Bill Payment not Registered

[JesseCampbell]

Hey! I paid my bill on the 4th, and it is still saying that my plan is expired....i paid it the day it was due.  when i try making a payment it says "already paid" but everywhere else is says i didn't pay....the issue is now that i am unable to buy data due to having an expired plan...even tho it is not expired.. and it says that it expired on 

[JesseCampbell]

Thank you!

[0PX9O4]

All the best @JesseCampbell !

I hope the CS team can shed some light on your issue soon.

[JesseCampbell]

the 1 GB should last most of my month cycle!

[JesseCampbell]

yes i only have text and calling! I am a magician and i have a show somewhere that i dont know and i like having my maps available just in case haha

[Anonymous]

 @JesseCampbell : Are you on the $15 plan? Why are you needing data so soon after renewal? This account thing will sort itself out shortly on its own. So I wonder why you need the data.

[JesseCampbell]

Call and text are both working! I paid my bill Jan. 4 2022 and all i was trying to do was buy a GB of data, and it said my plan expired, so i went into my account and it said "expired feb. 4 2022 which makes it so i cant buy data...I tried making another payment and it says i am up to date, which i should be, yet the status still shows "Plan Expired" thank you i will contact that person!

[0PX9O4 · Accepted solution]

@JesseCampbell 

This seems odd, based on your description. You haven't mentioned whether your service is active (voice/SMS). Perhaps you could send a private message to @CS_Agent with your account info so they can tell you why your plan is showing as expired.

[Anonymous]

But all your services are otherwise working? Other than maybe being out of data? Or are you trying to buy roaming add-ons?