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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68927 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72573 Views
  • 180 replies
  • 32 Bravos

Cannot make out going calls!!

Hello, my moms phone is connected with Public mobile, it has been over a week that she cannot make out going calls, the message she gets is “you don’t have a long distance add on and this call is not covered by your plan”. Now my mom was in the hospi...

tkaltsis by • Great Neighbour / Super Voisin
  • 1911 Views
  • 10 replies
  • 0 Bravos

Resolved! Outgoing calls to NS that I did not make

When checking my usage on my account I've noticed several outgoing calls from my cell phone number going to 902 580 4001 in NS.  I have never called this number nor do I know anyone in NS.Please disallow this outgoing call going forward since it's no...

mhlevere by • Great Neighbour / Super Voisin
  • 2186 Views
  • 5 replies
  • 2 Bravos

Resolved! complimentary 1GB data add-on expired?

Hi, a while back I received a complimentary 1GB data add-on.  I'm not sure what the exact name of this add-on was, but I could see it in my account overview for the longest time.  Yesterday, I ran out of data on my normal plan, and was assuming that ...

wikevin by • Good Citizen / Bon Citoyen
  • 2389 Views
  • 8 replies
  • 0 Bravos

Two Phones - One Account or Two?

Hi All,Just joined Public Mobile. I would like to transfer and register a second phone that was with the same provider and account. Can I add that phone to my new Public Mobile Account or do I have to create a second account for the second phone? Tha...

TH04 by • Great Citizen / Super Citoyen
  • 1404 Views
  • 4 replies
  • 0 Bravos

Resolved! Recent new customer to Public.

After a very frustrating year with Bell Mobility I decided to try PM. I must say I am very impressed. Service to date has been fantastic. I especially like the View my Usage page as it gives you a very detailed description of my phone usage. Bell did...

aj4martin by • Great Neighbour / Super Voisin
  • 1211 Views
  • 4 replies
  • 8 Bravos

vioce mail

why you count as outgoing minutes when I hear the vioce mail , The plane is unlimted incoming call , vioce mail and texet  .my phone #**********.        

magdi by • Great Neighbour / Super Voisin
  • 1338 Views
  • 5 replies
  • 0 Bravos

Reactivated SIM

I'm hoping to use my old PM SIM to reactivate my account - but its not workings - thoughts? 

kschnare by • Good Citizen / Bon Citoyen
  • 1237 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to make long-distance call to Germany

Hello, I have purchased the $15 400-minute long-distance add-on and I wish to make a call to Germany, specifically, the Deutsche Bank international student help line at +49 (0) 69 910 10006. (I also tried their ordinary English information line at +4...

a2uw by • Great Neighbour / Super Voisin
  • 3269 Views
  • 5 replies
  • 0 Bravos

Getting started

Hi.  I went through the process to activate my new sim card and choose a plan.  On the final step, when I submitted my payment information, it processed for several minutes, then gave a generic error indicating I needed to logout.  I verified that my...

cleeman by • Good Citizen / Bon Citoyen
  • 1771 Views
  • 5 replies
  • 0 Bravos

Resolved! Delayed Reward?

Over the weekend I activated a new phone with my referral code around 930PM, though didn’t receive the reward until 12PM the next day. Is it typical to have a delay in receiving a reward?

Carniam by • Model Citizen / Citoyen Modèle
  • 2887 Views
  • 13 replies
  • 2 Bravos

only can make emergency calls only

I went to put time on my phone and it says emergency calls only.  How do I put time on my phone when it says that.

Laurie2 by • Great Neighbour / Super Voisin
  • 2351 Views
  • 14 replies
  • 0 Bravos

Data Usage

I changed my plan 4 days ago from 4 gigs to 8 gigs and I still have 4 gigs

derek1959 by • Great Neighbour / Super Voisin
  • 2244 Views
  • 12 replies
  • 0 Bravos

PASSWORD CHANGE

Can someone please tell me why I keep getting phone calls telling me that I have to change my password?  I have no idea what this person is talking about and what password has to be changed and why?  It would be nice if this robot could be more expla...

Speedy by • Good Citizen / Bon Citoyen
  • 1363 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot make nor receive calls

I just connected with public mobile today. I transferred my phone # from Telus. Messaging is working but I am not able to make nor receive calls. The connection was done more than 8 hours ago 

marigold by • Great Neighbour / Super Voisin
  • 1618 Views
  • 5 replies
  • 0 Bravos

Resolved! Free International Texts

When a plan gives me "free international texts", does that mean all standard text messages coming in and going out of Canada to anywhere in the world are free?

govserv1 by • Good Citizen / Bon Citoyen
  • 1731 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Receiving calls from Mexico

Just posted a similar question. My friend actually called his carrier who was told that my number did not exist. Did you ever resolve this? 

vicgal by • Good Citizen / Bon Citoyen
  • 3535 Views
  • 13 replies
  • 0 Bravos

Funds not showing updated balance?

So my renewal is on July 2nd.  I have 4 dollars of funds remaining.  I went and made a payment to cover the amount due.  I never got any confirmation that the payment was successful.  So I tried again but got a message saying that I already have enou...

mobileguy by • Model Citizen / Citoyen Modèle
  • 2915 Views
  • 25 replies
  • 0 Bravos

Promo code

Hello. I am new to Public and seen there is a code that I can use (A reference code). Is there a place that people post these codes or would I have to get this code from someone? Thanks Andrew

AndrewB by • Great Neighbour / Super Voisin
  • 2058 Views
  • 7 replies
  • 1 Bravos

Barely any service since switching from OnePlus 5T to Samsung A51

I live in an area where cell service should be great.  All my friends on their different carriers have no problems, then theres me.  I had a OnePlus 5t and maybe got 2-4 bars of service.  I just switched to a Samsung A51 and now I have no bars and st...

tabbitatt by • Good Citizen / Bon Citoyen
  • 4774 Views
  • 27 replies
  • 0 Bravos

Cannot make outbound call to local number

Hello,  I hope someone can help me please.I have unlimited provincial plan. I can make outbound calls to everyone in Ontario, except one local number with area code 647.It says " you dont have an active addon, this call is a long distance"I tried rem...

arun1824 by • Good Citizen / Bon Citoyen
  • 2889 Views
  • 13 replies
  • 0 Bravos

transfer phone # from other provide

Please note that the block as been removed on phone # xxxxxxxxxxxxx and xxxxxxxx ,  please activate?  edited by colmputergeek541: phone numbers removed

martinemartin by • Great Neighbour / Super Voisin
  • 1241 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment failed

Hello, I have been a public customer for a few months. The auto pay always worked fine. This month I logged in to see my auto pay has failed. I have been trying for hours to register my card but it keeps saying reg. Failed.    Is there any way to mak...

psk0812 by • Great Neighbour / Super Voisin
  • 3493 Views
  • 12 replies
  • 1 Bravos

USA (Talk, Text and Data) 10 days for 20$

Hello all; I hope everyone is staying safe and healthy. I have asked questions in the past regarding the USA add-on.  These two may be a simple ones to answer but I have to ask anyway, lol. 1) as soon as I add-on USA (T, T & D) the clock starts, corr...

rickstevens by • Good Citizen / Bon Citoyen
  • 1950 Views
  • 7 replies
  • 2 Bravos
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