How to port my public mobile phone to Fido? And refund??

[Mindylau2]

Hi its been over a day and i still am trying to port my public mobile phone over to fido. 

Does public mobile take care of this? Or do i need to contact fido only so they can take my phone number??

And what about teh monthly plan i paid? I still have 2.5 weeks of unused minutes and data.. would i get a partial refund from public mobile?

thanks 

[jib_tech]

@Mindylau2 

Fido is worst  provider  ever I regret  the day I got a phone from them and held me hostage for two years. I am so much happier here without crazy overages every month. Never again!

[Anonymous]

 @Mindylau2 : Interesting. How about 1 855 4public from a different phone and enter the phone number that was with Public.

[computergeek541]

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@Mindylau2 wrote:

When we dial 611 from teh public mobile SIM card it goes to FIDO.  Does that mean her phone number is deactivated? 

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That shoudln't even be possible. Please double check that it is the Public Mobile SIM card inserted. Also, try making a call with the Public Mobile SIM card in the phone.

[Mindylau2]

When we dial 611 from teh public mobile SIM card it goes to FIDO.  Does that mean her phone number is deactivated? 

[JK8]

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@Mindylau2 wrote:

Fido is unable to port my phone number .. how can i check with PM to know if my number is active ?

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 Can you put your PM SIM card back into your phone and dial 611 or log into self service to check your status to see if it is Active.

[Mindylau2]

Fido is unable to port my phone number .. how can i check with PM to know if my number is active ?

[esjliv]

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@Mindylau2 wrote:

Hi its been over a day and i still am trying to port my public mobile phone over to fido. 

Does public mobile take care of this? Or do i need to contact fido only so they can take my phone number??

And what about teh monthly plan i paid? I still have 2.5 weeks of unused minutes and data.. would i get a partial refund from public mobile?

thanks 

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@Mindylau2 

After reading this whole thread, I got the feeling that you wanted to cancel the Public Mobile port to Fido. And use PM for another 2 weeks (or nearer the end of your PM cycle). Is that correct?

If the port was not completed to Fido, or if you want to see if you can cancel the porting process ask CSA to see if they can stop that process.

If I am misunderstanding the situation, let me know.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[Anonymous]

Ditto. The recipient provider should be doing all the help and guidance. Not the one you're leaving. So soak in all this help you're getting because the grass may not be greener over there.

[hTideGnow]

@Mindylau2   important thing is that , is the incoming calls going to Fido now?

If not, if you put in PM SIM, you sure it is not working for outgoing or incoming calls?

Can you logon PM My Account now?

As I said couple times already, you should be calling Fido for the porting status, NOT PM.

[Mindylau2]

Do i need to contact teh PM moderator? And am i supposed to get a text message from them?? 

[hTideGnow]

@AE_Collector .. but OP said her PM phone is not working now, so, there is a chance porting is completed.

Also, sound like her Fido plan started already, there is really no financial benefit to stay here not complete the porting if that is the case.  I just worry she stays too long and past her cycle end data and end up paying for another month.. 

[AE_Collector]

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@Mindylau2 wrote:

Thanks for replying

Since I have paid for an entire FULL month with Public Mobile, how do i get back teh PM service so i can use teh remaining 2 weeks?? 

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Sounds to me as though you haven't completed the port away from PM so you can literally stay put for another two weeks to finish up most of your prepaid 30 day term here. Don’t leave it to the very last day though as things can go wrong as you see already. Leave a buffer of at least a couple of days. All prepaid plans from various providers are similar, you buy 30 days worth of service and if you don't use it it is lost. It isn’t a monthly subscription service like a Postpaid cell plan that you can terminate whenever you want and receive a refund if you have paid for more than you used.

If the loss of two weeks of paid up service at PM by porting out before you’ve used it all is enough to make you feel “totally screwed”, you likely need to do more research into what you are signing up for before you jump around for a better deal. Life is full of “Only $19.95 a month” offers for virtually everything that is subscription based but there is always fine print that makes the headline significantly inaccurate.

JMHO … AE_Collector

[hTideGnow]

@Mindylau2   Then likely the porting is completed.   Put your Fido sim in the phone and see if it is receiving incoming calls.  If so, congratulations that your porting was completed.

