Community

Resolved! SIM Card Activation

I´ve done all of the steps for the activation of my new SimCard but when it comes to the Payment your server is not accepting any CreditCard I´ve tried about 3 CreditCards and it is not working.  Looking forward to hearing from you

Resolved! Locked out of self serve account

Please help I need to reset email and password for self serve

Resolved! Cancel Account - Not Taking Payment

I have a PM phone for almost 4 years, I am set up on a pre-paid plan where the total amount monthly is charged to my credit card.  in Decemer 2019, my credit card was charged however, my phone was "suspended" for no payment and I could not make or re...

Resolved! Call to Belgium

Hi there, I'm wondering how to call a Belgium phone number with PM?I bought the International talk package but it won't allow me since it only supports calls to: China, Italy, Puerto Rico, France, South Korea, Singapore, HK, Germany, Spain, Malaysia,...

Resolved! Ordering SIM card issue

Hi, I just tried to order my SIM card online and the payment went through but when the page refreshed it said my ZIP code was invalid or something and asked me to enter all details again? Which would result in a second payment? Now Ive lost $11.50 an...

Resolved! Dissapointed again.......no rewards

Hello I do not know why all users of PM are having problems lately, is like if we are not following every little detail with our accouts something awfully wrong would happen. For second time the first days of January I refer a friend and............s...

Resolved! Why does my phone show a Phone symbol an arrow on the top

A Phone symbol and arrow on the top Are showing on my screen like I'm in a call but I'm not and on an iPhone It would light up green as well but it's not it just shows a phone with an arrow facing away from the phone beside LTE kinda like this What ...

Resolved! Activation transaction did not go through

Good day,I write to request a teturn of monies paid for activation transaction which did not materialised. The activation # 8091465 and the amount was $45.20.Just to be clear, the payment was made and the account was never activated nor service recei...

Resolved! I did not receive my sim card yet? Order 185673

Resolved! Pay as you go?

Hi there!  Public Mobile, do they have any pay as you go offers (not monthly fees, but pay as you up the data which could by 30days, 60days, 90days, etc.)?  Thanks in advance.

Resolved! Sim invalid

Hi ! I just received my Sim Card that I purchased 3 days ago on public mobile website. Now that I try to activate it to complete and choose my plan, it says : invalid SIM. Did this happed to anyone yet ? I checked and everything is ok with my phone t...

Resolved! where is the moderator to send the private info to?>?

Resolved! 2nd month free promotion

Hi, I signed up on december 18th and was told that I would get the 2nd month for free, but when I logged into my account on january 18th I had only a 10$ credit and not 35$ as I had been told. Went to the retail store but they couldn't help me. Has t...

Resolved! Plan Expired. It stays "Plan expired" after I topped up with the due amount. PM, please help

I just paid with autopay and credit card 10 minutes ago, but my account stays "plan expired". Please help

Resolved! Travelling to US tomorrow

Hi! Im travelling to the US for 5 weeks, leaving Canada tomorrow. Are my only options plan add-ons? Get's expensive after awhile. I thought I read somewhere that there were new US plans? 

Resolved! 90 days to resume service?

Do I have 90 days to resume service (same sim card & phone #) if I transfer to another provider? If so, would I be resuming the plan I was on (add-ons and bonuses included?) or would I have to pick an in-market plan?

Resolved! sim card activation

A PM SIM card was bought online a month ago. Is there a expiry date for SIM card activation?

Resolved! Phoning from the States

I'll be traveling to the States in February. I still have my Holiday gift with international minutes. Will I be able to use that to phone while I'm there? 

Resolved! No Taxes

Is it correct that there are no taxes on $40. 00 dollar plans when I started the account there was 6 dollars tax but looking at my account today they only take the $40.00

Resolved! refer-a-friend rewards not applied

Hi, My wife used the "refer-a-friend" and her number shows up in my account, BUT, no rewards are being applied. This has been going on for a long time now. Please can someone help resolve this issue? The other account is active and in good standing t...

Resolved! auto pay credit card

Try to update credit card with new expire date, but failedUnable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact ...

Resolved! Texting in USA

I am heading to the US for a few days and want to be able to text.   I don't need to make phone calls or receive them if I can text, and I don't need data.   My plan says unlimited international texting, so I am looking for confirmation that I am goo...

Resolved! Autopay question

I checked my rewards info. I am using the Koho prepaid credit card to pay my monthly bill. The rewards info shows I owe $36. I am on the $40 plan. I calculated the bill to be $40.68 ($36 x 0.13 HST or $36 + $4.68).Does this sound correct? I need to e...

Resolved! will not accept my vouch

did not accept my payment voucher, my sim card is activated, my register and i am on the plan but when i go to put my voucher is says 404 not found 

Resolved! phone call cost to Dubai UAE

What is the tariff for calls to Dubai UAE

Resolved! Trouble logging in

I verified my email address but I forgot my password so when I typed in my email address it says can't verify email address, what will I do?