Activation transaction did not go through

[shefarr6]

Good day,

I write to request a teturn of monies paid for activation transaction which did not materialised. The activation # 8091465 and the amount was $45.20.

Just to be clear, the payment was made and the account was never activated nor service received.

Thank you for your attention to this matter.

[PAULRANG18]

Best to contact a moderator with this issue by clicking ?, bottom right, and follow instructions to submit a ticket. Moderator wait time can be a few hours or less, or within a day, from my experience.

[totalUser]

Hi @shefarr6 

Did you try your sim card?

Sometimes there is an error message after activating, but it may be due to selfserve activation failure while sim activated just fine

[Luddite]

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@shefarr6 wrote:

Good day,

I write to request a teturn of monies paid for activation transaction which did not materialised. The activation # 8091465 and the amount was $45.20.

Just to be clear, the payment was made and the account was never activated nor service received.

Thank you for your attention to this matter.

---

There is noone to call so you will need a ticket; click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

[GR]

@shefarr6 click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot.  The moderators will get back to you and help your activation 

[Staliger · Accepted solution]

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@shefarr6 wrote:

Good day,

I write to request a teturn of monies paid for activation transaction which did not materialised. The activation # 8091465 and the amount was $45.20.

Just to be clear, the payment was made and the account was never activated nor service received.

Thank you for your attention to this matter.

---

@shefarr6 Your account is not active still? Did you try other device? Did yu restart your phone? To contact moderators who can help with refund, click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437