Set up Self Serve

[HappyGramma10]

I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve.  Since I activated online, am I not automatically set up for Self Serve?

[HappyGramma10]

Everything appears to be set up, thank you.

[HappyGramma10]

Yes, and thank you for your reply.

[HappyGramma10]

Yes, self-serve appears to work.  Thank you for replying.

[gblackma]

I just got one approximately 7 days after paying for my cycle.

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@HappyGramma10 wrote:

I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve.  Since I activated online, am I not automatically set up for Self Serve?

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[dabr]

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@HappyGramma10 wrote:

I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve.  Since I activated online, am I not automatically set up for Self Serve?

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@HappyGramma10   Your community account is different from your self serve account.  When you activated your SIM card, did you also activate your My Account too?  If not try this link and start the process now: https://selfserve.publicmobile.ca/

[ShawnC13]

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@HappyGramma10 wrote:

I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve.  Since I activated online, am I not automatically set up for Self Serve?

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Yes if you activated at home you should have already set up a self-serve account.  Are you able to log into the self-serve area?

[computergeek541 · Accepted solution]

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@HappyGramma10 wrote:

I activated my SIM card online a few weeks ago, and just received an email from Public Mobile encouraging me to set up Self Serve.  Since I activated online, am I not automatically set up for Self Serve?

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Yes, you should be.  There isn't any way to activate a plan as a new customer without creating a self serve account. Have you check to see if your self serve credientials work?