number on the phone details under settings but when I try to text/call the old number, sti...

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