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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PM App

Should the be a PM app for iOS/Android if you are going to be with the service send me your suggestions.?

VOIP as solution for CALLING a foreign landline

Since PM doesn't provide the option to CALL a foreign landline, the only option remaining is a VOIP service.Please note that the foreign party doesn't have the posibilty to install services like Skype, WeChat, so onQuestion: Is there any reliable VOI...

Why do you like public mobile

I love public mobile for how fast friendly and easy it is to use!

Resolved! Re: Payment Voucher Not Working

Payment voucher and credit card not working

Resolved! Available funds

My plan has been suspended bug my available funds is $10 and my plan is $5. Is there a way to manually push the af through so my plan is not suspended? I've never had this happen before and I've been with pm for over a year. Thanks in advance.

Resolved! US Roaming Plans

All US roaming plans are shown as 10 day duration. Are there daily plans available to add on to this, or plans of longer duration (14 days)? I often travel to the US for 2 week periods.

Resolved! pin #

my pin # is not being accepted.. how do i fix it.

Resolved! Moving SIM from one phone to another

Have a SIM purchased and being used in an iphone and want to move it to an android phone. will I have problems with the PM network?

Resolved! downgrade from $25 to $15 plan.

I am currently in the $25 plan. I get $2 auto pay bonus rn. I am want to downgrade to $15 plan. I have a few free add ons currently, i.e. 1 gb canada wide data. I was wondering if i downgrade, will i loose the auto pay bonus, add on and referal money...

Resolved! Can I use oneplus7t with public

I have a oneplus7t and I don't know if it will work

Here we go again

The screen cap says it all.

Resolved! Question on Multiple Entries in the Happy Valentine’s Day! ontest

I noticed under the Spoiler section under section 1 that only one entry is allowed per person. The question @Tiana_V is will the entrants with multiple entries be allowed to delete, strike out the content and still be eligible, or are they now inelig...

Resolved! how do I help others and get rewards?

How can I help

Resolved! Plans

I asked in another forum but, I think my question belongs here. Not sure how to delete it there. Does public mobile have family plans?

Resolved! Rewards

I'd like to get more rewards. How do I earn more badges?

Possible Data Mistake???

Hi folks! I've never run out of data before!! Until now... I could swear that when I signed up I got 2GB/mo for the plan + a 2GB/mo sign up bonus. My account is only showing the 2GB and I'm out of data with 2 weeks to spare in my billing cycle. How c...

Resolved! monthly recharge from available funds in account

Hi there ! my account has clear balance of $ 25 and tomorrow is my plan due for $ 25. Will this payment be automatically deducted from my account and then available funds be $ 0 ?

Resolved! locked out

How do i get into my acount i am locked out and can not remember my password questions

Quebec tax is deducting still, while I moved to Ontario

Hi,I permanently moved to Toronto from Montreal. And changed the address 5 months ago in my PM My Account. However, I have noticed that I am still paying to overtax as the Quebec tax rate. Please fix this issue. It should deduct the ON tax.ThanksFerd...

Resolved! Why does the $15 plan show as two transaction payment types?

Just curious. Was reviewing my payent history and realized that my $15 plan shows as two transactions. $10 for 30 day plan. And $5 for 100 minutes Canada wide. Why not just show this as one transaction and call the transaction "$15 plan"?

Long distance add-on

I have the $15 plan with 100 minutes talk, i just started the plan and whenever i try to call ut says you dont have the long distance add-on even though i am in the same city and calling to all people numbers in that city, please help.

Unlimited international text

I am not receiving international text messages

friend's account payment

Is it possible to make a payment anonymously on a friend's account if one has their phone number? Or if one has their referral code?

Plans and rates

Do you rates for your plans fluctuate as you become more of a preferred customer

Voucher

I just bought a voucher for public mobile. When I try to upload it, it says voucher is invalid or been used. But i havent used this voucher nd just bought it

Zero Service

I signed up, paid up, and SIMed up a couple of days ago, and I am getting nothing in return. My phone thinks it's New Year's Day and I have no phone or text connections. Please tell me that I haven't made a mistake and shouldn't go running back to my...

Resolved! was told I had an invalid SIM card so I exchanged it and now can't use my email to set up account

I bought a SIM card yesterday and tried to activate it online after setting up my account. I got the message that the card was not valid. So I exchanged it for a new one. Came home and entered new SIM card number. Now I get the messages "Please enter...

payment reminders

How can I block or cancel the monthly payment text reminders? I don't need these reminders as I am on the autopay setup. I tried "unsubscribe" and "stop messages" but I then get directed to call *611, which does not provide an option for this issue...

Resolved! Was on autopay, Account now suspended, Tried two different credit card, will not accept payment

Title says it all. I've been using Public for 6 or 7 months, always on autopay. Noticed nobody was resonding to texts earlier this week, tried to make a phone call and found out my account had been suspended. Without even a text warning. There is...

Resolved! Long distance

When I try to call Ontario or British Columbia on the $25.00 plan with unlimited calls across Canada keep getting long distance message and it will not dial the number?