[Mindylau2]

How do i know if public mobile still has my phone number? I never received a text from PM with porting so i couldn’t confirm anything and now i can’t even make calls with my PM number and the sim card

[hTideGnow]

@Mindylau2  are you already paying Fido now?  If so, there is really no advantage to delay.  I believe as of today, Fido started (just porting not completed) and hence you are paying both Fido and PM

it's your choice, you don't have to tell Fido that porting not completed.  You can wait till next week and call Fido and  have them re-trigger the porting process (the SMS) then.  But you have to make sure you have enough time for porting.  Don't wait till last day or two on your PM cycle

[Mindylau2]

Thanks for confirming.. so if the porting was not successful is there a way i can go back to PM to finish my plan? 

[hTideGnow]

@Mindylau2   Yes, the porting was not completed.  You will have to call Fido to ask them to re-rigger to porting request

[Mindylau2]

I never received a text message from PM , so i would not have replied YES to PM.

Does that mean the porting was not successful? and I still have my phone number with PM? I cannot make any calls and have no service anymore with PM 

[hTideGnow]

@Mindylau2  if you have not reply YES to the PM SMS , then port  is not completed and you can still use PM service.

HOWEVER, you need to leave enough time for porting.  you cannot wait till last day of your PM service and request porting, just in case something goes wrong

Porting require an active account.  If you request on the last day of your  service and something is not right and it didn't complete on your last date with PM , you will have to pay for a new cycle in order to port your account.  Since it is just 2.5 week, I suggest you just complete your porting now.  You are paying for Fido service now, too.  I dont think you can ask Fido to not count the days until 2.5 weeks later

It is widely known that PM is a prepaid service and no refund for porting in the middle the cycle

[Mindylau2]

Why?

[Quigley]

Sorry, not possible if original port request was completed successfully. @Mindylau2 

[Mindylau2]

Aargh now i feel totally screwed. How would I I know that PM doesn’t offer any refunds ? I have a Fido SIM card now and my original number is still with PM. So I’m wondering if its best to get Fido to port me back to PM so i can finish using my month plan and then switch back?

is this possible?

[Dunkman]

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@Mindylau2 wrote:

Thanks for replying

Since I have paid for an entire FULL month with Public Mobile, how do i get back teh PM service so i can use teh remaining 2 weeks?? 

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@Mindylau2 

If your port to Fido failed, you probably could just put back your PM SIM card and it should be working.  

The problem is that Fido is likely charging you also at the same time.  Once you start the porting process to Fido, Fido likely charged you also.  Correct?

[JK8]

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@Mindylau2 wrote:

Thanks for replying

Since I have paid for an entire FULL month with Public Mobile, how do i get back teh PM service so i can use teh remaining 2 weeks?? 

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If you port out your number your account will be closed and you will be unable to use the remaining time.

[hTideGnow]

@Mindylau2  did you get a text from PM asking you to approve the porting out ?  did you reply within 90 mins?   If not, make sure you still have a PM SIM in a phone and ready to receive Text.  Then contact Fido and tell them you missed the text and ask them to re-trigger

[Mindylau2]

Thanks for replying

Since I have paid for an entire FULL month with Public Mobile, how do i get back teh PM service so i can use teh remaining 2 weeks?? 

[Meow]

If you are moving from PM to different provider, different provider has to initiate porting.

You should keep your PM's SIM in your phone to acknowledge porting replying Yes to sent SMS. If you miss that, things will become little bit complicated...

It will take few days to transfer number.

What is the reason leaving PM?

[Triguy]

You would need to contact Fido to initiate the port.  PM will send you a text for you to confirm the port request.

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

PM is prepaid so you would lose any unused minutes, texts or data.

[Dunkman]

@Mindylau2 

Fido needs to initiate port, but keep your PM SIM card in your phone to receive the confirmation port request text.  Since PM is prepaid, no refunds or pro-rating of plans.

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[will13am]

@Mindylau2 , this announcement covers the number porting/transfer process.  Generally, the process is initiated from the receiving carrier but acknowledgement of the port is needed on the sending carrier side.

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Num...