No online access and wrong plan

[djv]

I chose usa and Canada unlimited plan. But on the final page I got plan which I never selected. I have the printout of my plan. As per the summary page my plan will expire before ONE month. I chose plan for 90 days. One month plan cost is $210 plus tax!!!!. I have local outgoing with data and text message. But no long distance and no incoming. Don't want to pay $210 per month for that plan. I can't access to my account online. It says they can't recognize my email. Please help.

[JaK]

Yeah, that doesn't make sense. Did you actually pay for that plan (ie was it charged to your cc)? If so, you should pm a moderator to get it fixed. Note they are quite backlogged, so could take a bit, you'll need to be patient. Here's a thread on contacting them: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

In the meantime, have you tried changing your plan?

[djv]

Thanks for the reply JaK 🙂

[djv]

This is what I got. It's not even in the system. !!!!


Here is a summary of your plan and any selected addons:


Pick & Pay$210.00
Optional Add-Ons:
None$0
Pre-Tax Total:$210.00
Tax:$27.30
Total Amount Owing:$237.30

AutoPay
You've signed up for AutoPay, which means you never have to worry about missing a payment! Your credit or VISA debit card has been registered on your account.
Your next AutoPay payment date is : 12/1/2016

[JaK]

Hi @djv;

This doesn't sound right, I don't see any 30 day plans listed for $210, think the largest is $80. In fact, I can't find any plan combo that is $210, the max plan of 90 days Can/US talk + gobal text + 12 GB data comes close at $216, is that maybe the one you picked?

(Note that the promo plan is only for prov talk, if you need Can/US then the $216 for 90 days is a standand plan.)

Anyway, this will likely need a moderator to sort out, and they are unfortunately quite backlogged so it could take a while. If you need them to look, you should send a private message as per this thread: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

Good luck.