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Kiisu · 05-22-2019

I am told my phone number is invalid so I cannot pay and when I type in where I activated my account I am told it is not the correct answer. I am assuming I have lost my account and will have to buy a new SIM card. I will never sign up with a company...

Kiisu · 05-30-2019

Thank you for trying to help me. Daily options with the moderator were tried until finally, yesterday I was finally able to access my self-serve account to pay. The moderator ended up having to set up the account for me with a temporary password. I n...

Kiisu · 05-30-2019

Thank you for trying to help. My case turned out to be more complicated and I worked with a moderator daily for a week before the problem was solved yesterday. I still don't know why my phone number was not recognized as valid. The moderator ended up...

Kiisu · 05-30-2019

Thank you for trying to help but this answer didn't help me. My phone stopped working the day after the due date since I couldn't pay. Maybe you mean that even though I couldn't use the phone that I wouldn't lose the phone number for 90 days? In the ...

Kiisu · 05-22-2019

Yes, the account was set up at the retailer but I was told I still had to register online to create an online account. I was never given a password only a PIN number. Is that the same thing? As I said, when I try to reset the password I I have to inp...

Kiisu · 05-22-2019

My account is paid for until midnight tonight. I just can't register so that I can pay for the next month. Thanks for your help. All I want to do is create an account online. The phone number works just fine. I just can't pay and the retailer told me...

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