Refer a friend reward

[yvandas]

On 14 Aug, I went to my local Walmart store with a friend to help him subscribe to the $15/month plan with Public Mobile.  I gave my referral number to the Walmart employee and he said that he would set things up things for us in no time.  My friend got his new SIM card + new phone number without any issues and we both thought that all was fine as we walked out of the store.  However, we received no confirmation that the referral number was used. The only communication from Public Mobile was an email to my friend congratulating him for becoming a new customer.  Could you please check this out.  Should we have received a confirmation email that the referral was applied or is this something that will eventually show up on our bills? 

Edit by Dunkman: removed personal information

[Dunkman]

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@LeePublic wrote:

@Dunkman Wow, a $0 phone plan! If you don't mind me asking, what plan do you subscribe to?

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@LeePublic 

That was an old screenshot on one of my old accounts.  At that time, it was the grandfathered $10 plan.  Had to change plans, so not free anymore.  

[Anonymous]

@yvandas 

your friend has to Contact Customer Support Agent by CS_Agent ,

to them can check it for you...

[Anonymous]

@yvandas 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[yvandas]

I went with a friend to Walmart on 14 Aug to subscribe to the $15/month plan and my friend gave his referral number to the Walmart employee so I could get the $10 rebate.  I do not see this rebate on my account page.  My friend's referral number starts with an "O" and it may have been inputted by mistake as a "0".  Could you please check this out.

[yvandas]

My friend did not get his $10 rebate.  I will ask him to get in-touch with a moderator.

[LeePublic]

@Dunkman Wow, a $0 phone plan! If you don't mind me asking, what plan do you subscribe to?

[Dunkman]

@yvandas 

There is no email about friend referral confirmation.  Did you receive a text about a new friend referral? Did your friend receive their $10 friend reward? It should show up in his available balance within 72 hours of activation.

If the friend reward was applied properly, you actually won't see the reward until your next payment date.  You should see the extra $1 in your overview page in your self service account. And you also can see your friend's phone number.

P.S.  I will edit some personal information from this public forum.

[Triguy · Accepted solution]

You should remove any personal information by clicking on the three dots on the top right corner.  You should see the $1 referral award in your account and your friend's last four digits should also be shown.  Also your friend should have received a $10 awarded to their account within 72 hours.  Your friend could try contacting a CSA to see if they will apply the referral.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[LeePublic]

It takes up to 48 hours to get the text confirmation you got the referral. I got mine within 24 hours.

[JK8]

@yvandas 

Please edit your post to remove referral code and phone number. Codes are not allowed in this forum. Everyone can see your friend’s phone number now.

Your friend needs to look in self service at Available Funds to see the $10 credit. Did you receive the $1 referral reward in self service?