Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys. I’m new here and I have a question. I tried to set up my dad with Public Mobile and I used a brand new SIM card I ordered from this site. When I had all the info done and waited for it to activate, it timed out and said Oops something went ...
Hello, I screwed up and forget to top up my plan, no big deal, paid and waited - No dice still says my account is suspended. Tried everything I could think of, finally though to change plans as there was a better data deal and it worked out cheaper ...
This is weird but I changed plans on January 21st from less gigs to more gigs and now having difficulty with sending pictures in iMessage unless the enduser has an iPhone and I send to the Apple Id account. Safari works great, wifi works great, phon...
Okay, maybe I worry about stuff needlessly, but we were planning a trip to the US and I was wondering about cell phone coverage, etc. I started a thread on this topic months ago and was given good advice. Well, we made our trip and it was so easy and...
Just received the following UNREQUESTED message from Syed @ mod_squad INTERESTING... AND please consider, and for a delightful change, the following event occurred.I was responding to a response to my message. Whoever was writing to me suggested I sh...
I need help to get into my public mobile account to change my credit card information. It wont let me do anything, I need help! I need my phone service back. Help me!!
Hi, I just signed up with Public Mobile and am unfamiliar with some details of how things work here. I want to make sure that, with a 'no data' plan on my flip phone, I cannot accidentally access the internet and get charged for data usage. I had thi...
hello everyone,in the last couple of days i noticed my text messages where going down way faster then before while i am using less then before. So yesterday i decided to make a clear test to make sure, here's what happenned in my test: yesterday i ha...
I ported my wifes phone from Bell to Public Mobile last week. I completed tge transfer and it worked. But now she has a new number which is half my number and half her number. How do I get this corrected?
I lost track of my PM sim card after swapping it out for a Mexican sim. If the card is lost/stolen, do I have to cancel my account to prevent a potential finder from using it? How do I replace the sim and still retain my existing account?
I made a phone number transfer to PM but when I try phoning the transferred number it doesn't work. The PM number shown on profile has changed so not sure what the issue is. My phone/data information on my other carrier is still there as well.
My plan was just renewed. Usually my rewards are applied you my payment. This time it didn't take any of my rewards and charged me $50. My plan for unlimited talk text and 8GB data 3G was at $22 with rewards. Would there be a reason rewards not used?...
@CatCanyon SuggestionThe following is "knowledge" from the mod_squad or chatbot/Simon regarding how to lower or monthly fees...1. All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.i) There are ...
I was out of town and saw the promotion for Feb 2-3 so I purchased the plan in Bradford Ontario. I asked to have my current number with Koodo transfered to Public Mobile. That was around 1 pm on Saturday. My phone is working with the temporary number...
It took two payments out this morning and only good for a month should be two but I need that second payment back I have kids and need that money I wasn't expecting for it to come out twice
Hi I made a payment this morning Nd it took two payments I need that second payment back I checked my balance and it says 25 and top up in a month but two payments came out
Firstly if you are not interested in the backstory of the solution in this post go ahead and skip down to the solution section below. Secondly if you are not seeing what's mentioned in the solution please ensure your device and browser are up to date...
Hello, I was at a bit of a loss for this one as i haven't had any issues until this. I accidentally let my plan go into suspend mode but made the full payment the next day, but its been approximately a week now and i still have not got any services o...
I go to Overview/ then to My Data & Add Ons .. and saw no mention of current data usedwhat happens if this data-used is not displayed? In my son's account this use of data is now visible in this meu. Why?
plan renews feb 4. Had no service all day text or call and have $70 in acct for my 50 dollar plan. Use my phone for work and public mobile cost me about $600 today cause I missed call for a job.
receive moved phone number from bell ... can receive and send phone calls ... tried to reset ... apn setting look the same ... removed and replaced sim card ... phone is samsung j3
Hi all,We activated a new line while porting the old number at the WOW booth. Right now data works and can make calls. But cannot receive calls or text messages. I attempted to call the phone (the number that is currently assign to it) and it goes to...
hello my phone says it is not registered on network.It was locked with rogers but I have an unlock code. It didn't prompt me for the code so i went to #7465625*638*# and put in the unlock code. it says unlock is successful but it still doesn't let m...
Hi, I just signed up for the free 30 days promo with the $30 plan thats avalaible from Feb 2-3, but my credit card was charged $30 plus tax. I recevied $30 credit in my transaction history, but it was used on the same day. It looks like i was double ...
Where could it have gone?Suddenly my reward dissappeared... Whats going on???I know the person is still with PM...
Need some advice. Thank you beforehand for just seeing if theres anything I can do. So I recently signed up a new number through PM, but for some reason I cannot take calls from two seperate numbers on freedom Mobile, I have got two other people to ...
Will the 400min int'l add-on work to make phone calls from Cuba?
Hey all! New Public Mobile user here. I just activated my SIM and $10 talk/text plan today. After I created an online account, I noticed my text usage was at 6/50 units but I haven't send/received any texts other than 2 texts that PM sent to my phon...
This might not be helpful. Ive been pulling my hair out over this for two straight days. All i get is error messages. This was an issue as far back as 2016 according to the posts. How about just fixing the issue already. Im ready to pull my sim card ...
Hey I come here to Vancouver for business travel a couples month in a year. I was wondering if it possible to call forward my calls from my asia number to a PM number if I were to purchase these 30 days plans from PM? Thanks
