Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I've mistakenly payed in advance balance 70 dollars. I don't know if I can retrieve this money. This money is not for the correct plan that I am using right now, it's for next 2 months. Please let me know if it's possible to get this money ...
Hello, I have a Pixel 3A. I recently upgraded to Android 11, and since that upgrade I'm unable to send or receive any pictures or videos in the messing app. When trying to send, it just get stuck attempting to send indefinitely, and it never complet...
Hello, Myself and my parents just activated our sim cards this afternoon and we are all having the same issue. Text messages are sending fine, we got activation emails, and we got our emails saying sorry to see you go from Telus. However, all three ...
I signed up today in store and got a text to my phone sayin the write down my pin the guy at The store said I to contact pulbic by email is there a default pin?
Hi, On Sep 2 I received a short message stated getting a $20 bonus when refer a friend plus the regular $1/month. I then referred 2 friends using my code xxxxxxx, but so far I received only $20+1/mo from 1 of the referrals, which should be $40+2/mo ...
I had an issue closed before I could reply. I can't open a ticket now in Firefox/Chrome. On the very bottom of the ticket popup there is a blank box and the submit ticket option is inactive. No popup/adblock running.I'm missing a $20 referral. Any id...
Hello, The new plans are all at 3 G, does anyone know what the generation is of my current $45. plan? I cannot find that information anywhere. I was sure it was 4 G. Thanks
I'm travelling out of my home city (within province) and testing out my service coverage. I am getting a message for outgoing calls (to another Canadian number) that says "please stay on the line until your call is completed - long distance charges m...
I have requested my number be ported out to Bell. My account was active when the request was made. Bell is saying I need to speak with someone from public mobile to release my number. Can anyone help?
I changed phones last month and ran out of date for first time in monthsso I decided to upgrade from 25$ plan to 40$ plan so I did and it was supposed to start today but it’s still on 25$ plan
I had an issue porting it. My plan expired and i still needed to port out my number so I renewed a cheaper plan $15 with p bloc mobile to port out. I got locked out of my account just now because I wasn’t able to sign into my account.... I’m wonderin...
I SEE THE LONG DISTANCE ADD-ON MENTIONS THE UNITED KINGDOM, BUT NOT IRELAND (SOUTH IRELAND IS NOT IN THE U.K.). If I purchase the long distance add-on, will the add-on include Galway in South Ireland?Thanks.
Somehow the Public Mobile texts that warn for an approaching data limit, seem to not take into account the "bonus" data that we get with each plan. For example, the $35 / month plan includes 1 GB of data, but also a bonus of 500 MB, & an additional ...
Over 3 days, we ended up going to 2 different Walmarts, in order to switch all 4 of our family members phones over to Public Mobile. The first one, in Vaughan, close to Highway 7 & Jane, was exceptional! However, due to being geographically closer ...
Hello, I forgot to pay my 40$ plan which is due 25 September. I have a balance of 10$ I bought 2 vouchers 20$ and 10$ however I am not able to top up my credit. My payment history shows that I have Credit 20$ and balance 50$ for today. what should I ...
I have received a couple voicemail notifications in the last few days on my iPhone 6. I will receive a notification of a new voicemail but no recent calls showing in my history and the phone has not rung. A red notification shows under the voicemail ...
I just bought a new iphone 11 pro and thought I would use this opportunity to change carriers as I feel Rogers is overcharging me. I did want to keep the same number though so when I activated the sim card I put in that info. I put the sim card into ...
