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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: so my phone broke, I wanted to put my service in a different phone but I need a new sim card

My sons phone broke. We didn’t autopay so account is suspended but still able to be reactivated. We have a replacement phone for him. Struggling to find out what we can do but I saw this link for replacement sim but it doesn’t work for me. Anyone ab...

Does referral code work when account is on suspend

Resolved! Does referral code work when account is on suspend

Hi, if an account is on a 90 day suspension period and if a person is trying to use my referral code, does it work? Does the credit show up on the respective accounts? Thank you!

Over charged

i was trying to set up an account and it would not complete tried 3 time and on 4th try it completed now visa charged $28 4 times how to cancel extra 3 charges

Unable to Text and Data not working

I am paying $50 per month, and havent been able to text or even use data for over a month.Who do I contact about this? Thanks.

SIM card PUK locked

Hi can any moderator help me with my SIM card it got a a SIM card puk locked on my Samsung a51 and can’t use it at all.

Resolved! First Month Free Service from January not applied yet

I registered my email for the 1st month free and got a reminder. I applied for the account on January 10th. I have yet to get my 1st month free.I paid the full amount on January 10th and refer a friend was applied in February. My card was charged for...

Phone options?

So my current phone I have had for almost 10 years is becoming a problem as the android system cannot be upgraded and is very old now which stops me from downloading a lot of new apps and such. Long story short, I need a new phone. From what I gat...

used phones expensive!!!!!!!!!!!!!!

Selling used phones, lower price would be more appealing.

Resolved! promo code

hai, forgot to add a promo code while taking a new sim. how can I add that?

Can't receive Texts from one person

Hi All, Newly activated plan for my son that allows for unlimited messaging and being used on an iPhone.- He can send and receive messages from everybody but ME! - He can successfully send me a text but I can't send to him.- Messages I send to him sh...

Resolved! Not receiving phone calls on new account

Hi, I am new to public mobile. It has been only 3 days now. We are still having issues with not receiving any phone calls. Is this something that always happens, if so how to we fix it?Thanks SD08: Moved from Beginner’s Guide to the Community to Usi...

Account information

Resolved! Account information

I need my account number can someone please get to me

Resolved! I dont remember the email address linked to my mobile number

I dont remember the email address linked to my mobile number because of which i cant login and i need my account number i am really in a fix dont know how to figure out that

I have 3 phone number under my referrer list. but only $2 each month

Just want to check if something is missing. My account is xxxxxxxx. Thanks, Edit by Dunkman: removed personal information

Resolved! How do I enter new credit card for auto pay

ned to enter new credit card

Resolved! Re: Email

I am posting on behalf of my Aunt. She currently does not have access to the email associated with her account as she does not have the password and is not able to reset its password. We cannot contact a moderator because she can't verify the informa...

Resolved! How to reactive suspension account.??

I paid thru my td card but still says account suspended need help anyone please ..!.! I’m New to public mobility...

Internet Access

Resolved! Internet Access

Should I be able to access internet from my phone when not in a "Hot-spot". I was in Brockville, ON yesterday and couldn't get on-line.

Resolved! Need a customer support on a topic that's not provided by self-serve or 611

I don't receive some text from certain service providers for example notifications for delivery. I need to check if the number is blocked by public mobile but I can't find a way to speak to a customer representative. All menu from self-serve or by ca...

Resolved! Auto Pay

In prior months my account would show “Available Funds $2.00”. Currently, it is not showing that although Auto Pay is shown to be activated. Is this a problem?

Reprendre un ancien numéro de téléphone

two sim cards registered under the same email

Hi- wondering if anyone has a suggestion, since Public Mobile doesn't seem to be reachable. I registered a new SIM card for a phone, on my email, checked account on the Public Mobile site and it worked fine. A few weeks later, I bought another phone ...

Hangout calls

Hello wonderful people here,I am on $15 plan with 100 min Canada wide calling.I am using hangout to make calls(as its free to call in Canada). My phone number is verified in hangout and the person at receivers end gets my public mobile number on his ...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Re: so my phone broke, I wanted to put my service in a different phone but I need a new sim card

Does referral code work when account is on suspend

Resolved! Does referral code work when account is on suspend