Community

Resolved! Emergency calls only - service disabled.

My account is paid.  I have no phone, text, email.  Says emergency calls only.  I sent a ticket to Moderator Team and response was they will respond within 48 hours!  Not acceptable!  I NEED MY PHONE TO WORK!  NOW!  HELP!!!!!!!

Resolved! Help Account Setup and Porting Issue

Hello! I completed the new activation process and when I arrived at the very end it said to wait while things were processing. It errored out and said to relogin. I tried and the system did not recognize my username and password. A few minutes later ...

Resolved! My activation and transfering my number from Virigion didn't work

 When I activated my sim card online, I chose the option (transfer an exsiting number) I filled everthing as required. When I submitted the page, the page just spinned for long time and then I got error message.  The bad thing I was charged but my si...

Resolved! My transfer from Rogers is not completed

After 10 hours of number transfer, only I can receive SMS on my transferred number and no calls!My calls are still going to Rogers!Would you please help me with my issue?

Resolved! How does add on work. Is it just one time buy or it automatically charge every month with the plan?

Resolved! Data not working, can't send MMS

I changed the access point, I do have data available, but I can't send a picture text.

Resolved! Entered email for Diwali promo, signed up with that email, how do I get the bonuses?

I entered my email address here: https://publicmobile.ca/en/ab/SWEETDEALS for the Diwali promotion, and have received my SIM and activated it. How do I get the extra data and long distance bonuses?  I tried entering the "DIWALIGIFT" promo code that I...

Resolved! No Longer Able To Receive Calls?

Hello - I am reaching out on this forum as a method of gaining support as there is no email or phone support to my knowledge.  I recently (October 26) switched plans but kept my phone and existing phone number. I had already purchased a SIM card and ...

Resolved! I lost access to the email I use to log in

I cant remember my password and the email that I originally used with my public mobile account was locked because it was set up with an old phone number as the back up

Resolved! Pay for phone bill

hi thete Iam trying pay for my sons bill cause I changed my credit card number. So I need to put a new one on file

Resolved! About Add-Ons: 500 Canada Wide "Long Distance" Minutes

About Add-Ons: 500 Canada Wide Long Distance Minutes,Is this apply to local call also ? or is its only use for Canada long distance calling only ?Thanks information.

Resolved! Free month of service question

Hey guys, I joined Public Mobile on Oct.19, I got an email about a free month of service about a week after and I signed up, I entered my email and its saying I'm eligible. It says I have to activate by November 13, does that mean I have to get a new...

Resolved! Autopay early payment

Is there anyway to get get Autopay to take your money a few days before its due so that you can be sure the payment has been received.

Resolved! I just bought a simcard but PM wont open my account. I can sign in in the Community though

I have created an account and bought a simcard. The simcard arrived but now I cant sign in to my account. Public mobile does not recognise it. I am able to sign in into the community though. Now how can I confidently join this network when its alread...

Resolved! Can't connect to network

Hi,All of a sudden my phone cannot connect to the network.I have tried the following: -Rebooting-Removing and reinserting the SIM card-Reset network settings I'm also not able to submit a ticket because I'm getting an error logging in even though I h...