credit card charged after account transfert to koodo

[diallous]

Hi,

I received a message from public mobil offering me to transfert my account to koodo for free before february 15st. I did the transfert this morning and after that I receive a message from public mobil which tell me that they took money from my credit card for the payement of the next month service. I want you to give my money back because I wont have the service with you for the next month.

Thank you !

[will13am]

I got this same error yesterday.  All I did was pause for a minute and posted again.  That worked.

[closng]

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wrote:

When I try to send the private message to a moderator, here is what I receive : "You have reached the limit for number of private messages that you can send for now. Please try again later"

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Hi @diallous,

Log out of your community account and then re-login and that should help. If that error still does not go away, try using Incognito mode on Chrome.

[diallous]

When I try to send the private message to a moderator, here is what I receive : "You have reached the limit for number of private messages that you can send for now. Please try again later"

[diallous]

When I try to send the private message to a moderator, here is what I receive : 

"You have reached the limit for number of private messages that you can send for now. Please try again later"

[mtfolks]

Yeah. Definitely contact a mod.

I know someone else on here mentioned having their credit transferred over to koodo when their husband switched so perhaps they could do the same. Worth a try for sure. Especially since you’re staying in the Telus family. 😉

[ShawnC13]

@diallous, it sounds like you had autopay set up and your renewal was taken this morning.  You will have to message a MOD to see if there is anything they can do because once you port out your number your account is closed. 

To send a private message to a moderator click this link.

In your message please include:

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• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
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