[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Double charged
I purchased a $20 add on for my trip to the US tomorrow. But the charge went through twice! How do i reverse 1 of the charges!?
Resolved! Loyalty maybe isn't that high on PM's list. - My experience with ongoing service issue
Since I signed up with Public Mobile I've had reception/ extremely low volume/ cut out issues when on a phone call. I figured it was my iPhone because it was an older model and I had dropped it many times, the screen was cracked and the speaker must...
When we have e-sim service?
I have iphone 11, but public mobile did not have service for e-sim, I want to know when we can use e-sim
Resolved! Changing the same plan immediately
Hi folks,I am trying to reset the plan early and tried using "Change plan now" function in the self serve wizard, however, nothing happens. I preloaded the fund necessary. How do I change the plan straight away (it's the same plan - trying to reset i...
Messages disappearing from Community
The third time this has happened to me (that I know of)... I click on a notification because somebody has responded to a thread I posted in... when (re-)reading it I see that whatever I said has been deleted, and I know I'm not the one who did it. T...
Number porting with a foreign area code
I don't have a public mobile plan yet, but I was wondering if I'd be able to port a number from a different province and still have the plan work. For example, could I keep my Ontario cell number while living in Quebec and receive a phone plan that w...
Help with data
Emergency I need help with my data
Cannot send or receive calls.
When trying to call out an automated voice says my daughter does not have long distance. When trying to call my daughter it goes directly to voicemail. Help!!! She has unlimited Canada wide calling and international texting. Paid on October 16, 2019....
Re: Phone # transfer not fully successful
Am trying to transfer from public Mobil to freedom and since there's no customer service am having a had time who can help me with my number being transferred smoothly. I already got 4 text messages saying "we received a request to cancel your accoun...
Bonus data Promo code doesnt work
I am using the 40$ a month 4.5gb and unlimited call and text and when i apply the code it says i am not eligible when it clearly says in the plan options that it should work
Resolved! Activated new account THEN got a TGIF promo code in my email
Activated a new account today and about 30 minutes later rec'd a TGIF promo code for 2GB free bonus data TGIF promo starting today. I certainly qualify for the promo but the timing of the email wasn't ideal. Is there a way to add this promo after t...
Community Terms of Service
In regards to the Community Terms of Service as @ShawnC13 has so happily has pointed out he feels as though I have broken them yet again. I have read them at least 10 times NOW and thought I understood them. But maybe not. So first I would like to a...
Account active and paid, but I have no service
Help! When my account renewed I lost my service. My account says it is paid and active. I read other solutions and tried them. I have powered off and on, removed the sim card and traded with another phone. My sim card didn't work in the other phone a...
TEXT SCAM: Fraudsters disguised as USPS
Received today. Scam looks like this:If you received one too, DO NOT click the link. Report the incident to the Canadian Anti-Fraud Centre and the FTC (Number is American), as well as forward the message to 7726 (SPAM).
SMS blocked by PM?
A company I use services said they sent me several SMS to my phone... I never received them all. Is Public Mobile blocking those SMS I need?
Default email address
We have two plans on separate phones and separate email addresses.When I go to login to check my useage, I am unable to open my account as the program defaults to my wife's plan and account. How do I open my account??
Resolved! trying switching plan..
The website on my mobile and deskot computer is all slow and **bleep**ed up.My data went over so im doing a plan change and nothing happen or so im guetting this error. ive tried microsoft edge explorer on deskot and samsung explorer and chrome on n...
Get 8.5 GB at 3G speed + 2 GB of US Data + UL Canada/US Talk & Text for $60!
When my wife sign up with PM on Sept 7 she selected the”Get 8.5 GB at 3G speed + 2 GB of US Data + UL. On Oct 7th the plan auto renewed. Looking at her plan details there is no mention to US roaming or 2 GB of US data. How do find out for certain if ...
no service
no phone service or phone number
$30 1 GB 4G lte Add on - Using up basic plan data first?
Hi. I'm a new member. I'm pretty happy so far, but I wanted the 4G speed so in addition to the $15 basic plan which comes with 250 MB of 3G data, I bought the $30 1 GB data add-on. I want to use the higher speed data service and I thought I read s...
Rewards not applied to monthly bill
Hi, I signed up for a $40 plan. Have since earned $2 for auto pay and $1 for loyalty but my monthly bill is still $40. Please review and adjust the monthly bill. Thank you.
Where are the 90 day plans?
I just activated my SIM (which went reasonably smoothly) but was unable to select a 90 day plan. So had to go with a 30 at this time. On searching deep into the forum there are rumblings that they may not be available any more. Which is ridiculous a...
Port Phone Number from Koodo Prepaid to Public Prepaid
Hello, I am trying to port my number from Koodo Prepaid to Public Prepaid but my number is not elegible on the Public mobile side on my self serve. I called Koodo Prepaid customer service and was told that the number is elegible on the Koodo Prepaid ...
Resolved! How can I terminate my service and get refund for what I already pre-paid
I paid my plan usage to Dec. 05 and now i proposed to switch to another carrier. How can I get my money back for the days I already prepaid usage? Thank you
Complaint- Unexpected taking money from my credit card
Public Mobile took money from my credit card two times. I called my bank for fraud department they just suggested me that i should try to contact you regarding that. otherwise, they will register a fraud case. How can i contact you for details?
Resolved! transfer phone number from other provider
Is it possible to move a phone number currently regesterd with Bell to the Public Mobile?If yes, how to do that?
Looking to switch to PM, is there free sim promotion, looking for the cheapest text and call plan
Looking to switch to PM, is there free sim promotion, looking for the cheapest text and call plan? I'm looking at the $15 - 100mins outgoing call plan. Should come out to $13/month. Anyone know if I can get sim card for free in-store? Referral bonuse...
Data not working
Hi my data stops working after 3days of the payement I need help please??!
