Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got an old Iphone unlocked from our carrier for my son to use. ordered a public mobile sim, activated today, but still can't get it to work. If I check the usage on my account it shows a 4 second outgoing call from the assigned phone number, but we...
Hi, I just ported my number to Public Mobile. I waited several hours, then Public Mobile sent me a text saying that my transfer request was successful. I can't call any number. It gives me a message saying that the number is long distance and that's ...
I just signed up and activated a line, I used a referral code (they already show the $1.00 reward) but I don't see the one time $10.00 credit on my account?
I just activated a new line, used RBCREWARDS promo, paid with an RBC credit card but I dont see the $10.00 off and the extra 5gb in my online overview?Can someone check this for me?
HiMe and the wife (wife mostly) cause i notice it when calling her, are having alot of calls going right to voicemail without even ringing once,have tried rebooting,shuting the phone of than on,dosnt seems to make a differance.Also on my phone lately...
Hello,I signed myself and two other family members up at Walmart (Barrie South) a few days ago. I asked about getting the Refer a Friend discount for my two kids, and the Sales Rep told me that I could do that later from home.I registered my accoun...
Just subscribed to the $25 plan. I like the unlimited talk, text and 1GB data. But can we have the voicemail removed?
Hi Mary! I'm having issues activating my new sim card. I got the $40 deal with unlimited calling and texting and with 4.5GB data. I went through the application process online and just as I pressed "activate", it took me to a page that said "file not...
Hi,Got the email announcement of the Flash Sale, the English text reads "Get your next 30 days of service for $0!", while the French text says "Obtenez une carte SIM et 30 jours de service à 0 $!". My French isn't that great, but I think that roughly...
Hi, I currently have some available funds in my account, but I would like to set up an autopay for next month onwards. Should I set it up right now after the payment for this month is deducted, or wait till the available funds on my account are zero?...
I have an phone plan which includes unlimited province calling (Ontario) but I am not able to call an area code 647 615 #### number. Can the moderator look into this and advise?
Someone can help me how can i update my credit card details?
Hello,I paid $20 for roaming talk/text/data on the September 6th but never received the services. I just now paid $25 for roaming talk/text/250 data and the service is now working. How do I get reimbursed the $20 to my credit card? My credit card inf...
hey guys i've tried to change phone numbers many times and everytime its says phone number change failed...??? my account is active...do you know why??thanks.
Hi,I have a $25 plan, with 1GB Internet for some reason I can't get internet. I checked APN settings, everything is OK. When logged in to my account Data is not showing. Please help.Thnaks
Does anyone know if this Huawei model could be used in Public Moble Ontario network? Or how to check its technical spec. competibility to the PM Ontario network?
I am unable to send and receive text from Greece. I have unlimited international text
I want to sign up for the $15/m plan now and the plan to start on Sept 18/19.How can I do that?
Hi, I searched the community a bit and I found vague or indirect answers so I guess I'll just make my own thread about it. Which plans offered by Public Mobile offer unlimited incoming calls, does this also include international calls? I'm asking out...
Hello,Ive bought multiple payment vouchers and none of them have wormed through the online system. Is there another way I can add then to my account? I do not have a card that is accepted for autopay so vouchers are the only way I can pay.Thank you!
My plan promised me a talk time of 400 minutes of international calls every month on my prepaid sim...and it was told to me that if I dont use all the 400 minutes the month it would get carried over to the next month along with the next months talk t...
i sighned up 2 people under my referal code and either one is showing up on my rewards when old way with phone number i never had any problems i want my 2 refersals
I really want to try Public Mobile but my phone isn't on the compatibility list. Google didn't really help me either.Will RedMi 6 Pro work on Public Mobile?
My plan details only show including text messages . In before , its show including text, pictures and auido messages. Please tell me is my plan have been changed ?
@CS_Agent , @Alan_K , on Friday there's a number of reports of new activations where the top up date is in 1969. These accounts appear to universally have usage issues. Rather than have individual customers log tickets, please consider doing a tria...
I'm new to PM and my account has been active with the $15 plan for around 12 hours now. My plan clearly states that I have 100 minutes and unlimited international texting, but when I trying calling someone a pre-recorded voice message says "Sorry, ta...
I just checked my Visa card and I being overcharged for this month on September 7th my plan is 40$ -2$ autopay-2$ refereed friend, but they charge my credit card with total of 42$
Let's say I buy the plan with 8 gigs. In my region that's 50.00. What happens if I get to 8 gigs is it automatically turned off? If not, is there a way to turn it off after the usage is done?
I got simcard on sept 6/2019 so how do i know that my next bill ll be free ?
I am trying my best to answer many questions but can't get enough bravos alss is that why I can't reach a certain level cheers Ed
