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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! You can't obtain $20 off bill by helping others.

I spent countless hours helping out in these forums last month just to see if it was possible to even get a cent off my bill by doing this and sacrificing much time better served actually doing something useful for my life and to no avail. Didn't eve...

Zz by Great Citizen / Super Citoyen
  • 1791 Views
  • 25 replies
  • 2 Bravos

25$ unlimited talk and text not working

So after being frustrated with unresolved problems with the $10 talk and text plan. I gave up and went with the $25 unlimited talk and text early renewal, even before my text and minutes was used up. Same as before, I am having problems. I can call o...

qcriderfan87 by Good Citizen / Bon Citoyen
  • 472 Views
  • 5 replies
  • 0 Bravos

Resolved! 3 Accounts

Hi I have 3 accounts and account numbers with PM and they each have an independent email associated with each.  Is there a way that I can have all three accounts associated with one email.  No worries if this is not possible....I just noticed a small...

vanginmi by Good Citizen / Bon Citoyen
  • 1046 Views
  • 6 replies
  • 0 Bravos

Moderator_Team

My phone service won't allow me to make or receive phone calls or text messages.  

bennett9130 by Great Neighbour / Super Voisin
  • 586 Views
  • 4 replies
  • 0 Bravos

New Plans coming soon!

I was just looking through the plan change options in My Account, and there are some new ready-made deals coming   I'm going to take one of them!  Already future-dated for December 7th!

Resolved! Cant make calls

When I try to make a local call it says you do not have a long distance add on @CS_Agent

ACurrie by Good Citizen / Bon Citoyen
  • 1791 Views
  • 20 replies
  • 0 Bravos

Mobile shop Dartmouth (Portland Street) Atlantic Superstore

I wanted to give a thumbs up to the Mobile Shop at Dartmouth Superstore for helping with set up of my phone, my parents also switched their service there and the staff were very helpful. Had initially asked about Public Mobile at walmart but they wer...

dogma by Good Citizen / Bon Citoyen
  • 1283 Views
  • 5 replies
  • 4 Bravos

Resolved! data not working

Hi, I registered and paid for the data plan yesterday, but the phone keeps telling me I'm not subscribed to a data plan.  I did set the APN to sp.mb.com and restarted the phoneI'm using and iPhone 4S.  Any ideas on how to solve this?   thanks!

robics by Good Citizen / Bon Citoyen
  • 1321 Views
  • 12 replies
  • 0 Bravos

Travelling to Asia, Text to Email?

Hello PM community, I'm travelling to Taiwan next week, and will be there for 2 months. I know I can check VM from another phone, but how would I be able to check and receive any incoming text messages? 

The Mobile Shop in The Superstore at Scarborough Town Centre

Once again I went to this location of the Mobile Shop and was very impressed by the service they offered.  I went to buy a SIM card that I could activate at home.  The staff was courteous and helpful.  The guy who was in charge was professional and g...

6500K by Model Citizen / Citoyen Modèle
  • 1162 Views
  • 4 replies
  • 3 Bravos

Resolved! Not receiving texts or phone calls...

A few days ago I realized that most of the time, people calling me were automatically being sent directly to voice mail. Today I realized that I am not receiving any cellular texts. I have an iPhone 6s and am still receiving iMessages but not SMS/MMS...

PDub by Good Citizen / Bon Citoyen
  • 1368 Views
  • 9 replies
  • 0 Bravos

Resolved! Transfered Cogeco number here sort of working

I just went to https://selfserve.publicmobile.ca/Overview/ChangeNumber/ and change my number (transfer number) from cogeco home phone to here at public mobile it says "Phone number change successful". When I use my PM cell phone the outgoing number s...

JoeFrankRoy by Good Citizen / Bon Citoyen
  • 1978 Views
  • 9 replies
  • 1 Bravos

Just joined public mobile

HI there, I have just joined public mobile. I need to transfer my number home phone from Cogeco here

JoeFrankRoy by Good Citizen / Bon Citoyen
  • 731 Views
  • 5 replies
  • 0 Bravos

Connectivity issues after upgrade to android 8.1

After upgrading my Asus Zenfone Max Plus to android 8.1, my SIM card is no longer being recognized on the Public Mobile network. When I check the status of the SIM card it keeps toggling off/on between "unknown carrier/add number" to "Telus/ and my n...

cmobrien by Great Neighbour / Super Voisin
  • 1898 Views
  • 16 replies
  • 0 Bravos

For options

when I pay money for my plan I didn't get the same options like last month, so I was choose this plan 8 GB at 3G speeds for $50, so like when I check my GB in my phone I see 6.2 GB not like befor ,so umforsurently I was check it my phone when I pay t...

Enas1 by Great Neighbour / Super Voisin
  • 461 Views
  • 3 replies
  • 0 Bravos

Autopay not accepting credit card info

I am a new Public Mobile (Koodo)  customer as of Nov6, 2018. Today,  I had entered my credit card info in the Register for Autopay section of the Public Mobile backoffice and the info entered was exactly as it appears on my credit card statement.  I ...

PowerRims88 by Great Neighbour / Super Voisin
  • 481 Views
  • 3 replies
  • 0 Bravos

Resolved! How to tell if my current plan is 3G or LTE?

Hi,I've been using public mobile for a awhile, and I have a 3 month plan with the following details when i click into the "plan and add-on" tab:  This plan includes--6GB Data-unlimited international text-unlimited provincial talk My question is, how ...

Charged twice?

 It appears as though I was charged twice this billing period. I just switched from a $40 plan to the $30 plan (was set to switch at renewal). So my account balance should be $28 after renewing for the $30 plan with 2 friend referals. @CS_Agent

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MarkSevy by Good Citizen / Bon Citoyen
  • 624 Views
  • 2 replies
  • 1 Bravos

Visa, MC, Amex

Trying to purchase 3  new sim cards and apparently these payment options are currently unavailable, Any time frame that it will be back up? We really want to xfer to PM asap. Thanks!

Sylvi by Great Neighbour / Super Voisin
  • 578 Views
  • 4 replies
  • 0 Bravos

Moved

Hi. I moved provinces and was wondering if its possible to change my phone number without buying a new sim card

MrSteel18 by Great Neighbour / Super Voisin
  • 488 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Not Working

I have a OPPO A73. I have just recently joined and activated my sim a couple days ago. My data still doesnt seem to be working. I am on the $40 plan with 4.5gb, have checked my account and it shows that all data is there availble and none has been us...

Tegan by Great Neighbour / Super Voisin
  • 954 Views
  • 5 replies
  • 0 Bravos

cant change plan?

im trying to change my plan and the website wont let me.. i also cant find a way to speak to a human person on the phone which would be preferable, can anybody help?

ryanbiddz by Great Neighbour / Super Voisin
  • 570 Views
  • 6 replies
  • 0 Bravos
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