Community

Resolved! can’t sign in account

My daughter entered wrong email address when registered me now I can’t sign in

Resolved! Package opened

I just received my SIM card via Canada Post and the whole bottom of the envelope was ripped off. Can anyone confirm if there was anything else in the envelope with the SIM card, such as letters or personal information? 

Resolved! 1-800 numbers

Hi, when searching about calling 1-800 numbers there are some conflicting answers  can someone please confirm if: calling 1-800 is using up minutes from a 100 min Canada wide $15 plan. Yes/No will my 1-800 call connect to a US based company if I don’...

Resolved! Why do you like Public Mobile?

What makes Public Mobile special?

Resolved! Low Bars?

Does anyone experience low bars on the Public Mobile Network? I’ve experienced this both on 3G & LTE. Any suggestion?

Resolved! US Long Distance Restrictions?

I'm looking at the "200 min US and Canada Long Distance" addon.  In the fine print at bottom i dont understand what "will not be completed when dialed" means. Does this mean calls to any of those area codes will just fail or i'll be charged high rate...

Resolved! Anyone on the PM $60 Plan with US Roaming?

I’m currently on the $60 Plan that includes US Roaming. It’s basically the same thing as PM’s current 50 plan if you just add US Roaming with 2Gb Data. What are your thoughts being on this plan (basically paying $10 more every month) while knowing Ca...

Resolved! Queations on 100M Canada wide talk, unlimited incoming calls. Intl talk time & data add-on packs

Hi everyone, Request assistance on talk time on basic plan of $15 (100 min Canada-wide talk, UL intl text & picture messaging, UL incoming calls, 250MB data with auto pay, VM and call display) - Does 100 min Canada-wide talk includes calls made and r...

Resolved! Call fowarding

My call are forwarded but SMS don't show up

Resolved! payment issue

hey, I changed my card a few weeks ago. the next month when I tried to renew my service, it says that this card number does not exist. Can someone give me the number to customer service (payment section possibly)?

Resolved! Auto Payment: change plan

Hello, yesterday I did a manual payment, that I am able to change my plan. (From the 25$ to the 15$ deal). Yesterday it was not possible t click the button to change the plan. Maybe because the system did not know that I did the payment already. I tr...

Resolved! I just recently signed up for my account account how do I start saving money???

Resolved! Issues sending texts

Lately I've noticed I will send a few texts and then when trying to send another it has trouble sending the text and is searching for service.  The reason I'm confused is I'm sitting in the same spot texting the same person. Has this happened to anyo...

Resolved! Does anyone have service issues when calling 1-800 #'s?

Most of the time whenever I call 1-800 outgoing call the other end has trouble hearing me. 3 additional PM users in the family have the same issue. Wondering if anyone else has experienced this? Never had such problem with Koodo or even Freedom was a...

Resolved! Switching plans

Hi,  I am currently on a $81/90 days plan (grandfathered). I have the following perks attached to my plan: 1. $9/90days loyalty discount 2. $6/90days autopay rewards 3. 5GB+1GB bonus data given at different times throughout my subscription with publi...