Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm on auto-pay and because my credit card expired in September, my plan didn't auto-renew as it should have today. I've tried many times to "replace my card" with the new expiry date and CCV but every time I do so, I get a message that the site is u...
I ported my number from Bell yesterday and can make calls, receive and send texts but cannot receive calls. The calls go straight to my old Bell voice mail. Is there a way to connect with the appropriate moderator to get some help.I have called Bell ...
I'm trying to activate a new SIM card, but when I reach step 2, the dropdown for city/region doesn't work when I click it. I've tried it with Chrome and Safari and the same problem persists. Any help?
I can't get into my online profile too make a payment is there a way to reset it?
Hi All, i ported my old landline from telus yesterday. it worked immediatly or so i thought.i can call out, end and receive texts but when someone tries to call me they get the error message: 8uv2 your call cannot be completed as dialedI had a look a...
Hi, A friend whom uses Public Mobile topped up their account for $30, as asked for by Public Mobile to pay for their service, but they told me they got a text saying they don't have enough funds on their account to pay their bill. I figured that Publ...
Hi, read few a few topics but still confused. I bought this plan and wondering how it works. From what I understand I can call within Canada to a Canadian/ us number freeincoming calls from us and if I am in us, there is roaming charges. Texting wit...
When moving to Public Mobile from another provider, Is manual entry of APN information mandatory, in order to get a data connection?
Hi, I am currently a legacy customer since 2010. About 2 months ago I called 611 because I couldn't sign into my account becaose it was locked and it said to contact customer service to unlock it. Ever since then I can no longer reach customer servic...
I paid money twice on November 30, 2018 for services for Nov 30 and Dec but its showing that I have a zero balance. But yet it shows on my bank statement that I paid twice for my services on Nov 30
Hello,I would like to buy new cell phone and unlock my previous one.How can I get the unlock code? Thanks in advance!
The person who got me this Speakout Plan is upset for me. On Dec. 25 at 12:02 am, he set up the plan on Public Mobile. He had ported in my phone number from Speakout. Everything worked in a few hours EXCEPT incoming calls. After asking about thi...
I have provided a screen shot of my recent payments for reference. added red lines to seperate payment between months So recentely I swapped my old plan of ($40 for 4.5gb) to ($40 for 4.5gb+500gb bonus w/autopay) to get the 500gb bonusI decided to cl...
Wondering why my plan is 40.00 and 42.00 was deducted from my account today?
Hi,I brought 15 dollars add-on (400 minutes international calls) a few days ago. But my add-on wasn't added. My money has already been deducted from my card, but I am not able to make any international calls (even for the USA). Problem is when i try ...
Hi,I recently purchased an add-on for 400 minutes of international calling, mistaking it for roaming. Since I already paid $15 for it, is there any way I could turn this $15 into credit on the account? Thanks in advance!
Hello im new to public mobile. I didn't like my number and was getting calls from random telemarketers. so i decided to change my number but i changed it to random number but i want to get a number thats easier to remember.lol. can i change the numbe...
Yesterday, I tried to activate it, but still it did not work.It says 'unregistered SIM'I already got email from Koodo for service cancellation, but the public mobile one did not work yet.
I registered my mobile with email ID (xxxxxx@gmail.com) however couldn't login. it shows email is not recognized.
Need help to reset the account online
I am trying to register my account for the first time and everytime I input the PIN I receive from my phone the pin changes and I get sent another PIN. What on earth is going on?
The photos you see attached are what I JUST received on my phone as a text.The link in the text led to an Interac e-Transfer that didn’t specify the name of the carrier and claimed it was for a charge they supposedly made, which I could not find on...
Got to the page where you enter credit card info and "Activate". Eventually got: This page isn’t workingactivate.publicmobile.ca didn’t send any data.ERR_EMPTY_RESPONSE This is in Chrome becuase in another comment from someone a smarty pants said to ...
Yesterday I went to downtown,I didn’t sent any message out,but from my account I saw there was counted 6 message .i think connect WiFi on younge/bloor subway maybe cause text out.anyone knows how to avoid text outgoing from ttc WiFi?
just purchased a sim at walmart.. said i'd set up the sim at home..initially went to the second screen, selected the option to keep my current number.after entering the info, would not progress to the next page.now, when i try again from the start, n...
So just trying to wrap my head around how this works, because it seems like PM is getting free money if you change your plan prior to the renewal date, which to me does not seem fair. I know PM is a prepaid company, however they do have a somewhat s...
Signed up a month ago and everything went fairly smoothly besides some activation/porting woes. My second bill ended up being a $2 credit due to all of promos ($35 plan, $25 referral, $10 off for 6 months promo and $2 autopay) Just wondering when I m...
Can you still receive incoming calls if you exceed your airtime? Would you still be able to receive calls?
Can anyone tell me why my loyalty awards were not applied to my December bill? I’ve been a customer for almost a year and this is the first time I’ve had this problem.
I thought my visa was automated. I guess it wasnt. I added the funds to my account and my plan isnt selcted and I cant seem to add a new one. Can someone help me please to reconect with my regular $40/5G plan ?thank you
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