[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! incoming international calls (from Europe, Romania); are they free for my $25 plan?
Hi,I just registered for this $25 plan (pls see details below) and I wd like to know if incoming international calls from Romania are free for my plan (without any other addon) Thank you!500 MB Data⁴ at 3G speed Bonus 500 MB with AutoPayUnlimited Ta...
Inscription
Est-ce que l'on peux tjrs avoir un numéro avec public mobile
Usb sim dongle
I am trying to find a way to create a hotspot using a usb sim dongle or a for use during a home Show event at the convention center which is trying to charge ridiculous rates for wifi so I want to use my data on public mobile to create a hotspot.
PM selling phones
Has anyone heard this or is it myth a rep at a Best Buy Store advised he heard from a Kudo Rep that Public Mobile will start selling phone just like Kudo and Telus?
Add on Data
Will Public Mobile offer better deals on Data add ons current price does not seem like that much of a great deal.
Porting old no. to new carrier
I have cancelled my plan with Public Mobile on October 11th before the payment due date on October 12th,2019 when I switched over to another new carrier, Freedom Mobile. I wonder till todate why you are not releasing my existing phone number to be po...
Self-Serve set up by a retailer
@CS_Agent Hi! I purchased my SIM from an independent retailer who I'm guessing set up my Self-Serve account using their own e-mail address because when I go to create a self-serve account on the Public Mobile website I'm told I already have one but I...
Text Messages
Samsung galaxy grand prime not sending or receiving text messages
Resolved! Plan expired
My account says plan expired.. amount due is today. I have $17 on my account that has been there since I joined last month I got a $10 credit when joining. I was told where I have the $17 on there I didnt have to add anymore money for my $15 plan.So ...
changing plans
Hi;I just changed my plan as my renewal date is almost up. I am going on a trip tomorrow and was hoping this would happen immediately so I could have data available.Is there anyway you can help with this. Jill
Downloads Keep Freezing
My downloads keep freezing and I have wasted almost 2Gb of add on data, yes...that's $60.00 trying to fix the issue. It was working fine and now it doesn't matter what I try and download, from a single mp3 to a 700Mb file, it freezes and states "wait...
Resolved! $5 rebate for new sign-ups
I signed up for Public Mobile at the beginning of last month, during the promotion of $5 off your bill for the first 6 months. For some reason, that promo didn't apply to my first bill. Anyone know how this can be fixed, please?
changing phone number
Hi. I'm trying to transfer my Koodo prepaid number to Public Mobile but I get the message that the number is not eligible.
Cannot make phone calls but can receive phone calls
Starting Sunday October 13th, my dad's phone, the LeEco Le S3 LEX 626 got the "Phone is locked please try again in 28 seconds" message after typing his PIN in. This message persists no matter how many times he types his pin in. Now, he can only get i...
Resolved! Voucher PIN is not working
I have just purchased a Voucher for my account. Tried to Enter it so many times and it is not working, what should i do
Resolved! No Service
Just wanted to know if service is down, 3 phones not working in my area?
Cannot process payment
Hi everyone, I've been trying to pay for my account however I always get this message (see photos below). I have removed my card and re-entered it however I keep on getting the same message. I have a VISA debit but have never had any issues with it ...
Resolved! adding funds via credit card
so can i add any amount of funds via credit card at anytime so there will always be funds on my account to cover my balance when its due? say one day i wanna add $10 n then the two weeks later pay another $15? just easier for me that way to pay n ad...
password reset
I need to get my password reset by an admin. please help
Two phone numbers?
Hello, I recently signed up for monthly prepay with Public Mobile and was given a new phone number and SIM card (825 area code) and was told I could sign in and change it to another number. I did this the same day. It has now been almost two weeks s...
I have paid $15, it can't call out and also can't receive phone call, m
I have paid $15, it can't call out and also can't receive phone call, when my phone will work?
60$ Plan? / traveling to the us for 2 months.
Hi there! I recently purchased the sim card to start the plan process for a 60$ plan that I noticed had data for 2G's in the states. It's not there anymore now that I have the card, but I'm curious that if I get any of these plans. I'm looking at hte...
Resolved! Changing plans charged twice
I changed my boyfriend and my plans to the 50$ plan. the payments came out on October 9th and was supposed to be renewed to the 50$ plan. Now we just get a text saying our 45$ plan has been paid. now 112$ went missing and we are stuck with the 45$ pl...
Add on activation time
If I add data add in the middle of my 30 day cycle how long does it take for data to activate on my phone
Resolved! 400 International Long Distance minutes add-on does not show up on my account
I currently have a plan that includes an unlimited provincial talk and would like to add 400 International Long Distance minute add-on. However, it's not showing up in the add-on section of my account:my available add-on optionsWhere can I find the I...
US roaming
I am in the US and want to call US and Canadian numbers What plan do I need
My service isn’t working
Changed plans today. Went from $45 to $40. Added new voucher and now I can’t make any calls. I would like info how to fix. Tried the hard reset of the phone already so someone in the customer support is going to have to look into it and fix.
Successful Porting from a VoIP Carrier
I'm about to complete a porting-in from a VoIP carrier to PM — a very satisfying experience completed in a record time of 48 hours — which usually takes a week or even longer at times. This happened due to high professional standards and competency o...
1 GB data promo add-on ??
My 4GB is about to expire, but I notice I have a 1 GB promo attached to my account. Will I when my 4GB is all used up, will it automatically begin pulling from the 1GB promo? Thanks,Jordan
