[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! change email and password old email is no good anymore
I lost my original email for my account I also need to change the password but old email is not working..How do I do this as its time to top up my account
Resolved! Wrong add-ons for calling
I wanted to add 300 min international call. I accidently chose 1000 us calls. How can I change the add-ons?
Monthly payment made, but service still turned off!
My daughter's account is on autopay, and the most recent payment was made ten days ago. Yet this morning she still had a notification saying she cannot make calls. Why would this be happening and how am I supposed to trust this company if they automa...
Change number
I cannot chane my number its gives me an error message it say its failed n I really want me number to be changed
Resolved! Porting my phone number
I would like my phone number ported to another provider. How do I get this done?
Resolved! Loyalty rewards for years of 30/day plan,
Loyalty rewards for years of 30/day plan ,I've had my account for I think about 4 years and I'm not getting my consecutive 30day discount applied on my account how do I get that exactly ?
Resolved! Not Recieving Texts from certain Contacts, but Husband with same plan and similar phone is
Hi Everyone, I have a Pixel 4a. Recently I noticed that if I didn't have data or wifi on I wouldn't recieve texts from a few of my contacts. I turned off the chat feature, made sure texts were sending via SMS. I did run out of Data so I purchased mor...
Porting out of PM - odd email
I am porting one of my numbers out of PM to another carrier.... I got the appropriate SMS message: "Koodo: We've received a request to transfer this phone number to another service provider. To approve this request, please reply "Yes". If you.......e...
Re: Compatible phones
I have s10 plus model sm-g975u ..can't get it to connect to network. I inputted APN: sp.mb.com, mmsc: http://alias redirect.net/proxy/mb/mmsc, MMS proxy: 74.49.0.18, MMS port: 80, MCC: 302, MNC: 220. It shows 3 to 4 bars, but won't connect...now I ...
US roaming problem
Hello! I purchased the 10 day US bundle with data, talk, and text. Every time I try to send a text or call I get a message that 'sorry, your plan does not include sending texts while in the US. Incoming texts are included.' I turned on data roami...
Resolved! Can't port away number
I've started a new account with Telus and I'd like to port away the number I have with Public Mobile. However, it appears I need to have money on the account to have it active. Now I'm trying to log into my PM account and my password no longer works,...
Resolved! Forgot log in information
My wife forget log in information, both email address and pin, how can she get her log in information? thanks
Resolved! Free extra data for charity event
Hello I am biking to Vancouver in support of the Centre for Addiction and Mental Health (CAMH) and I am wondering if it is possible to get some free extra data for the trip as I will be out of wifi coverage for most of it. Thanks!
My account is suspended from not paying, I tried my new credit card and it won’t accept
I missed a payment because I have a new credit card so my account was suspended.To re-activate my account it said I needed to make a payment and when I tried to add a new card to make a payment it won’t accept my payment
Resolved! Any Student Discount
I am student and I want to know is there any discount for student! If anyone knows any plans or promocode please help!
Unlimited Canada wide is not unlimited - WHY
My husband and I have unlimited Canada wide calling but it doesn’t seem to work. It says we need to change our plan as we used all our minutes. Help.
Resolved! How to use VoLTE on Xiaomi phone like Mi 11
Hi Everyone,I 'd like to buy the Xiaomi 11, Anyone who knows that how to use VoLTE on Xiaomi phone ?Thanks
Public mobile 5G
I am wondering if public mobile will use 5G towers to help have better coverage I realize it will probably be a long time before they actually give 5G service but I am hoping they will do something similar to what they did with 4G where they use the ...
Resolved! Using phone in Portugal
Can I purchase an add on to use my phone in portugalif so how and how much
auto pay
my auto pay didn't go thru and my phone was put on hold?
Resolved! SIM not working how do I get a refund?
