[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Is there an easier way to sort through your usage history?
I am trying to find a past call to a specific number. Is there an easy way to do this without going through every single page of calls?
Resolved! Data problem
HiI have 250 MB of data received every month and 2GB of add on data, I want to use the 250 MB I received every month first, but 2GB add on is consumed. what should I do? thank you.
Resolved! Please let me know an email address in public mobile.
Please let me know an email address in public mobile.
Unable to reactivate plan
Good morning. I missed my payment on the 30th of July and now I can't reactivate my plan because public mobile only let me top up $10. Does anyone know why and how can I fix this? Thank you very much
Resolved! Porting from Koodo mobile home phone
Received my sim card yesterdayActivitedVerified my number and account info from KoodoInserted the sim card Number has not been ported.Started this process at 8 pm last night, it's 7:30 the next morning. What have I missed? Why is it taking so long?
Receptions isssues
Can't call or received phone calls. Can't connect to puclic wifi and even when i turn on my data, i cant' still access the internet. Also i access Apple Support and did a diagnostic and confirmed its not a hardware issue. They suggest a SIM issue....
Resolved! Plan change
I changed my plan to the next one up so that I could call the US. My credit card was charged right away for the new plan. The plan never changed and when I look at my account to shows that I have funds in the account that is the balance between the ...
Resolved! New Signup, card charged, SIM still not working in phone, No Service, Phone number taken by SOMEONE.
Hello, i've just signed up with Public, went through the whole signup process, waited 15 minutes for my SIM to activate, with it never activating, so I had someone call the number I signed up with, only for SOMEONE else to answer. I now have changed ...
Resolved! Phone not working outside Manitoba$25 a month plan with some data (she thinks 1 MB), unlimited voice
The sister in law has a Public Mobile phone plan that she believes costs her $25 a month, has unlimited voice and sms and 1 MB of data. She lives in Winnipeg and tells me she found the phone is not working when she came to our location near Kenora,...
Resolved! Is it conceivable to port an existing Telus landline to PM?
Quick background: happily, and successfully moved from Telus Mobility to PM and ported my existing #. That was three weeks ago. So, I'm wondering:1. can I port my existing landline # from Telus to PM? If yes, how would I do that?2. what kind of phone...
Resolved! Problems switching to new phone
I recently switched to a Galaxy S7 Edge. I put in my SIM card and it recognised it, but some stuff is working while other stuff isn't. I can send and receive texts and I can receive phone calls, but when I try to check my voice mail, it says that I'm...
So I got curious today re network bands
I checked how much longer wcdma will be available. It's far away but also not *that* far. Shutdown seems planned for the end of 2025 I wonder if lte reception/signal will be better by then? Granted I'm on the ground floor of a building, but for som...
Porting from Rogers Wireless Home Phone
Just an FYI based on my experience:Porting a Rogers Wireless Home Phone number to PM was a bit more complicated than expected. Even though the Rogers Wireless Home Phone uses a sim card, it cannot receive text messages so the SMS port request confirm...
International Roaming
Hello, I would like to know, does Public Mobile plans to offer international roaming eventually? Currently they only offer roaming for the U.S. Thank you,Rachid
Phone Not Working
I can dial and receive calls but there is no sound. I can’t hear anything and the person on the other line can’t hear me. I also can’t access my voice mails. I can call voice mail but can’t hear the messages. please help as I only have a cell pho...
Resolved! Community Rewards
Hi, Im new to the community and would like to know how I am able to earn community rewards to save extra money? thank you!
Unable to activate account
Hello. I'm trying to port my number from Koodo to Public Mobile. I am unable to activate my Public Mobile SIM card.On the Payment step, when I click the "Activate SIM Card" button, the activation process begins but then I encounter this message. ===O...
Delay in receiving the ordered SIM card
Hello dear friends, I ordered the SIM card for 23 days, but I have not received it yet. What do you think I should do?
Resolved! Cannot Receive Text Messages
Hello, I only switched to Public Mobile yesterday. It hasn't even been a full 24 hours and already I lost the ability to receive text messages. This is a BIG problem because 1) I receive verification codes sent from my work Outlook email so I can a...
add on
how can i confirm that my add on will actually work when i get to the states? i'd love some sort of confirmation now to avoid frustration later
Resolved! Difficulty with sign up
I have signed up and had service but my telephone # has been ported back Bell Mobility.Is there a moderator who can assist me with this
Cant open my plan details using chrome on pc.
when i try to open my plan details from the overview page I get the msg "Oh no!It looks like something went wrong, but don’t panic." I am able to open using chrome on my android and using edge browser on pc.I have tried -clearing cache/cookies-set "...
Resolved! New service not activated yet
Transferred to public mobile last night from Bell Canada. Got the text from Bell saying they were notified of cancellation, but no active service yet with public mobile. Why??
Resolved! Error in payment double paid
Hi I double paid for my service. I have 50 sitting in my account. I had to restart the phone twice because it went working due to errors in payment. It's working now. But I heard you cant get a refund in top up payments. Its sitting in my account can...
