Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone number is suspended, with $40 in the account and autopay. How does that happen? My number is 647-xxx-xxxx
We are presently at a Koodo kiosk on the phone with customer service who is accusing us about lying in regard to the 6gb Koodo offer to switch text message. Koodo Rep at kiosk couldn't make them believe it. They are saying it is 4 gb and they never o...
Strange problem here! Apparently a stranger received two missed calls from my phone number today (I got the person to read the number out loud so I know they weren't mistaken). They called me back thinking they missed a call, but I don't have any out...
I purchased the 15 dollar us add-on 5 hours ago, I did the 2 steps, add fund then puchase add on. It showed me it's done right after I clicked confirm button. But until now my account is still showing no add on plan has been purchased.Can any one tak...
I just completed a payment, and chose "amount due" which was 129 after the available funds was 6.00 (my plan is 135) but how come when i checked online banking, it showed that PM took 145.00 instead! Im not understanding why it took more than the amo...
I activated my account on May 10th, 2014. What loyality bonuses can I receive?
Just wanted to fish to all Public Mobile community Happy Good Friday and happy Easter! Enjoy the time with your family and friends!
Usage History show that couple minutes ago I perfomed Outgoing Call to Ontario 7057804001 which I didn't.I have plan with Unlimited Provincial Talk.I don't see any charges on the right side of report (see attached below).But what should I do next?Ma...
Can i switch to the new plan of 30/30 with 1gb data?im currently on 30$ plan with only 500 data.also as the website mentioned that the promotion will end on the start of april, do i have to end my current plan to get onto the 1gb plan?
Hey all, Just a newbie to PM who wants to take a minute and say hello! I was with you PM for several years, however, my husband was the one who took care of the accounts. He's now with Koodo as was I, but the great deals at Public Mobile and flex...
I needed to print a statement or proof of my mobile number for Equifax to update my credit report. I understand that there is no statement of account for prepaid numbers but is there anyway to get a document stating my Public Mobile number? Thank you...
Successfully signed up with PM a few hours ago, but I somehow missed the featured plan (30 days, 1GB data, $30). I looked into changing my plan options in the self-serve, but I guess this plan is for brand new customers only (i.e. since I've already...
I received no warning that my price would increase. However, my price did increase. How can I fix this?
So I wanted to get $30 deal. I saw tweet that first month is free and sim is free as well if we activate in store. I went to two WOW mobile locations( Bramalea city center and shoppers world) both locations denied activating it. They said they can't...
My plan expired. I didnt realize my Visa card was ending (card type was ending) and went to reactivate...It cannot confirm my Visa. I have tried many times. called my Credit Card provider and they told me it should be all good to go now. same problem...
I’m a current customer. I signed up 1 month ago now they are offering a plan 6gb on 3G for 52-2 for autopay that option is not available to change plans. Can I get this offer or do I have to be a new customer. As well I was thinking of hooking up an...
Hi i just activated my sin card and I did not receive the 0 dollars for 30 days. Please help me
Hi, I didn't receive the massage about 6GB for $40 being offered for Koodo switch which my friend have received.The massage said "Public Mobile here. Don't miss out! The $40 6GB offer ends March 31, 2018. Join Koodo and get 6GB of data, unlimited te...
I think I have to post here if I need to unlock my phone? I'm not certain it is unlocked, but I figured it would be a good place to check here. IMEI #: 3525840xxxxxxxxxModel: Nexus 5 Thanks!
I am presently travelling in the USA using the $20 for 10 days plan. When I make a call to Canada a text box comes up with "PUBLIC; CONDITIONAL CALL FORWARDING IS ENABLED".Can any body tell me what this means and why it is there? The calls eventually...
Hello! I just bought a SIM card tonight from Wal-Mart, but I am unable to activate it due to an error saying "the sim card # does not belong to a valid public mobile subscriber. I've checked and re-checked and the number is right, but says it is inva...
I have paid my monthly account balance and online it says i have a balance but when i call it saying nothing in the balance and will not reactivate so i can make calls and text! Help before my husband get more angry about it lol!
Hey guys,Ported my number over to public mobile this morning and everything worked fine right off the bat. No trouble sending/receiving calls or texts and connected to the mobile network right away. Then all of a sudden this afternoon I can no longer...
Hi there. Just got my PM sim and plan yesterday. Used it successfully in my unlocked Oneplus One all day, as a hotspot. Today I moved the PM sim to my Glocalme G3 hotspot device and when I connect my phone to the WiFi network from the Glocalme G3,...
Hi All. I'm currently on the $30 500mB plan but I see there is a $30 1G plan. However it is not an option in the change plan tab of my account. Anyone know how to access this without starting a new account?
I guess no one is left here to get this text. Looks like March 31st is the last day to switch...!!!
Just activated SIM and put it new unlocked Archos Smartohone. All software up to date. Says NO AVAILABLE NETWORK on homescreen and TELUS- Unknown under network setting. SIM status setting says UKNOWN. Very frustrating. Please let me know how to retur...
My plan expired on March 28th and I had set up a new credit card to make payments. My card was not charged (yet)When I log in to my account and select autopay, I am warned by Google that the site is not encrypted (HTTPS) and indeed it comes up as HTT...
Hi, I'm relatively new to PM and have signed up for a $62 / mo unlimited talk, text and 5GB of LTE data. I just checked my payment history for this month, and for last month, and I see that I am actually being charged $92. Seems that I am being cha...
I have the same problems and I tried 10 times but still not work,please let me know how to make it work.
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