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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

AutoPay is malfunctioning

I've been with Public for years now, and suddenly I am unable to process a payment.I dont want to lose my account... any ideas how I can get my autopay up and running again?

Resolved! Talk is not included? Message

Hi, been problem free on PM for 4-5 years, payment for next 3 months due end of Oct. today both wife’s phone and mine are giving an error saying “talk is not included in my plan”. It is, has been and will be in the future so can anyone give insight...

autopay not working

I had autopay and updated my credit card a couple of weeks ago. when it came time for it to be done today it did not go through and now my account is suspended. i have tried updating it again, deleted the old one and it still is not working. i als...

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What can I do if I forget my security questions?

Resolved! Account inactive. Credit card changed. Self serve not set up

My account got suspended as the payment got suspended. credit card was compromised and mumber changed so the payment didn't go through. Never set up the self serve account. Can't set it up now as verification text will not come due to service suspen...

Resolved! How to Confirm Rewards

Hello,I just activated with Public Mobile today. I used a referral code, but I paid full price for this month and it doesn't look like I received the $10 reward for signing up with a referral code. I also signed up with the limited time flash sale, b...

Data

Resolved! Data

i have an iphone5 with the cheapest $15 plan that comes with 250mb of data. Last night I used the amazon music app while connected to the wifi at my workplace. 1 hour later I notice text messages that say I’ve used 100% of my data. I’m a bit confuse...

$10 referral bonus

I have never received this bonus, how do I go about claiming this?Also, I can't receive pictures in text, and I can't receive group texts

Re: Outgoing call

HiMy cycle ends on october 8th.Since I do not have mtes , I upgrade my plan from 15 to 25 today.But still can not make a call.I need an agent to fix this issue it's urgent waiting for a job call.

Resolved! change plan

how do I change my plan? I signed up years ago and I should be getting about 3x the data for what I am paying for. In the portal, there is just nothing where there should be options for what I can change to. Needless to say SIMon is just wastes my t...

Resolved! Over charged

When I was making my payment it froze and charged me twice. Like to get the one payment back

Can’t believe that I lost my beloved number!

Due to Covid 19，I haven't used my phone number for a long time，But I really registered for automatic payment！ Today, I found out that I lost my number. This is my favorite number. This number is very important to my business! I can't believe I will l...

partial activation now sim doesn't work

Hello, I went through the activation process yesterday. I entered my cc number, but I never received a confirmation screen. I got a 404 number. Today, I tried activating again using the same sim card. I now receive a message saying that the sim is in...

IM OVERCHARGED EVERY SECOND MONTH

WHY AM I OVERCHARGED..... WHY ISN'T MY BILL SAME EVERY MONTH....IM NOTTTTHAPPY!!!!!!!!!!!!!!!!

switching to lower plan and keeping the bonus add-on?

I am currently having the 3GB bonus add-on when I signed up for $25 plan. Since I rarely use data these days and I am thinking to downgrade the plan to $15 without any data. If I do so, is the 3GB add-on going stay?

sending picture text

hello i can receive pictures via text but can't send them , i have a lg phone , any idea?thank you

Resolved! Where is my Data connection coming from?

Hi Folks, so this past week I noticed something strange on my phone. I have the Pixel 3a but doubt if this is related to a specific phone. I'm trying to figure out where my internet is connecting to. So situation is this. I use the phone at home ...

Porting number to Public Mobile

Curious to know how long it takes to port a number from another carrier to Public Mobile?Bought a brand new Public Mobile SIM card yesterday and set it up as a new number (as per the instructions from the Moderator Team) and then sent a PM to the Mod...

Account deleted(?)

My phone suddenly stopped working at the end of the month. I figured I just needed to pay for next month, but when I tried to log in I got "your password is wrong" (it wasn't), and then to reset the password I tried and got the error "ForgotPassword/...

Resolved! no service

Hi all I just added a voucher to my account yesterday , I was out of time for at the most 5 days my account says active but it seems that my sim card isn't working phone doesn't recoginize it I have reset and not picking it up Can a sim just stop ...

Resolved! Free one month offer for $35 a month plan

Hi,I just started using public mobile for last few days. I was eyeing to get the $30 a month offer and could not manage to buy the sim card for couple of days only to realize that it jumped to $35. Still I went for it cause I saw I would get a free m...

Unused amount in account to be credited to bank account

I will be moving to another service, but I have unused credit in my public mobile account, how can I get it credited to my bank account

Resolved! Re: New Plan: $35 for 2GB

Hi there, I purchased had a very helpful clerk at London Drugs activate my new account online at the store this evening only to get home and realise he had entered my email incorrectly ( he entered .ca when it should be .com) I have set up the Self-...

SIM Swap

Resolved! SIM Swap

I think someone has stolen my SIM number. My service stopped working, and I checked my SIM card number in my phone vs the last 4 digits of the one on my Public Mobile online account and they do not match. I have suspended my service until I can go ge...

Resolved! Need a Password reset?

Hey there, I am locked out of my account and think I might have messed up the spelling on my security question for a reset, what do I do?

Resolved! Referral code not used when activating

My grandson activated his new plan before using my referral code. Can anything be done about this?

Resolved! Data usage already?

I just activate my SIM an hour ago, I didn't do anything yet....haven't sent out anything, but my data useage is already 5.356 / 250 MB? How come??

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

AutoPay is malfunctioning

Resolved! Talk is not included? Message

autopay not working

..

Resolved! Account inactive. Credit card changed. Self serve not set up

Resolved! How to Confirm Rewards

Data

Resolved! Data

$10 referral bonus

Re: Outgoing call

Resolved! change plan

Resolved! Over charged

Can’t believe that I lost my beloved number!

partial activation now sim doesn't work

IM OVERCHARGED EVERY SECOND MONTH

switching to lower plan and keeping the bonus add-on?

sending picture text

Resolved! Where is my Data connection coming from?

Porting number to Public Mobile

Account deleted(?)

Resolved! no service

Resolved! Free one month offer for $35 a month plan

Unused amount in account to be credited to bank account

Unused amount in account to be credited to bank account

Resolved! Re: New Plan: $35 for 2GB

SIM Swap

Resolved! SIM Swap

Resolved! Need a Password reset?

Resolved! Referral code not used when activating

Resolved! Data usage already?

Just got back to Canada from the United States

Lost SIM Card - Unable to Access My Account via Em...

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Sim Lock

stop credit card withdrawals and close account