Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! have 90 day plans been eliminated?

I'm sending a referral to a friend and have recommended a 90 day play but he can't find them in the plan offerings. Have they been eliminated?Thanks.

Resolved! I do wonder IF PM will eventually bring back some 4GLTE Plans in future

I did have this to ask For those on one of those LTE Plans, IF you have the LTE Turned off and using the HSPA+ 3G, what are the speeds for this compared to the 3G PM is doing currently If the Speeds are faster than the 3G PM is currently using, shoul...

cannot log into my account and my email is not invalid. I am trying to cancel my account

I created a temporary account using an older (an now invalid email acount). I no longer need the phone plan but I cannot access my account to cancel it. What do I do?

Resolved! I am locked out of my account "I get a message to contact PM, How can i do that?"

I am locked out of my account "I get a message to contact PM, How can i do that?"

3G not available

Hi, why i still have full data in my plan but my phone can not access the internet? this happens this month, how can i fix this problem?

Resolved! US roaming addon not showing up

Hi, I purchased a US roaming unlimited talk add-on for 10 days for $8. I tried to call a US phone number which is valid (my aunt in Florida). I got a voice message which said "sorry you vant make this call because you don't have a purchased US add-on...

Resolved! Canada US plan for $60

I joined PM and had friends join because of the $60 plan offered as we go to the states as snowbirds. I was planning to switch to it in another month, had no idea it was a limited time plan. Feel mislead.

Resolved! Community rewards for discount

Hi I'm new to the community. could anybody tell me how much point can I really get?How do you guys feel it is easy to get reward by joining the community or it is not really worth spending time here? Please share your experience if you do not mind. T...

Resolved! Phone plans

Why there is only 3G plan options available and even no single phone plan with 4G service on public mobile website?Finally, it feels like chatr because they have only 3G service phone plans. Thanks for attention.

Resolved! USA Addon

I just purchased a USA roaming addon so I can use it in Vegas and call a USA number. How long does it take before it becomes active on my phone number ? After I activated it I tried calling a US number and it says I need to buy an add-on.

Resolved! Refer a friend

I didn't know about refer a friend until after I registered. Is there anyway you can refer a friend after registering??

500MB AutoPay Bonus

So I took advantage to the promo offer of $60 for 12GB. So it should show as $60 10GB plan with a 2GB data bonus as well as a 500MB AutoPay Bonus for a total of 12.5 GB. All is showing except the addition of the 500MB AutoPay Bonus Data. Any ideas...

Resolved! FREQUENT SCAM CALLS

My dad has a Public Mobile account and he received a lot of scam calls. He had to manually block each and every one of those numbers. We got tired of doing this, so we changed our phone number to new one. Frequent scam calls are coming to this new nu...

Not Accepting my Visa

I am hoping you can help - I have spent a majority of the day trying to become a customer. However when i get to the payment method and enter my Visa number it will not go through. I have copy and pasted my address from my statment and typed it. (Its...

Resolved! Data not working

Hi, The Data on my Phone isn’t activated for some reason. I have the $40 plan which comes with 4.5 GB of data, but the data isn’t activated despite the phone being activated. Please help. Thanks,Prathibha

Resolved! Could not use my 200 min us/ cdn long dist.

I purchased 200 min of us roaming long dist calling to any where iinn uo

Can't make calls/accept calls - says I don't have long distance??

Phone was activated over 2 weeks ago and WAS working fine. Now I can't make a call without getting an automated message that says my call won't go through because I don't have long-distance (which I should). I have enough money on my account that thi...

Autopay Suspended then Phone suspended, lost autopay credit

Hi,Changed credit cards at end of Sept and I guess somehow how my autopay got suspended on that account- have 3, Only found a couple days ago as phone was suspended. Had to go back to account and pay the balanace, did not include autopay credit of ...

Resolved! $5 - 500 minute long distance add on

Just wondering if the $5 add on for 500 minutes works for local calls as well. I want to add the $15 plan and the $5 add on. But wondering after the 100 outgoing minutes are used up if the $5 add on works for local calls or just long distance.

Resolved! Have auto pay with good cc, account suspended, does not accept pay

Issue #1Hi, i have 2 accounts, both have valid cc with autopay... both accounts got suspended. Both ccs expire in march of 2023. Ive had auto pay, so im so confused both lines have been suspended since yday.This is super frustrating. Tried to do a on...

Resolved! Add second account

I want to set up a second account for my wife and my question is if I use the "link" tab by my referal code it takes me to the set up page. Can I use my email adress so I can monitor both accounts easily? or do I use her email and the "link" just sho...

Public Mobile shutting down myth

HiI was looking to buy a phone at Telus or Kudo to use on Public Mobile.Two different reps one from Wow and one from Kudo advised Kudo will eventually force Public Mobile Customers to migrate to Kudo and shut down PM cause theu dont want 3 divisions ...

Invalid SIM

I got my SIM card in the mail and had the account activation almost completed, there was an error that made me start all over again. And now my SIM card is "invalid" but it wont let me log on with the user name I created.Help

Resolved! Upgrade Plan with Promo

Hello all, I would like to change my plan to the $35 1GB + 500mb with Autopay plan and include the Promo BONUSDATA 2GB but it won't work when I enter it. Help!

Resolved! Promo Code

Hi Everyone...I just signed up today. I entered the promo code offer for this month when I first signed up about an hour ago...and I noticed that I did not get the 2 gig extra per month promo deal added to my $40/month plan. Can anyone give me some...

Resolved! Pre paid phones PC Mobile compatible with PC Mobile

Anyone hear about Motrolla E5 Play or ZTE 7557 prepaid phones that are sold at PC Mobile Store?Was thinking buy one or other with PC points to use on Public Mobile and thus indirectly no cost for phone if using PC points.

Resolved! Old account stolen money

I want this money backcrystalholtby78Great Citizen / Super Citoyen ‎06-04-2018 01:49 PMRe: Limited time only: 500MB/ 30 day Bonus Data on select 3G data plans!ye sit active on june 2 and they say me 40 for data 30 for my plan and 20 doallr for there ...

Family Plans

Does Public have any family or group plans currently cause it is kind of annoying to have 6 separate plans when we all have the same plan.

Can't Locate My 13 year old Son's Account to change to my new credit card number

Hi I'm wondering if you can help me locate my son's account to change my credit card number so I can make the payment.

Resolved! Please help urgent

Hello all , my account has been suspended due to my credit card expiration so once I contacted to the moderator they asked me to Verify my account either with a code which supposed to send in my phone or through self serve, I can't receive any more t...

Community

Forum Posts