Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been noticing that payment vouchers are not too available at the retail partners. I've only seen them at one location (a big walmart supercenter). Share any experience in trying to find a retailer to buy them from.
Hi,If I have left over data and talk time from previous add ons, do I have the option to break away from my monthly plan and use the add ons until exhausted or do I need an active monthly plan running?Also please clarify if the $5-500 minute CA wide ...
I'm porting my primary number to a voip provider so I can set up filter rules for nuisance calls, but I'd like to keep my PM account since it has a lot of loyalty bucks. Will I be able to assign a new number to my account on PM once the port takes pl...
Hi, please, some one in Public helps me out. I activated my SIM card last Tuesday night, and able to make calls, but no incoming call or SMS. All incoming calls go to my land phone
when I log in to add on USA text messages to my plan my only option is phone and text for $15 - the website advertises $8 text add on????
Hello! This is an ongoing problem for a few months already, anyone could help please? I'd really appreciate that! so basically I cannot receive calls from some landlines (not all of them!), and below is the situation: 1. I did not port any number, I ...
Hello I need help with a port. What info do the moderator need? Been waiting like 4 hours
I don't understand why public mobile doesn't want me to sign up for Auto-Pay or allow me to use my credit card to pay. If this bill remains unpaid, I don't want this to affect my credit!!! HELP!
bonjour à tous, comme indiqué dans le sujet, je peux recevoir des images par texto lorsque j'active les données, mais mon cellulaire Xiaomi ne semble pas pouvoir les envoyer, peu importe quel numéro j'essaie. Le message d'erreur indique qu'il y a tro...
Hi, I am on the $15 plan but would like to do an add on for $5 that will enable to me have an extra 500 minutes of Canada wide calling. I would like it to be added every month and I would like it to be covered by autopay. Does anyone know how to set ...
mayi please get some help from a MOD i was talking to one and then they stopped talking to me
how upto date is the checking your phone to see if it will work on Pm
Hi Public Mobile Community, I just bought a Public SIM card and have activated it with a new phone number. I would like to port my Koodo phone number over to Public but when I when to the SIMon chatbot it gave me a link to a Submit Ticket Form that w...
I was wondering for people who travel how the service is around Canada.
Hello all,I am located in Vancouver, B.C. and travel to Seattle occasionally. I usually purchase a US SIM card for unlimited talk, text and data in the states, therefore I do not need the US roaming add on. However, I was just wondering if I would be...
Set it up, swopped my SIM over, everything alse works, I can text, send mms everything else works. Just can't access the internet. Appreciate the help. Thanks.
Hi, I am expecting a call from overseas (Outside of Canada & U.S) in the coming weeks and would like to know whether my current plan allows them to call me on this number. There was no option for international calls so I was wondering whether I woul...
If someone calls me from the United States do I get charged? Or, does it use up my US minutes I have purchased in my $8 add on of $400 available minutes to US? Thank you
Can collect calls from within Canada be received?
I posted this query (below) yesterday. No response; no progress. Help please. I am having a devil of a time with your system. Can you access my approx one hour of questions? As you can see, I was runnning into repeated dead ends and nonresponsive con...
1. Signed up for $30 plan because was supposed to get one month for free (Dec promo) - never got the promo. 2. Data has not worked ever - I have tried changing my APN settings like some posts have recommended. Nothing has working. 3. Picture messagin...
hi!one of the reasons i signed up for the public plan was because there was a promotion for 5 off your first 8 months I believe. It was running earlier this year, but now I see so sign that it has applied to my account, and I am paying the full amoun...
Is there any customer service that i can talk by phone or a live agent that i can chat with ?
Hi all, I am trying to set up autopay. However it is showing the following:However, I contacted my bank and they said that they have already approved Public Mobile's transaction. However, it seems that Public Mobile somehow was not able to verify the...
Hello,Is there anything wrong with the Access Point settings? MMS is not working, both sending and receiving. I had my data turned on when trying to use MMS, and I tried using both Public Mobile and Public Mobile 2 in the Access Point name. Thank you...
Hi, This has been happenning for almost 2 months now. Every second person that tries to call me from US says the message plays "Number you are trying to reach is not in service" I tried resetting my network setting, but every day out of 10 calls I re...
I'd like to have no more phone service please cancel
My last payment was made with a Mastercard gift card. I am now trying to re-add my actual credit card for autopayment. I also urgently need to add roaming service to my account. Unfortunately, I am unable to do either, as I am encountering a message ...
For the past couple of days we have been trying to reset the password for our self-serve account. The question that comes up is "test question", we are not sure what the answer is. I created a ticket, and a moderator did reach out but I was not notif...
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