Unable to make calls

[sportymi]

I have signed up for a call, text and data plan. But when I try to make a call, I get a message that I don't have a calling plan! But I can receive call. Please help!

[Dougie1341]

I am currently experiencing this same problem please help 

[Mary_M · Accepted solution]

Good morning @sportymi

I am really sorry to hear about this.

Please send me your phone number by private message, I will take a look at your account.

Thanks,

Mary 

[Luddite]

I think you are stuck until a moderator is available to assist you; @Kalla_A @Mary_M or @Shazia_K.

If you have no response from PM within 24 hours, or the problem is resolved, let us know.

In the meantime you can:

 a) try rebooting your phone,

b) log into your self serve account to ensure the staus is "Active",

c) install a VOIP app (fongo.com com has one) that will allow to make calls across Canada. It requries wifi or cellular data to work.

Are you still able to send/receive texts and use data?