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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Do Not use Public Mobile , and save yourself from mountains of frustrating moments & time wastage

Public mobile seems to be the most insensitive company ever . I have send private messages daily for the last week , but nor is anyone replying , nor working on my request , nor providing the proper service. Public mobile seems to work like an extort...

Vernee Apollo Lite not working with proper APN SETTINGS

I've changed all the proper APN settings to public mobile-specific my Samsung Galaxy S5 did it automatically through Telus do to affiliation I'm guessing but I'm having an issue with correlating the solution to the problem of which I have no network ...

I lost my phone and I have the new sim card, now I need my sim card active with my current number

hi admin, My name is Maheish Delisser, I lost my phone and my sim card, now I got the new Public Mobile sim card and I want my number back and active to the this new sim card, please help

top ups

I purchased the phone for someone and would like to top the mintues up but only have the cell number, not access to the phone. How can I do this?

Moderator team response time

A day ago, I mentioned in a response to someone else's thread that I had my first ever account issue that led to service suspension. Well, my issue has been resolved about an hour ago. The turnaround time was 27 hours. I don't know what to say abo...

Resolved! Data not working when I have lots available

This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).I thought it was because I went over or I didn't pay my bill on time.I checked both of these and I'm under my data limit, and I'm on autopay (and it's not d...

Unintended Payment

Hi, I was trying to change my plan and to make a payment, but the website was so slow that I mistakenly paid for my plan two times. How do I get a refund please? I need my account balance to be $25. Thank you. Warmly,Ngoni

How to reset the phone connection with Public Mobile?

I am a disappointed customer with Public mobile as many of my calls are going straight to voicemail, I do not receive a missed call or anything. I have checked all settings and everything is turned on. I know I have experienced this in the past wi...

Mois gratuit

Bonjour, j'ai pris un forfait avec public mobile le mois passer pendant la promo 1 mois gratuit savoir pourquoi je n'ai toujours pas reçu le crédit correspondant à cette promotion. Merci beaucoup

Resolved! I suspended phone, but it used my monthly payment

Hi. I broke my phone 3 days after making a payment, but I then suspended it until i found a new phone. I reactivated it 2 days ago, which woul dhave made a month today if it was activated the hwole time. But it was supended and still used all my mont...

Nokia 8110 4G Compatibility?

I'm thinking of buying a Nokia 8110 4G (2018) Single-SIM 4GB TA-1071 SS Factory Unlocked 4G Smartphone from Amazon. Can anyone tell me if it'll work on Public Mobile? Here is some Network Compatibility info for it: 2G GSM 900 / 1800 and/or 3G 850(B5...

Bad transmission/reception with new phone

I started using Public in September on my old Sony Xperia and I was getting excellent reception and transmission, even in my basement. In November, I bought a new Google Pixel 3 and was having so-so reception, and horrible transmission everywhere. I ...

Mods haven't replied to my port number request - how do I get their attention?

I was talking with them via private message on monday, they asked for my account number and I submitted it, and then nothing. I've sent a few replies since but no one is answering. Are they just super busy? Is this typical for Public Mobile? Thanks

payment declined

How long does it normally take moderators to respond? PM won't accept my credit card although I have contacted the financial institution and they assure me the problem is not with the card but with Public Mobile. I have been without service for a d...

Resolved! when go outside of Canada, still receiving the text?

If I go outside of Canada, can I still received the text message? Before I was using Fido, I still can receive the text when I go abroad. Not sure if PM had the same funtion.

Resolved! Old phone number did not transfer over properly (due to using the wrong account # upon registering)

I activated my Public Mobile SIM card/account yesterday but unfortunately got confused and entered the incorrect account # (Virgin Mobile). The number did not transfer over to my new phone. I had both of them with me this morning and when my wife cal...

Resolved! Purchased wrong talk add on

Hi i accidentally purchased the 200 min talk US and Canada long distance plan. I'm currently in IS and realized that I actually need the US roaming unlimited talk plan. How may I change the plan. I have used 0 min of the 200 mins. Thank you

Resolved! How long does it take to get email back from mod team?? 3 days no reply back

" PROBLEM SOLVED got my number back" I've sent 3 emails and nothing!!! Im trying to transfer my koodo phone number to public phone?

Plan Change??

hey all, ive been wondering about changing to new plan.Ive been on the same plan for 2 years or so. all it says is; This plan includes: - 90 day plan $135 (45/mo)- 6GB Data- Unlimited Canada-wide Talk- Unlimited International Textand then under...

Wallmart credit from june 2018

I signedup before end of the month June 2018. I was suppose to get $25 credit and i never did.

Resolved! Why does my phone read 4G when my plan is 3G?

Hi there I just signed up for Public Mobile's $40 (Limited Time) Plan Offer- 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextI just set up my phone and it's working fine but it reads Public Mobile 4G at the top instead of 3G?...

Not receiving calls

I have had the same issues in the last 30 days, but now it is many people who have said when they call me it goes straight to voicemail. Is this the Public Mobile aka Telus Network service expectations? Is this how Telus represents their national b...

How do i get a new sim card if the one i got doesnt work?

How do I turn off my voicemail?

I'm not going to check it anyway.. I hope I can just turn it off. tyia

could not find account number

hi ,I lost my sim card and i am not registered for public self serve ,i need my account number .my phone number with public is 6XXXXXXXX1. please help me out. Edited by ShawnC13 to remove phone number

long distance not working

I have a long distance add-on which has not been working for the past month. Is there anything that I can do about this? When I make a call I get the message that I usually get when I have ran out of minutes.

Resolved! Transfer number from chatr

Hi there I just activated my sim card and threw the process I put in my current number from chatr I was told to msg here to transfer it because it is a little more complicated cause chatr is prepaid.

Resolved! Mods have not replied to message in 3 days - number Port

Please someone help my ear is being eaten by my dad as he was on a different carrier & I didn't have the account number handy We also have important calls coming on that line..

Resolved! Change plan

I am trying to change my plan have sent about 10 private messages. My current prepaid plan is up no answer.

Resolved! US roaming add-on

My kid is taking one of my PM SIM to US for a few days. Is there any way to test the US roaming before leaving Canada? It is a 3 days trip. By the time I found out the add-on does not work and waiting for 3 days for moderator to fix the problem. ...

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