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Auto payment failing the last couple of months

artfulbunny
Great Neighbour / Super Voisin

I had no issues for nearly 2 years.  When I go in to manually make the payment using the SAME card registered with my plan (that has failed twice now) it goes through fine. Has this happened to anyone else?

5 REPLIES 5


@artfulbunny wrote:

I haven't moved since I've been with PM!


OK. Try this. Make sure it's been an hour or more since the last time you tried. If you're using a PC, go to your browser settings and clear the cache. Then restart your browser. Go into incognito mode and try again. If you're using the app on android, go into the app settings and clear cache THEN clear data and reboot phone. Then sign in and try again. If it's an iPhone, delete the app and reboot the phone. Then download the app again and sign in and try again.

artfulbunny
Great Neighbour / Super Voisin

I haven't moved since I've been with PM!

artfulbunny
Great Neighbour / Super Voisin

Thank you!

Meow
Mayor / Maire

As you will find if you search through Community, autopay might fail from time to time. Some people do experience that some do not.
What is usually advised is so called 'hybrid payment': you have your credit card registered with PM so you log in few days before due date and manually add funds to your account. It is a pain (what is the point of autopay then???) but this way PM will take money from available funds and you do not care if autopay works or not.

Chalupa_Batman
Mayor / Maire

@artfulbunny wrote:

I had no issues for nearly 2 years.  When I go in to manually make the payment using the SAME card registered with my plan (that has failed twice now) it goes through fine. Has this happened to anyone else?


Hello @artfulbunny 

This has been an ongoing problem as you can see through the forum of multiple complaints made. Public Mobile has been known to have cache issues resulting in such errors. Also, if you've moved, using a current postal code becomes and issue and have to use the old postal code for some reason.

Need Help? Let's chat.