Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
For some reason Purolator have not been able to reach my address (roads might be blocked because of covid) so for this reason I have had to go get my packages at a Purolator pick up location. This might happen with the SIM cards I have ordered from P...
need to change the credit card on my account but can't get connect to "my account" online because account is locked or frozen. (too many tries). Says to contact customer service. dexivry
Joining in on this thread for a similar issue. My renewal date was last night and this morning I woke up to see that my service has been "Temporarily Suspended". When I dial *611, it tells me that my account has been temporarily suspended. I have mad...
Hello, I recently ran out of minutes on my plan for the first time in a year or two. I found this odd so I had a look back through my usage and there appears to be a 40 something minute long call that doesn't exist on my phone that I am being charged...
I have $35 plan which should give me unlimited Canada minutes and 2 Gb + 500 Mbps data. I love in Ontario, but this week came to visit Montreal. Unfortunately, in Montreal the phone is not allowing me to make or receive any calls and giving error tha...
As a newbie I've responding to several posts and occasionally hit the solution button prematurely; or as often happens (to me), I hit the Solution button and then another response shows up with even more information and suggestions. Any sage advice h...
I can't log into my account, it says that it's locked. I waited for an hour and it still says 'locked out, contact support'. Since there is no support, how do I get my online account unlocked? I have active service, but I need to change my billing de...
New customer and am very disappointed with your service.SIM card is not accepted with numbers indicated.Phone is not working even it was ported in the morning.There is no service available. Stay away.
My due date is Aug 11 ($25/mth Plan)Registered with Autopay There is a $25 balance in account. On Aug 12 will my balance be $2.00?And my new cycle begins Aug 11 or 12 just checking for clarification on how the system should work.
My phone used to work fine on the public network up until a March 2021, but then stopped connecting entirely. The last firmware update was in January so that isn't the problem. Factory reset didn't work.I even tried manually selecting the network, an...
I missed the 90 minute window to approve my phone number transfer from my old provider (Virgin) to Public Mobile. How do I get it resent in order for Public Mobile to send notification to Virgin to release my phone number.
Hi, my account is suspended for some reason. It says I need to make a payment but it also says that I have an $18.00 credit, so something isnt adding up. I just updated my credit card details but that doesnt seem to fix the issue. I need this fixe...
I'm wondering if all unlocked phones will work on this net work regardless if the phone name and model and sub model are listed or not on the website. Can anyone verify that any unlocked phone will work?
I signed up with Public Mobile last Thursday at a Green Mobile Store. Everything is fine except I didn't realize until I got home and looked at the paperwork he gave us that the email address he linked with my phone number was incorrect. We called ...
Hi guys, I have a "situation": my daughter uses too much data.Nothing new here I guess I am looking at ways to increase the data without paying much more. I have an older $35 plan, with 1.5 GB for 2 (almost 3) years now. I also have 2 flash promotion...
