URGENT: eSIM stuck after failed transfer, no service

[TeeniePublic]

My number transfer from Telus failed and now my eSIM is stuck and my service is not working. I already paid. Please reset my activation and assign me a new number immediately.

I have been trying to fix this for days and live chat immediately disconnects and when I try to submit a ticket the “submit” button is greyed out even though all fields have been filled out. I need immediate assistance.

 

[slusagm]

@TeeniePublic 

There is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote  

[kb_mv]

@TeeniePublic If you are having no luck with the ticketing system, send a DM to: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @TeeniePublic 

the esim probably is installed and just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim 

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings. 

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help,  ask support agent .  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage