Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated my account yesterday but for some reason, I can't receive any calls. I can text and make calls but no income calls. could someone please help.... Thanks
Hello My daughter has a pay as you go Public Mobile phone. I would like to switch her to an autopay plan but when I tired to register her phone, I am told that her phone number is invalid/her email isn't recognised. If a moderator can contact me to r...
Hi,I am trying to activate my SIM card and transfer a number from my current, active landline with Bell.On the "phone number" step of the activation process, I entered my number, checked eligibility and filled the required fields (name, adress, alter...
Discovered another wrinkle in the re-activation process of suspended accounts (aka 'on hold'). This is on top of the problem of accounts NOT automatically re-activating that are suspended. First note that my account was marked as STOLEN via self-ser...
Ok, so this isn't exactly a PM problem, well it is in a way, not sure if it's my phone or this community... It's been a while now, I can't remember when it started (it wasn't doing it before), but while I:- write in on this community (and nowhere els...
I recently opened a new Public Mobile Line and signed up for the $35 plan with 1.5GB. The data worked the first 2 days and after that stopped working. I get a message on the browser from Public Mobile, stating "You are unable to access the Web becaus...
I activated a SIM card which I bought from London Drugs a month ago. I activated it and is in use with no problems. I bought a 2nd SIM card also at London Drugs today. But as soon as I enter the 19-digit SIM card #, the box turns red and flags it as...
if my money gets taken out the day before my plan renews will my balance be affected? ie. will my balance be used before my plan gets topped up??
Hi ,I work at the store ,customer came here to my store to get public sim card ..he was in rush so we set it up and after 5 min he came back that he lost the sim card . I dont have his any information how i can give him his number back ??
How can I print some type of account summary that shows when I signed up, my name and address? I need this to use as proof of residency. Thanks!
I am paying $30 for 500mb and phone getting no data .problem is there is a $20 plan on top of it .Double billing possibly will have to get a hold of the bank and see.Results will be published in Facebook.
Well I tryed make a payment by voucher but got this message "Unfortunately, Voucher #xxxxxxxxxxxx could not be added. Please verify the Voucher and try again".So what is solution for thi isuue?
I decided to change carrier and picked Public Mobile. Several days went by and they couldn't complete porting request. I was frustrated, cxld my request to Port. PM said it was cxld. Now they won't refund the amount they charged to my credit card. T...
Public mobile seems to be the most insensitive company ever . I have send private messages daily for the last week , but nor is anyone replying , nor working on my request , nor providing the proper service. Public mobile seems to work like an extort...
I've changed all the proper APN settings to public mobile-specific my Samsung Galaxy S5 did it automatically through Telus do to affiliation I'm guessing but I'm having an issue with correlating the solution to the problem of which I have no network ...
hi admin, My name is Maheish Delisser, I lost my phone and my sim card, now I got the new Public Mobile sim card and I want my number back and active to the this new sim card, please help
I purchased the phone for someone and would like to top the mintues up but only have the cell number, not access to the phone. How can I do this?
A day ago, I mentioned in a response to someone else's thread that I had my first ever account issue that led to service suspension. Well, my issue has been resolved about an hour ago. The turnaround time was 27 hours. I don't know what to say abo...
This morning I realized my data isn't working on my phone (there's an 'x' over the data bars).I thought it was because I went over or I didn't pay my bill on time.I checked both of these and I'm under my data limit, and I'm on autopay (and it's not d...
Hi, I was trying to change my plan and to make a payment, but the website was so slow that I mistakenly paid for my plan two times. How do I get a refund please? I need my account balance to be $25. Thank you. Warmly,Ngoni
I am a disappointed customer with Public mobile as many of my calls are going straight to voicemail, I do not receive a missed call or anything. I have checked all settings and everything is turned on. I know I have experienced this in the past wi...
Bonjour, j'ai pris un forfait avec public mobile le mois passer pendant la promo 1 mois gratuit savoir pourquoi je n'ai toujours pas reçu le crédit correspondant à cette promotion. Merci beaucoup
Hi. I broke my phone 3 days after making a payment, but I then suspended it until i found a new phone. I reactivated it 2 days ago, which woul dhave made a month today if it was activated the hwole time. But it was supended and still used all my mont...
I'm thinking of buying a Nokia 8110 4G (2018) Single-SIM 4GB TA-1071 SS Factory Unlocked 4G Smartphone from Amazon. Can anyone tell me if it'll work on Public Mobile? Here is some Network Compatibility info for it: 2G GSM 900 / 1800 and/or 3G 850(B5...
I started using Public in September on my old Sony Xperia and I was getting excellent reception and transmission, even in my basement. In November, I bought a new Google Pixel 3 and was having so-so reception, and horrible transmission everywhere. I ...
I was talking with them via private message on monday, they asked for my account number and I submitted it, and then nothing. I've sent a few replies since but no one is answering. Are they just super busy? Is this typical for Public Mobile? Thanks
How long does it normally take moderators to respond? PM won't accept my credit card although I have contacted the financial institution and they assure me the problem is not with the card but with Public Mobile. I have been without service for a d...
If I go outside of Canada, can I still received the text message? Before I was using Fido, I still can receive the text when I go abroad. Not sure if PM had the same funtion.
I activated my Public Mobile SIM card/account yesterday but unfortunately got confused and entered the incorrect account # (Virgin Mobile). The number did not transfer over to my new phone. I had both of them with me this morning and when my wife cal...
Hi i accidentally purchased the 200 min talk US and Canada long distance plan. I'm currently in IS and realized that I actually need the US roaming unlimited talk plan. How may I change the plan. I have used 0 min of the 200 mins. Thank you
